0x800703E3 installing Windows Update Agent
in [Windows Update]
|
From: PA Bear [MS MVP] on 21 Jan 2010 20:05 0x800703E3 Error_Operation_Aborted Invalid access to memory location If the above isn't Trend Micro's doing, something's really wrong with your computer (e.g., a hijackware infection). Darryl wrote: > Thanks Mow. I clean booted, stopped the services, and tried to install > WUA. > Same error in the log. > > I then ran Fix It in aggressvie mode, rebooted, stopped the services and > tried to install WUA. Same error again. > > Here's what I typically find in the log: > > 2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized > (build: 7.4.7600.226, tz: -0600) =========== > 2010-01-21 16:52:45:671 2088 e08 Misc = Process: > d:\6b604922dd6db28dd277f6b3\wusetup.exe > 2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone > setup : resource dll path is > d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui > 2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking > whether > self-update is required *********** > 2010-01-21 16:52:45:671 2088 e08 Setup * Inf file: > d:\6b604922dd6db28dd277f6b3\wusetup.inf > 2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required > version > = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, > required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, > required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, > required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required > version = 7.4.7600.226 > 2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes > 2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone > setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf > 2010-01-21 16:52:49:375 2088 8a4 Setup ************* > 2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing > client > binaries > 2010-01-21 16:52:49:375 2088 8a4 Setup ********* > 2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory: > d:\6b604922dd6db28dd277f6b3\ > 2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes > 2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for > section > cdm_Standalone > 2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while > processing file operations, error = 0x800703E3. Rolling back changes. > 2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3 > 2010-01-21 16:52:49:656 2088 8a4 Setup ********* > 2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing > client > binaries > 2010-01-21 16:52:49:656 2088 8a4 Setup ************* > 2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries > failed > with error 0x800703e3 > 2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is > 0. Reboot is NOT needed > > "MowGreen" wrote: > >> Darryl wrote: >> >>> It belongs to my employer, but we are a small shop and generaly take >>> care >>> of our machines ourselves. >> >> >> Suggest you clean boot XP to eliminate interference from Trend: >> >> How to configure Windows XP to start in a "clean boot" state >> http://support.microsoft.com/kb/310353 >> >> Run the Fixit once more or, in the clean boot state, stop the AU and >> BITS services and then install the previously downloaded Windows Update >> Agent (WUA). >> Start > Run > type in >> cmd >> Click OK or press Enter >> At the Command Prompt type in the following, pressing Enter after each >> command >> >> net stop wuauserv >> net stop bits >> >> Leave the CP window open and install the WUA now. >> Go back to the Command Prompt, enter the following, press Enter after >> each command >> >> net start wuauserv >> net start bits >> exit >> >> *Restart* the system and the latest Version of the WUA *should* now be >> installed. >> See if the system can search for updates now while still in the clean >> boot state. If it can, UNdo the steps, restart, and see if it can search >> for updates in normal Windows mode. >> >> >> MowGreen >> =============== >> *-343-* FDNY >> Never Forgotten >> =============== >> >> banthecheck.com >> "Security updates should *never* have *non-security content* prechecked >> .
