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From: Jamie on 5 Dec 2009 00:49
I am unable to open Microsoft Outlook 2007 in Windows 7 successfully as when
I open it starts a chain of message box that with any option I select
eventually closes Outlook. Below are messages I receive.

Message box reads
“Configuring Outlook”
Configuring Outlook Accounts

“Connecting to Microsoft Exchange”
Microsoft Exchange is unavailable.
Retry Work Offline Cancel

Choosing any of these 3 options is a “dead end” as:
“Retry” - just loops endlessly back to the same message
“Work Offline” – selecting this then prompts a message box that reads
“Cannot open your default e-mail folders. Your profile is not configured” .
When I select OK (the only option to select) it closes Outlook
“Cancel” – closes Outlook

I've now unistalled Microsoft Outlook 2007 twice and then reinstalled but
that did not make any difference as I receive the same message boxes. The
first time I installed and opened outlook I went to set up a new account. I
entered in my Exchange server name, email name, and password hoping to
connect to my work email (as I've done previously). It could not identify
either my username or connect to the server successfully. My plan was then
to at least pop to another one of my email accounts instead (such as Gmail,
etc.) or to make adjustments to the settings to successfully connect to my
work email but now I can't open Outlook 2007 successfully to make any changes.

How can I resolve/fix this situation.

Thank you
From: neo on 5 Dec 2009 05:55
Use the mail applet in the control panel create a new profile and then
delete the old one.

"Jamie" <Jamie(a)discussions.microsoft.com> wrote in message
news:C9E3939F-C6A1-4C17-8376-3473B28EFAEC(a)microsoft.com...
>I am unable to open Microsoft Outlook 2007 in Windows 7 successfully as
>when
> I open it starts a chain of message box that with any option I select
> eventually closes Outlook. Below are messages I receive.
>
> Message box reads
> �?oConfiguring Outlook�?�
> Configuring Outlook Accounts
>
> �?oConnecting to Microsoft Exchange�?�
> Microsoft Exchange is unavailable.
> Retry Work Offline Cancel
>
> Choosing any of these 3 options is a �?odead end�?� as:
> �?oRetry�?� - just loops endlessly back to the same message
> �?oWork Offline�?� �?" selecting this then prompts a message box that
> reads
> �?oCannot open your default e-mail folders. Your profile is not
> configured�?� .
> When I select OK (the only option to select) it closes Outlook
> �?oCancel�?� �?" closes Outlook
>
> I've now unistalled Microsoft Outlook 2007 twice and then reinstalled but
> that did not make any difference as I receive the same message boxes. The
> first time I installed and opened outlook I went to set up a new account.
> I
> entered in my Exchange server name, email name, and password hoping to
> connect to my work email (as I've done previously). It could not identify
> either my username or connect to the server successfully. My plan was
> then
> to at least pop to another one of my email accounts instead (such as
> Gmail,
> etc.) or to make adjustments to the settings to successfully connect to my
> work email but now I can't open Outlook 2007 successfully to make any
> changes.
>
> How can I resolve/fix this situation.
>
> Thank you

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