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From: VanguardLH on 2 Dec 2009 03:18
Dennis wrote:

> VanguardLH wrote:
>
>> Dennis wrote:
>>
>>> I can't send any email ...
>>
>> How do you know that you can't send e-mail?
>
> I found about a dozen emails, some written on Saturday, in my Outbox on
> Sunday 11/29/2009. I've since kept them in the Draft folder. To be more
> specific, that's where they went when I closed Outlook. I have tried sending
> just a few of them every time I make a change, but they're still there.
> I also checked by sending an email to another address of mine; it didn't
> arrive. And again, I'm receiving emails just fine.
> thanks

Is "there" the Drafts folder where you moved the e-mails? They don't get
sent if they are in that folder. When you send, the e-mail goes into the
Outbox folder. If it doesn't go into the Outbox folder then it won't get
sent.

Is Outlook configured to send immediately? If not, Outlook isn't going to
send until its next scheduled mail poll (if you left the scheduling enabled
to poll every N minutes). If Outlook is not configured to send immediately
and you exit Outlook before it is scheduled to run its next mail poll, just
how is Outlook going to send the e-mails if it is no longer running? If you
don't send e-mails immediately or you defer them to send later then Outlook
has to be running so it can send them at the next mail poll or when they are
deferred to send.

When they are in the Outbox folder and you do a mail poll (by hitting the F9
key or using the toolbar button), do they disappear from the Outbox folder
(and, by default, get moved into the Sent Items folder)? Or do you get an
error message? Or does the mail poll finish but the items remain in the
Outbox folder? If they remain in the Outbox folder, do the recipients still
receive a copy of those e-mails that you were trying to send?

Yet tried disabling the e-mail scanning feature of your anti-virus program?
From: Dennis on 2 Dec 2009 11:30
"VanguardLH" wrote:

> Dennis wrote:
>
> > VanguardLH wrote:
> >
> >> Dennis wrote:
> >>
> >>> I can't send any email ...
> >>
> >> How do you know that you can't send e-mail?
> >
> > I found about a dozen emails, some written on Saturday, in my Outbox on
> > Sunday 11/29/2009. I've since kept them in the Draft folder. To be more
> > specific, that's where they went when I closed Outlook. I have tried sending
> > just a few of them every time I make a change, but they're still there.
> > I also checked by sending an email to another address of mine; it didn't
> > arrive. And again, I'm receiving emails just fine.
> > thanks
>
> Is "there" the Drafts folder where you moved the e-mails? They don't get
> sent if they are in that folder. When you send, the e-mail goes into the
> Outbox folder. If it doesn't go into the Outbox folder then it won't get
> sent.
>
> Is Outlook configured to send immediately? If not, Outlook isn't going to
> send until its next scheduled mail poll (if you left the scheduling enabled
> to poll every N minutes). If Outlook is not configured to send immediately
> and you exit Outlook before it is scheduled to run its next mail poll, just
> how is Outlook going to send the e-mails if it is no longer running? If you
> don't send e-mails immediately or you defer them to send later then Outlook
> has to be running so it can send them at the next mail poll or when they are
> deferred to send.
>
> When they are in the Outbox folder and you do a mail poll (by hitting the F9
> key or using the toolbar button), do they disappear from the Outbox folder
> (and, by default, get moved into the Sent Items folder)? Or do you get an
> error message? Or does the mail poll finish but the items remain in the
> Outbox folder? If they remain in the Outbox folder, do the recipients still
> receive a copy of those e-mails that you were trying to send?
>
> Yet tried disabling the e-mail scanning feature of your anti-virus program?
> .

Dear VanguardLH,

Recipients do not receive a copy. As I said, I've sent emails to another
(AOL) address of mine as a test. They remain in the Outlook Out Box. The
AOL account didn't get any. I've also not gotten any indication from other
addressees that they've received my emails to them. These emails are not in
the "sent items" folder.

For 100% of the time before this incident, emails stayed in the Out Box only
briefly unless there was an attachment. Yes, Outlook is configured to send
immediately. There are no attachments in the current emails.

To recap what I've already stated, I've tried sending one or two of the
emails in the Drafts folder at a time, either by opening and sending, or
placing them into the Out Box and hitting "send all" from the menu. The bulk
are in the drafts folder until I resolve this problem. I'm well aware that
they'll stay there unless I open them and click "send". Since Sunday, when I
discovered the problem, I've attempted to send emails in the Out Box by
either hitting "send" from the email itself or clicking "send all" from the
menu. I've repeated this several times a day.

As I stated before, but perhaps not clearly enough, I've removed Norton Anti
Virus software from my computer. I haven't re-installed. And just in case
you missed it, I did a system restore to two weeks back, about a week before
the problem started.

