0x80070002
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From: Shenan Stanley on 24 Sep 2009 00:20 Steve wrote: > When i press check for updates, this code pops out. I've tried the > methods suggested by Microsoft (and other replies from the forum) > but they don't solve the problem. It happened after i'd installed > the latest updates and started it the next day. > > I'm using a 64bit Vista Home Premium version. Shenan Stanley wrote: > You followed the Microsoft KnowledgeBase Article for resetting your > Windows Update components? > > You scanned with several different antimalware applications to > verify your system was free of malware? > > You've disabled you AV software right before trying to obtain > updates? > > You've verified (if you have a third party firewall solution > installed) your firewall is not the problem? Steve wrote: > The windows update works fine even if the antivirus (Avira), > firewall (Comodo) and antispyware (Superantispyware) are turned on > or not. I've already scaned with other softwares and i don't have > any indication of malware. And which article is for resetting your > windows update component? Not sure if i've tried that one. (a bit > of information would clarify or a link). The latter is exactly what I was thinking when responding. ;-) Now is a great time to point you to one of the easiest ways to find information on problems you may be having and solutions others have found: Search using Google! http://www.google.com/ (How-to: http://www.google.com/intl/en/help/basics.html ) What you are looking for: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 I would still recommend scanning with these three applications: SuperAntiSpyware http://www.superantispyware.com/ MalwareBytes http://www.malwarebytes.com/ After performing a full scan with one and then the other and removing whatever they both find completely, you may uninstall these products, if you wish. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx Reboot. Also - if I am assuming what you mean by your, "The windows update works fine even if the antivirus (Avira), firewall (Comodo) and antispyware (Superantispyware) are turned on or not." is the *past* and not the *current* situation? If it s the current situation, then I would guess your issue is fixed. ;-) I would disable (uninstall) the third party firewall for now. I would stop SuperAntiSpyware from running for now - except for the interactive scan I suggest. Right before you try to update, I would also disable your AV software. Those are common issues with updating related to such software - even if "it worked yesterday"... Also - what service pack is your Windows Vista? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Steve on 24 Sep 2009 10:16 I'm currently using Vista 64bit Sp2. "Shenan Stanley" wrote: > Steve wrote: > > When i press check for updates, this code pops out. I've tried the > > methods suggested by Microsoft (and other replies from the forum) > > but they don't solve the problem. It happened after i'd installed > > the latest updates and started it the next day. > > > > I'm using a 64bit Vista Home Premium version. > > Shenan Stanley wrote: > > You followed the Microsoft KnowledgeBase Article for resetting your > > Windows Update components? > > > > You scanned with several different antimalware applications to > > verify your system was free of malware? > > > > You've disabled you AV software right before trying to obtain > > updates? > > > > You've verified (if you have a third party firewall solution > > installed) your firewall is not the problem? > > Steve wrote: > > The windows update works fine even if the antivirus (Avira), > > firewall (Comodo) and antispyware (Superantispyware) are turned on > > or not. I've already scaned with other softwares and i don't have > > any indication of malware. And which article is for resetting your > > windows update component? Not sure if i've tried that one. (a bit > > of information would clarify or a link). > > The latter is exactly what I was thinking when responding. ;-) > > Now is a great time to point you to one of the easiest ways to find > information on problems you may be having and solutions others have found: > > Search using Google! > http://www.google.com/ > (How-to: http://www.google.com/intl/en/help/basics.html ) > > What you are looking for: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > I would still recommend scanning with these three applications: > > SuperAntiSpyware > http://www.superantispyware.com/ > > MalwareBytes > http://www.malwarebytes.com/ > > After performing a full scan with one and then the other and removing > whatever they both find completely, you may uninstall these products, > if you wish. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > Reboot. > > Also - if I am assuming what you mean by your, "The windows update works > fine even if the antivirus (Avira), firewall (Comodo) and antispyware > (Superantispyware) are turned on or not." is the *past* and not the > *current* situation? If it s the current situation, then I would guess your > issue is fixed. ;-) > > I would disable (uninstall) the third party firewall for now. > > I would stop SuperAntiSpyware from running for now - except for the > interactive scan I suggest. > > Right before you try to update, I would also disable your AV software. > > Those are common issues with updating related to such software - even if "it > worked yesterday"... > > Also - what service pack is your Windows Vista? > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
From: Steve on 24 Sep 2009 10:22 I'm also getting denied access to bits and wuauserv using cmd window. "Shenan Stanley" wrote: > Steve wrote: > > When i press check for updates, this code pops out. I've tried the > > methods suggested by Microsoft (and other replies from the forum) > > but they don't solve the problem. It happened after i'd installed > > the latest updates and started it the next day. > > > > I'm using a 64bit Vista Home Premium version. > > Shenan Stanley wrote: > > You followed the Microsoft KnowledgeBase Article for resetting your > > Windows Update components? > > > > You scanned with several different antimalware applications to > > verify your system was free of malware? > > > > You've disabled you AV software right before trying to obtain > > updates? > > > > You've verified (if you have a third party firewall solution > > installed) your firewall is not the problem? > > Steve wrote: > > The windows update works fine even if the antivirus (Avira), > > firewall (Comodo) and antispyware (Superantispyware) are turned on > > or not. I've already scaned with other softwares and i don't have > > any indication of malware. And which article is for resetting your > > windows update component? Not sure if i've tried that one. (a bit > > of information would clarify or a link). > > The latter is exactly what I was thinking when responding. ;-) > > Now is a great time to point you to one of the easiest ways to find > information on problems you may be having and solutions others have found: > > Search using Google! > http://www.google.com/ > (How-to: http://www.google.com/intl/en/help/basics.html ) > > What you are looking for: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > I would still recommend scanning with these three applications: > > SuperAntiSpyware > http://www.superantispyware.com/ > > MalwareBytes > http://www.malwarebytes.com/ > > After performing a full scan with one and then the other and removing > whatever they both find completely, you may uninstall these products, > if you wish. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > Reboot. > > Also - if I am assuming what you mean by your, "The windows update works > fine even if the antivirus (Avira), firewall (Comodo) and antispyware > (Superantispyware) are turned on or not." is the *past* and not the > *current* situation? If it s the current situation, then I would guess your > issue is fixed. ;-) > > I would disable (uninstall) the third party firewall for now. > > I would stop SuperAntiSpyware from running for now - except for the > interactive scan I suggest. > > Right before you try to update, I would also disable your AV software. > > Those are common issues with updating related to such software - even if "it > worked yesterday"... > > Also - what service pack is your Windows Vista? > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > >
From: Shenan Stanley on 24 Sep 2009 11:20 Steve wrote: > I'm also getting denied access to bits and wuauserv using cmd > window. And so you would, unless you ran the cmd prompt as administrator. ;-) -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Steve on 24 Sep 2009 11:55
And may i ask how is that done so? "Shenan Stanley" wrote: > Steve wrote: > > I'm also getting denied access to bits and wuauserv using cmd > > window. > > And so you would, unless you ran the cmd prompt as administrator. ;-) > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > |