0x800703E3 installing Windows Update Agent
in [Windows Update]
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From: PA Bear [MS MVP] on 21 Jan 2010 12:48 Does the computer belong to you or your employer? Darryl wrote: > Thanks PA Bear. I installed Fix It and did an agressive reset, but got > the > same error. > > The machine had Trend antivirus, no 3rd party firewall or antispyware. I > uninstalled Trend and rebooted because I suspected it (it was updated > recently) and tried to install the update agent again, but got the same > error. > > I then tried the agressive reset again, and again got the same error. > > I am trying to install the update agent because when I try to update via > windowsupdate.microsoft.com, it says I need to install the ActiveX > control, > but I am not prompted to install the control. The information bar does > not > appear, and it just sits there. > > Any ideas? I've never had so much trouble trying to do something so > simple. > > "PA Bear [MS MVP]" wrote: > >> Try doing an Aggressive mode Reset: >> http://support.microsoft.com/kb/971058 >> >> What anti-virus application or security suite is installed and is your >> subscription current? What anti-spyware applications (other than >> Defender)? What third-party firewall (if any)? >> >> Has a(another) Norton or McAfee application ever been installed on the >> computer (e.g., a free-trial version that came preinstalled when you >> bought >> it)? >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> www.banthecheck.com >> >> >> >> Darryl wrote: >>> Using XP SP3, I am getting the following when trying to install the >>> latest >>> update agent (windowsupdateagent30-x86.exe). I'd appreciate any help! >>> >>> 2010-01-20 22:44:19:140 3976 1700 Misc =========== Logging initialized >>> (build: 7.4.7600.226, tz: -0600) =========== >>> 2010-01-20 22:44:19:140 3976 1700 Misc = Process: >>> d:\7b8ddf66cf37fb5bcb524483\wusetup.exe >>> 2010-01-20 22:44:19:140 3976 1700 Setup Windows Update Client standalone >>> setup : resource dll path is >>> d:\7b8ddf66cf37fb5bcb524483\en\wusetup.exe.mui >>> 2010-01-20 22:44:19:140 3976 1700 Setup *********** Setup: Checking >>> whether >>> self-update is required *********** >>> 2010-01-20 22:44:19:140 3976 1700 Setup * Inf file: >>> d:\7b8ddf66cf37fb5bcb524483\wusetup.inf >>> 2010-01-20 22:44:19:187 3976 1700 Setup FATAL: Update required for >>> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required >>> version >>> = 7.4.7600.226 >> <SNIP> >>> 2010-01-20 22:44:26:437 3976 1784 Setup WARNING: Setup failed while >>> processing file operations, error = 0x800703E3. Rolling back changes. >>> <SNIP> 2010-01-20 22:44:29:437 3976 1784 Setup * WARNING: Exit code = >>> 0x800703E3 >>> 2010-01-20 22:44:29:437 3976 1784 Setup ********* >>> 2010-01-20 22:44:29:437 3976 1784 Setup ** END ** Setup: Installing >>> client binaries >>> 2010-01-20 22:44:29:437 3976 1784 Setup ************* >>> 2010-01-20 22:44:29:437 3976 1784 Setup FATAL: InstallUpdatedBinaries >>> failed >>> with error 0x800703e3 >>> 2010-01-20 22:44:31:578 3976 1700 Setup wusetup has finished. Exit code >>> is >>> 0. Reboot is NOT needed >> >> .
From: Darryl on 21 Jan 2010 13:31 It belongs to my employer, but we are a small shop and generaly take care of our machines ourselves.
From: MowGreen on 21 Jan 2010 16:36 Darryl wrote: > It belongs to my employer, but we are a small shop and generaly take care of > our machines ourselves. Suggest you clean boot XP to eliminate interference from Trend: How to configure Windows XP to start in a "clean boot" state http://support.microsoft.com/kb/310353 Run the Fixit once more or, in the clean boot state, stop the AU and BITS services and then install the previously downloaded Windows Update Agent (WUA). Start > Run > type in cmd Click OK or press Enter At the Command Prompt type in the following, pressing Enter after each command net stop wuauserv net stop bits Leave the CP window open and install the WUA now. Go back to the Command Prompt, enter the following, press Enter after each command net start wuauserv net start bits exit *Restart* the system and the latest Version of the WUA *should* now be installed. See if the system can search for updates now while still in the clean boot state. If it can, UNdo the steps, restart, and see if it can search for updates in normal Windows mode. MowGreen =============== *-343-* FDNY Never Forgotten =============== banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: Darryl on 21 Jan 2010 17:49 Thanks Mow. I clean booted, stopped the services, and tried to install WUA. Same error in the log. I then ran Fix It in aggressvie mode, rebooted, stopped the services and tried to install WUA. Same error again. Here's what I typically find in the log: 2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0600) =========== 2010-01-21 16:52:45:671 2088 e08 Misc = Process: d:\6b604922dd6db28dd277f6b3\wusetup.exe 2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone setup : resource dll path is d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui 2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking whether self-update is required *********** 2010-01-21 16:52:45:671 2088 e08 Setup * Inf file: d:\6b604922dd6db28dd277f6b3\wusetup.inf 2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup Update required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup Update required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup Update required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup Update required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required version = 7.4.7600.226 2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes 2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf 2010-01-21 16:52:49:375 2088 8a4 Setup ************* 2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing client binaries 2010-01-21 16:52:49:375 2088 8a4 Setup ********* 2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory: d:\6b604922dd6db28dd277f6b3\ 2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes 2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for section cdm_Standalone 2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while processing file operations, error = 0x800703E3. Rolling back changes. 2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3 2010-01-21 16:52:49:656 2088 8a4 Setup ********* 2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing client binaries 2010-01-21 16:52:49:656 2088 8a4 Setup ************* 2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries failed with error 0x800703e3 2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is 0. Reboot is NOT needed "MowGreen" wrote: > Darryl wrote: > > > It belongs to my employer, but we are a small shop and generaly take care of > > our machines ourselves. > > > Suggest you clean boot XP to eliminate interference from Trend: > > How to configure Windows XP to start in a "clean boot" state > http://support.microsoft.com/kb/310353 > > Run the Fixit once more or, in the clean boot state, stop the AU and > BITS services and then install the previously downloaded Windows Update > Agent (WUA). > Start > Run > type in > cmd > Click OK or press Enter > At the Command Prompt type in the following, pressing Enter after each > command > > net stop wuauserv > net stop bits > > Leave the CP window open and install the WUA now. > Go back to the Command Prompt, enter the following, press Enter after > each command > > net start wuauserv > net start bits > exit > > *Restart* the system and the latest Version of the WUA *should* now be > installed. > See if the system can search for updates now while still in the clean > boot state. If it can, UNdo the steps, restart, and see if it can search > for updates in normal Windows mode. > > > MowGreen > =============== > *-343-* FDNY > Never Forgotten > =============== > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked > . >
From: PA Bear [MS MVP] on 21 Jan 2010 20:03
Let your IE Department (such as it is) handle this or contact Trend Micro Support. Darryl wrote: > It belongs to my employer, but we are a small shop and generaly take care > of > our machines ourselves. |