Thanks for your patience. I've checked for typos, I hope I haven't included
any "mumbojumbo", and that I've answered all your questions clearly.
Dennis










From: Peter Foldes on 2 Dec 2009 12:42
Any error message (s) shown? Are you scanning your emails (in and outgoing) with
your AV

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Dennis" <Dennis(a)discussions.microsoft.com> wrote in message
news:7CCF048F-05FE-4BD4-855D-C91BE178DC8C(a)microsoft.com...
> "VanguardLH" wrote:
>
>> Dennis wrote:
>>
>> > VanguardLH wrote:
>> >
>> >> Dennis wrote:
>> >>
>> >>> I can't send any email ...
>> >>
>> >> How do you know that you can't send e-mail?
>> >
>> > I found about a dozen emails, some written on Saturday, in my Outbox on
>> > Sunday 11/29/2009. I've since kept them in the Draft folder. To be more
>> > specific, that's where they went when I closed Outlook. I have tried sending
>> > just a few of them every time I make a change, but they're still there.
>> > I also checked by sending an email to another address of mine; it didn't
>> > arrive. And again, I'm receiving emails just fine.
>> > thanks
>>
>> Is "there" the Drafts folder where you moved the e-mails? They don't get
>> sent if they are in that folder. When you send, the e-mail goes into the
>> Outbox folder. If it doesn't go into the Outbox folder then it won't get
>> sent.
>>
>> Is Outlook configured to send immediately? If not, Outlook isn't going to
>> send until its next scheduled mail poll (if you left the scheduling enabled
>> to poll every N minutes). If Outlook is not configured to send immediately
>> and you exit Outlook before it is scheduled to run its next mail poll, just
>> how is Outlook going to send the e-mails if it is no longer running? If you
>> don't send e-mails immediately or you defer them to send later then Outlook
>> has to be running so it can send them at the next mail poll or when they are
>> deferred to send.
>>
>> When they are in the Outbox folder and you do a mail poll (by hitting the F9
>> key or using the toolbar button), do they disappear from the Outbox folder
>> (and, by default, get moved into the Sent Items folder)? Or do you get an
>> error message? Or does the mail poll finish but the items remain in the
>> Outbox folder? If they remain in the Outbox folder, do the recipients still
>> receive a copy of those e-mails that you were trying to send?
>>
>> Yet tried disabling the e-mail scanning feature of your anti-virus program?
>> .
>
> Dear VanguardLH,
>
> Recipients do not receive a copy. As I said, I've sent emails to another
> (AOL) address of mine as a test. They remain in the Outlook Out Box. The
> AOL account didn't get any. I've also not gotten any indication from other
> addressees that they've received my emails to them. These emails are not in
> the "sent items" folder.
>
> For 100% of the time before this incident, emails stayed in the Out Box only
> briefly unless there was an attachment. Yes, Outlook is configured to send
> immediately. There are no attachments in the current emails.
>
> To recap what I've already stated, I've tried sending one or two of the
> emails in the Drafts folder at a time, either by opening and sending, or
> placing them into the Out Box and hitting "send all" from the menu. The bulk
> are in the drafts folder until I resolve this problem. I'm well aware that
> they'll stay there unless I open them and click "send". Since Sunday, when I
> discovered the problem, I've attempted to send emails in the Out Box by
> either hitting "send" from the email itself or clicking "send all" from the
> menu. I've repeated this several times a day.
>
> As I stated before, but perhaps not clearly enough, I've removed Norton Anti
> Virus software from my computer. I haven't re-installed. And just in case
> you missed it, I did a system restore to two weeks back, about a week before
> the problem started.
>
> Thanks for your patience. I've checked for typos, I hope I haven't included
> any "mumbojumbo", and that I've answered all your questions clearly.
> Dennis
>
>
>
>
>
>
>
>
>
>

From: Dennis on 2 Dec 2009 13:48
Peter,
As I stated earlier, I've uninstalled Norton Antivirus software from my
computer. I have not re-installed it. There is no other Norton product
installed.
Before Saturday, Norton and Outlook were a happy couple.