From: MowGreen on 22 Jan 2010 18:34 Darryl, 0x800703E3 ERROR_OPERATION_ABORTED The I/O operation has been aborted because of either a thread exit or an application request To be clear here, the WUA you are attempting to install was download and *saved* from: http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe Is that correct ? Did you download and save the Fixit or run it online ? Something isn't quite right here. In the clean boot state, Trend *should* be totally disabled. All references I see with the 0x800703E3 updating error are related to IIS, a corrupt system file, a bad HD sector, or the presence of malware. In the clean boot state, please open a Command Prompt ( Start > Run > type in cmd, press Enter ) At the prompt, type in the below and then press Enter proxycfg Under Current WinHTTP proxy settings, does it state " Direct access(no proxy server)" ? Now type in sigverif.exe and press Enter The File Signature Verification tool will open. Close the Command Prompt window by typing in exit and then press Enter. Now click the *Advanced* button of the File Signature Verification tool. Ensure that the "Look for other files that are not digitally signed" option is marked. The " Scan for this file type" field should being showing *.* For the "Look in this folder" field, set the path to the WINDOWS\system32 subfolder. If the WINDOWS directory is on C:\ set it to C:\WINDOWS\system32 or click the Browse button to select it. You do *not* need to check the box that states "Include subfolders" Now click the Logging tab. The "Save the file signature verification results to a log file" option should be checked. Under "Logging options", it should show "Append to existing log file". The "Log file name:" should be showing as SIGVERIF.TXT Click OK, then click the Start button. The tool will take some time to run. When it's done, please copy and paste the contents of SIGVERIF.TXT into your reply. MowGreen ================ * -343-* FDNY Never Forgotten ================ PA Bear [MS MVP] wrote: > 0x800703E3 Error_Operation_Aborted > Invalid access to memory location > > If the above isn't Trend Micro's doing, something's really wrong with your > computer (e.g., a hijackware infection). > > > Darryl wrote: >> Thanks Mow. I clean booted, stopped the services, and tried to install >> WUA. >> Same error in the log. >> >> I then ran Fix It in aggressvie mode, rebooted, stopped the services and >> tried to install WUA. Same error again. >> >> Here's what I typically find in the log: >> >> 2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized >> (build: 7.4.7600.226, tz: -0600) =========== >> 2010-01-21 16:52:45:671 2088 e08 Misc = Process: >> d:\6b604922dd6db28dd277f6b3\wusetup.exe >> 2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone >> setup : resource dll path is >> d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui >> 2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking >> whether >> self-update is required *********** >> 2010-01-21 16:52:45:671 2088 e08 Setup * Inf file: >> d:\6b604922dd6db28dd277f6b3\wusetup.inf >> 2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required >> version >> = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >> C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, >> required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >> C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, >> required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >> C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, >> required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >> C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, >> required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required >> version = 7.4.7600.226 >> 2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes >> 2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone >> setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf >> 2010-01-21 16:52:49:375 2088 8a4 Setup ************* >> 2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing >> client >> binaries >> 2010-01-21 16:52:49:375 2088 8a4 Setup ********* >> 2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory: >> d:\6b604922dd6db28dd277f6b3\ >> 2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes >> 2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for >> section >> cdm_Standalone >> 2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while >> processing file operations, error = 0x800703E3. Rolling back changes. >> 2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3 >> 2010-01-21 16:52:49:656 2088 8a4 Setup ********* >> 2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing >> client >> binaries >> 2010-01-21 16:52:49:656 2088 8a4 Setup ************* >> 2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries >> failed >> with error 0x800703e3 >> 2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is >> 0. Reboot is NOT needed >>
From: Darryl on 26 Jan 2010 16:41 Hi Mow, thanks again for the help. I had about given up on this, so didn't see your post right away. Yes, that is the correct URL where I got the WUA that I'm trying to install. Yes, I downloaded FixIt and ran it from my desktop. I have completely uninstalled Trend AntiVirus. I got my IT guy to enter the password so it could be uninstalled. No change after it was uninstalled, though, same error. After a clean boot, proxycfg shows "Direct access (no proxy server)." I will post the logfile from sigverif in a separate post, due to length.
