continually receiving the same message
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From: Dave on 22 Mar 2010 13:48 Outlook 2002, I'm stuck in the twilight zone. My outlook continues to receive the same emails over & over again. Every few minutes! 100's of times already. HELP!
From: Brian Tillman [MVP-Outlook] on 22 Mar 2010 14:48 "Dave" <Dave(a)discussions.microsoft.com> wrote in message news:C15FA50D-CF9C-4710-B2BC-563041A584C3(a)microsoft.com... > Outlook 2002, > I'm stuck in the twilight zone. My outlook continues to receive the same > emails over & over again. Every few minutes! 100's of times already. This may not be your problem but that of the sender. The first thing to do, if you can, is to log into your mailbox using a web interface to see if there are actually multiple copies of the message being delivered to the mailbox. If so, then the problem definitely is the sender's problem. If, however, there is only one copy of the message on the server and Outlook keeps trying to download it, then you should uninstall your antivirus program and reinstall it without any mai lscanning feature and try again. If that doesn't help, then start Outlook in safe mode (hold Ctrl as you start it) and see if the symptoms change. if they do, you have an add-in that's causing the problem. Let us know what you find. -- Brian Tillman [MVP-Outlook]
From: Dave on 23 Mar 2010 08:42 "Brian Tillman [MVP-Outlook]" wrote: > "Dave" <Dave(a)discussions.microsoft.com> wrote in message > news:C15FA50D-CF9C-4710-B2BC-563041A584C3(a)microsoft.com... > > > Outlook 2002, > > I'm stuck in the twilight zone. My outlook continues to receive the same > > emails over & over again. Every few minutes! 100's of times already. > > This may not be your problem but that of the sender. The first thing to do, > if you can, is to log into your mailbox using a web interface to see if there > are actually multiple copies of the message being delivered to the mailbox. > If so, then the problem definitely is the sender's problem. > > If, however, there is only one copy of the message on the server and Outlook > keeps trying to download it, then you should uninstall your antivirus program > and reinstall it without any mai lscanning feature and try again. If that > doesn't help, then start Outlook in safe mode (hold Ctrl as you start it) and > see if the symptoms change. if they do, you have an add-in that's causing the > problem. Let us know what you find. > -- > Brian Tillman [MVP-Outlook] > > . > 1) the server has only one copy of the offending emails 2) I uninstalled all traces of anti-virus software...still downloading those emails 3) tried to start outlook in safe mode; I get a message "cannot start outlook, the key "display name" is either missing or has an incorrect value [file C:\program files\microsoft office\office 10\forms\1033\secret(2).cfg\section description]" 4) I'm now running Spybot Search & Destroy...let's see if that helps Thank You Brian, you've been a great help (even though we've not yet got the bug)
From: Brian Tillman [MVP-Outlook] on 23 Mar 2010 10:07 "Dave" <Dave(a)discussions.microsoft.com> wrote in message news:B5720A70-AA3E-475E-961B-FD1D672162B3(a)microsoft.com... > 3) tried to start outlook in safe mode; I get a message "cannot start > outlook, the key "display name" is either missing or has an incorrect value > [file C:\program files\microsoft office\office > 10\forms\1033\secret(2).cfg\section description]" Instead, try this: Start>Run>outlook.exe /safe Be sure to include the space. -- Brian Tillman [MVP-Outlook]
From: Dave on 23 Mar 2010 13:06
"Brian Tillman [MVP-Outlook]" wrote: > "Dave" <Dave(a)discussions.microsoft.com> wrote in message > news:B5720A70-AA3E-475E-961B-FD1D672162B3(a)microsoft.com... > > > 3) tried to start outlook in safe mode; I get a message "cannot start > > outlook, the key "display name" is either missing or has an incorrect value > > [file C:\program files\microsoft office\office > > 10\forms\1033\secret(2).cfg\section description]" > > Instead, try this: Start>Run>outlook.exe /safe > Be sure to include the space. > -- > Brian Tillman [MVP-Outlook] > > . > Brian, It looked like it was going to work, i.e.it went further before the same message popped up. By the way it seems that all other email can't get through(5 keep coming ) Thanks for being there! Dave |