When I do a test, here's the send test email message that I get:
"The specified server was found, but there was no response from the server.
Please verify that the port and SSL info is correct........"
The other message is:
"Outlook could not connect to the outgoing mail server (SMTP). The problem
could be the server neam or port, or your server may not support SSK. Verify
......"
Thanks for asking, but I'm only guessing that everything is
correct/verified, since I haven't changed anything.
Dennis




"Peter Foldes" wrote:

> Any error message (s) shown? Are you scanning your emails (in and outgoing) with
> your AV
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Dennis" <Dennis(a)discussions.microsoft.com> wrote in message
> news:7CCF048F-05FE-4BD4-855D-C91BE178DC8C(a)microsoft.com...
> > "VanguardLH" wrote:
> >
> >> Dennis wrote:
> >>
> >> > VanguardLH wrote:
> >> >
> >> >> Dennis wrote:
> >> >>
> >> >>> I can't send any email ...
> >> >>
> >> >> How do you know that you can't send e-mail?
> >> >
> >> > I found about a dozen emails, some written on Saturday, in my Outbox on
> >> > Sunday 11/29/2009. I've since kept them in the Draft folder. To be more
> >> > specific, that's where they went when I closed Outlook. I have tried sending
> >> > just a few of them every time I make a change, but they're still there.
> >> > I also checked by sending an email to another address of mine; it didn't
> >> > arrive. And again, I'm receiving emails just fine.
> >> > thanks
> >>
> >> Is "there" the Drafts folder where you moved the e-mails? They don't get
> >> sent if they are in that folder. When you send, the e-mail goes into the
> >> Outbox folder. If it doesn't go into the Outbox folder then it won't get
> >> sent.
> >>
> >> Is Outlook configured to send immediately? If not, Outlook isn't going to
> >> send until its next scheduled mail poll (if you left the scheduling enabled
> >> to poll every N minutes). If Outlook is not configured to send immediately
> >> and you exit Outlook before it is scheduled to run its next mail poll, just
> >> how is Outlook going to send the e-mails if it is no longer running? If you
> >> don't send e-mails immediately or you defer them to send later then Outlook
> >> has to be running so it can send them at the next mail poll or when they are
> >> deferred to send.
> >>
> >> When they are in the Outbox folder and you do a mail poll (by hitting the F9
> >> key or using the toolbar button), do they disappear from the Outbox folder
> >> (and, by default, get moved into the Sent Items folder)? Or do you get an
> >> error message? Or does the mail poll finish but the items remain in the
> >> Outbox folder? If they remain in the Outbox folder, do the recipients still
> >> receive a copy of those e-mails that you were trying to send?
> >>
> >> Yet tried disabling the e-mail scanning feature of your anti-virus program?
> >> .
> >
> > Dear VanguardLH,
> >
> > Recipients do not receive a copy. As I said, I've sent emails to another
> > (AOL) address of mine as a test. They remain in the Outlook Out Box. The
> > AOL account didn't get any. I've also not gotten any indication from other
> > addressees that they've received my emails to them. These emails are not in
> > the "sent items" folder.
> >
> > For 100% of the time before this incident, emails stayed in the Out Box only
> > briefly unless there was an attachment. Yes, Outlook is configured to send
> > immediately. There are no attachments in the current emails.
> >
> > To recap what I've already stated, I've tried sending one or two of the
> > emails in the Drafts folder at a time, either by opening and sending, or
> > placing them into the Out Box and hitting "send all" from the menu. The bulk
> > are in the drafts folder until I resolve this problem. I'm well aware that
> > they'll stay there unless I open them and click "send". Since Sunday, when I
> > discovered the problem, I've attempted to send emails in the Out Box by
> > either hitting "send" from the email itself or clicking "send all" from the
> > menu. I've repeated this several times a day.
> >
> > As I stated before, but perhaps not clearly enough, I've removed Norton Anti
> > Virus software from my computer. I haven't re-installed. And just in case
> > you missed it, I did a system restore to two weeks back, about a week before
> > the problem started.
> >
> > Thanks for your patience. I've checked for typos, I hope I haven't included
> > any "mumbojumbo", and that I've answered all your questions clearly.
> > Dennis
> >
> >
> >
> >
> >
> >
> >
> >
> >
> >
>
> .
>
From: VanguardLH on 2 Dec 2009 16:42
Dennis wrote:

> As I stated before, but perhaps not clearly enough, I've removed Norton Anti
> Virus software from my computer. I haven't re-installed.

Sorry, I missed that you UNinstalled the Norton product(s) (and presumably
anything else that interrogates your e-mail traffic). To ensure that all of
Norton's stuff is off your computer, Symantec has a cleanup utility to
ensure all remnants of their software get uninstalled. Rather than dig
around Symantec's web site, I just did a Google search and found:

http://www.softpedia.com/get/Tweak/Uninstallers/Norton-Removal-Tool.shtml

If you don't want to get the copy from Softpedia, their download page has a
link to Symantec's FTP server to get the removal program.

Since you never mentioned seeing an error message, I'll have to assume there
never has been an error message during an send operation.

At this point, you might have to enable the troubleshooting logs in Outlook
to see what gets listed in the mail session between it and the mail server.

Defining a new mail profile might work, too.
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