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From: Tom Hall on 4 Jan 2009 14:23 XP Pro SP3 here. Coincidentally or not, since installing the critical update that Microsoft released outside of its normal update schedule before Christmas, my computer will no longer shut down or restart by itself. The system proceeds through the usual process until nothing is left but a blue screen and the mouse cursor (which is still functional) - and it stops there. I've tried uninstalling the critical update and even uninstalled video drivers I had previously installed to support an ATI Radeon HD 4870 graphics card I had added about a week prior to the appearance of the problem. Neither of these worked. The system will not power down for either a shutdown or restart. The system is basically an Intel system, about 4 years old now: CPU Type Unknown, 3000 MHz (3.75 x 800) Motherboard Name Unknown Motherboard Chipset Intel Grantsdale-G i915G/GL/GV System Memory 2016 MB BIOS Type AMI (04/29/05) When the room is quiet, I can hear disk activity for a few seconds after the screen clears, then eventually it stops. I've left the system in this state for as long as several hours and returned to find it unchanged. My understanding is that it's probably a hardware issue (powerdown) rather than a software (shutdown-restart) issue, but I'm not a hardware guy so I don't know how to troubleshoot the problem. Any advice would be most welcome. Tom -- remove .spoo to reply by email
From: Peter Foldes on 4 Jan 2009 15:20 See if the following helps http://aumha.org/win5/a/shtdwnxp.htm -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "Tom Hall" <aria1946(a)gmail.com.spoo> wrote in message news:kc22m49qqvnbbjh6hgmms9uh4lgjo44k4e(a)4ax.com... > XP Pro SP3 here. > > Coincidentally or not, since installing the critical update that Microsoft > released outside of its normal update schedule before Christmas, my > computer will no longer shut down or restart by itself. > > The system proceeds through the usual process until nothing is left but a > blue screen and the mouse cursor (which is still functional) - and it stops > there. > > I've tried uninstalling the critical update and even uninstalled video > drivers I had previously installed to support an ATI Radeon HD 4870 > graphics card I had added about a week prior to the appearance of the > problem. > > Neither of these worked. The system will not power down for either a > shutdown or restart. > > The system is basically an Intel system, about 4 years old now: > > CPU Type Unknown, 3000 MHz (3.75 x 800) > Motherboard Name Unknown > Motherboard Chipset Intel Grantsdale-G i915G/GL/GV > System Memory 2016 MB > BIOS Type AMI (04/29/05) > > When the room is quiet, I can hear disk activity for a few seconds after > the screen clears, then eventually it stops. I've left the system in this > state for as long as several hours and returned to find it unchanged. > > My understanding is that it's probably a hardware issue (powerdown) rather > than a software (shutdown-restart) issue, but I'm not a hardware guy so I > don't know how to troubleshoot the problem. > > Any advice would be most welcome. > > > Tom > > -- > remove .spoo to reply by email
From: Gerry on 4 Jan 2009 19:38 Tom Download and install the User Profile Hive Cleanup Service Download details: User Profile Hive Cleanup Service http://snipurl.com/5b61 UPHClean v1.5e readme.txt http://snipurl.com/ko8m Is anything seen to be running in Task Manager when the computer does not shutdown? Have a look in the System and Application logs in Event Viewer for Errors and Warnings and post copies here. Don't post any more than 48 hours ago. You can access Event Viewer by selecting Start, Control Panel, Administrative Tools, and Event Viewer. When researching the meaning of the error, information regarding Event ID, Source and Description are important. HOW TO: View and Manage Event Logs in Event Viewer in Windows XP http://support.microsoft.com/kb/308427/en-us A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. BTW your motherboard and chipset ( or something very similar ) is installed on this computer. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Tom Hall wrote: > XP Pro SP3 here. > > Coincidentally or not, since installing the critical update that > Microsoft released outside of its normal update schedule before > Christmas, my computer will no longer shut down or restart by itself. > > The system proceeds through the usual process until nothing is left > but a blue screen and the mouse cursor (which is still functional) - > and it stops there. > > I've tried uninstalling the critical update and even uninstalled video > drivers I had previously installed to support an ATI Radeon HD 4870 > graphics card I had added about a week prior to the appearance of the > problem. > > Neither of these worked. The system will not power down for either a > shutdown or restart. > > The system is basically an Intel system, about 4 years old now: > > CPU Type Unknown, 3000 MHz (3.75 x > 800) Motherboard Name Unknown > Motherboard Chipset Intel Grantsdale-G i915G/GL/GV > System Memory 2016 MB > BIOS Type AMI (04/29/05) > > When the room is quiet, I can hear disk activity for a few seconds > after the screen clears, then eventually it stops. I've left the > system in this state for as long as several hours and returned to > find it unchanged. > > My understanding is that it's probably a hardware issue (powerdown) > rather than a software (shutdown-restart) issue, but I'm not a > hardware guy so I don't know how to troubleshoot the problem. > > Any advice would be most welcome. > > > Tom
From: Tom Hall on 5 Jan 2009 14:40 On Mon, 5 Jan 2009 00:38:47 -0000, "Gerry" <gerry(a)nospam.com> wrote: >Download and install the User Profile Hive Cleanup Service >Download details: User Profile Hive Cleanup Service >http://snipurl.com/5b61 > >UPHClean v1.5e readme.txt >http://snipurl.com/ko8m UPHClean is installed here and has been for quite some time. >Is anything seen to be running in Task Manager when the computer does >not shutdown? Sorry, I guess I didn't make myself clear. At the point where the system stops responding, I have nothing but a blank blue screen and a mouse cursor that still moves. > >Have a look in the System and Application logs in Event Viewer for >Errors and Warnings and post copies here. Don't post any more than 48 >hours ago. Every Sunday night I run a system virus check with AVG which is set to shut down the system when finished. The last entry in the System Event log is this: Event Type: Information Event Source: EventLog Event Category: None Event ID: 6006 Date: 1/5/2009 Time: 1:19:05 AM User: N/A Computer: TOM Description: The Event log service was stopped. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: ff 00 00 00 �... There is an earlier entry that has been around for quite some time and I've so far not been able to find out what causes it. Rarely it has apparently caused the system to hang during shutdown but in most instances shutdown proceeded normally whether this message appeared or not: Event Type: Information Event Source: Application Popup Event Category: None Event ID: 26 Date: 1/5/2009 Time: 1:18:51 AM User: N/A Computer: TOM Description: Application popup: dwwin.exe - DLL Initialization Failed : The application failed to initialize because the window station is shutting down. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Every time this message appears in the System log, there's this in the Application log: Event Type: Information Event Source: UPHClean Event Category: None Event ID: 1010 Date: 1/5/2009 Time: 1:19:03 AM User: N/A Computer: TOM Description: User profile hive cleanup service stopped successfully. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. >BTW your motherboard and chipset ( or something very similar ) is >installed on this computer. I'm not sure what you mean here. Tom -- remove .spoo to reply by email
From: Gerry on 5 Jan 2009 18:24
Tom Application popup: dwwin.exe - DLL Initialization Failed : The application failed to initialize because the window station is shutting down. I spent some time researching this error. This is an Information Report not an Error or Warning. The question in my mind is what is causing dwwin.exe to start? The process called dwwin.exe is the main executable for Doctor Watson. Doctor Watson is used to collect information relating to a program crash. There is a Doctors Watson log but I suspect the problem wiil not be logged because Doctor Watson has not started. You may have an earlier Event Viewer report but I am guessing. The only other way to discover the cause is to check what is running in Task Manager, shut down and then see if the Event ID 26 Information report appears. This approach might be tedious. I found one programme which has been linked to the problem -Magic Tune. Messenger is another possibility. However, it could be any Application producing an error shortly before shutdown. -- Hope this helps. Gerry ~~~~ FCA Stourport, England Enquire, plan and execute ~~~~~~~~~~~~~~~~~~~ Tom Hall wrote: > On Mon, 5 Jan 2009 00:38:47 -0000, "Gerry" <gerry(a)nospam.com> wrote: > >> Download and install the User Profile Hive Cleanup Service >> Download details: User Profile Hive Cleanup Service >> http://snipurl.com/5b61 >> >> UPHClean v1.5e readme.txt >> http://snipurl.com/ko8m > > UPHClean is installed here and has been for quite some time. > >> Is anything seen to be running in Task Manager when the computer does >> not shutdown? > > Sorry, I guess I didn't make myself clear. At the point where the > system stops responding, I have nothing but a blank blue screen and a > mouse cursor that still moves. >> >> Have a look in the System and Application logs in Event Viewer for >> Errors and Warnings and post copies here. Don't post any more than 48 >> hours ago. > > Every Sunday night I run a system virus check with AVG which is set > to shut down the system when finished. The last entry in the System > Event log is this: > > Event Type: Information > Event Source: EventLog > Event Category: None > Event ID: 6006 > Date: 1/5/2009 > Time: 1:19:05 AM > User: N/A > Computer: TOM > Description: > The Event log service was stopped. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: ff 00 00 00 �... > > There is an earlier entry that has been around for quite some time > and I've so far not been able to find out what causes it. Rarely it > has apparently caused the system to hang during shutdown but in most > instances shutdown proceeded normally whether this message appeared > or not: > > Event Type: Information > Event Source: Application Popup > Event Category: None > Event ID: 26 > Date: 1/5/2009 > Time: 1:18:51 AM > User: N/A > Computer: TOM > Description: > Application popup: dwwin.exe - DLL Initialization Failed : The > application failed to initialize because the window station is > shutting down. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > Every time this message appears in the System log, there's this in the > Application log: > > Event Type: Information > Event Source: UPHClean > Event Category: None > Event ID: 1010 > Date: 1/5/2009 > Time: 1:19:03 AM > User: N/A > Computer: TOM > Description: > User profile hive cleanup service stopped successfully. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > >> BTW your motherboard and chipset ( or something very similar ) is >> installed on this computer. > > I'm not sure what you mean here. > > > Tom |