From: Darryl on 26 Jan 2010 16:58 Mow, the sigverif logfile is very long; you can get it here: http://darrylsimagehost.s3.amazonaws.com/SIGVERIF.TXT "MowGreen" wrote: > Darryl, > > 0x800703E3 ERROR_OPERATION_ABORTED > The I/O operation has been aborted because of either a thread exit or an > application request > > To be clear here, the WUA you are attempting to install was download and > *saved* from: > http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe > > Is that correct ? > Did you download and save the Fixit or run it online ? > > Something isn't quite right here. In the clean boot state, Trend > *should* be totally disabled. All references I see with the > 0x800703E3 updating error are related to IIS, a corrupt system file, a > bad HD sector, or the presence of malware. > > In the clean boot state, please open a Command Prompt ( Start > Run > > type in cmd, press Enter ) > At the prompt, type in the below and then press Enter > > proxycfg > > Under Current WinHTTP proxy settings, does it state " Direct access(no > proxy server)" ? > > Now type in sigverif.exe and press Enter > The File Signature Verification tool will open. > Close the Command Prompt window by typing in exit and then press Enter. > > Now click the *Advanced* button of the File Signature Verification tool. > Ensure that the "Look for other files that are not digitally signed" > option is marked. > The " Scan for this file type" field should being showing > *.* > For the "Look in this folder" field, set the path to the > WINDOWS\system32 subfolder. If the WINDOWS directory is on C:\ set it to > C:\WINDOWS\system32 or click the Browse button to select it. > > You do *not* need to check the box that states "Include subfolders" > > Now click the Logging tab. The "Save the file signature verification > results to a log file" option should be checked. > Under "Logging options", it should show "Append to existing log file". > The "Log file name:" should be showing as SIGVERIF.TXT > Click OK, then click the Start button. > The tool will take some time to run. When it's done, please copy and > paste the contents of SIGVERIF.TXT into your reply. > > > MowGreen > ================ > * -343-* FDNY > Never Forgotten > ================ > > > > PA Bear [MS MVP] wrote: > > 0x800703E3 Error_Operation_Aborted > > Invalid access to memory location > > > > If the above isn't Trend Micro's doing, something's really wrong with your > > computer (e.g., a hijackware infection). > > > > > > Darryl wrote: > >> Thanks Mow. I clean booted, stopped the services, and tried to install > >> WUA. > >> Same error in the log. > >> > >> I then ran Fix It in aggressvie mode, rebooted, stopped the services and > >> tried to install WUA. Same error again. > >> > >> Here's what I typically find in the log: > >> > >> 2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized > >> (build: 7.4.7600.226, tz: -0600) =========== > >> 2010-01-21 16:52:45:671 2088 e08 Misc = Process: > >> d:\6b604922dd6db28dd277f6b3\wusetup.exe > >> 2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone > >> setup : resource dll path is > >> d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui > >> 2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking > >> whether > >> self-update is required *********** > >> 2010-01-21 16:52:45:671 2088 e08 Setup * Inf file: > >> d:\6b604922dd6db28dd277f6b3\wusetup.inf > >> 2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required > >> version > >> = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > >> C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, > >> required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > >> C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, > >> required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > >> C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, > >> required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for > >> C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, > >> required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for > >> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required > >> version = 7.4.7600.226 > >> 2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes > >> 2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone > >> setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf > >> 2010-01-21 16:52:49:375 2088 8a4 Setup ************* > >> 2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing > >> client > >> binaries > >> 2010-01-21 16:52:49:375 2088 8a4 Setup ********* > >> 2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory: > >> d:\6b604922dd6db28dd277f6b3\ > >> 2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes > >> 2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for > >> section > >> cdm_Standalone > >> 2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while > >> processing file operations, error = 0x800703E3. Rolling back changes. > >> 2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3 > >> 2010-01-21 16:52:49:656 2088 8a4 Setup ********* > >> 2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing > >> client > >> binaries > >> 2010-01-21 16:52:49:656 2088 8a4 Setup ************* > >> 2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries > >> failed > >> with error 0x800703e3 > >> 2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is > >> 0. Reboot is NOT needed > >> > . >
From: MowGreen on 27 Jan 2010 18:50
First, unregister winhttp5.dll and re-register winhttp.dll from a Command Prompt (CP). Open a CP, at the prompt type in the following pressing Enter after each command. NOTE the spaces after the "2" and the last " l " in the first command, please. regsvr32 winhttp5.dll /u regsvr32 winhttp.dll exit Were the unregister/register commands successful ? If not, what did the messages state ? There are a couple of suspicious Unsigned files showing in the sigverif.txt: kxentovz.dll 2/4/2009 rockvdd.dll 4/7/2005 The former may be an indication that 'something' was or, still is, present on the system. I can't find out enough about the latter to determine just what it's related to, but it appears to have been present on the system for awhile now. All of the files related to updating are old and need to be replaced or the system will never be able to update. Some "thing" is preventing the installation of the latest release of the WUA. So, since Trend has been uninstalled, suggest you download and run this tool to ensure all remnants of it are gone: AppRemover http://www.technibble.com/appremover-repair-tool-of-the-week Next, download, save, and then install Malwarebytes anti-malware: http://www.malwarebytes.org/ Grab the free version. When installing MBAM it will try to update to it's latest definitions. Either allow it or wait until it's installed to update the defs. Once installed, run a QuickScan and see what, if anything, it detects. Please post back with your progress, Darryl. MowGreen ================ * -343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked Darryl wrote: > Mow, the sigverif logfile is very long; you can get it here: > http://darrylsimagehost.s3.amazonaws.com/SIGVERIF.TXT > > "MowGreen" wrote: > >> Darryl, >> >> 0x800703E3 ERROR_OPERATION_ABORTED >> The I/O operation has been aborted because of either a thread exit or an >> application request >> >> To be clear here, the WUA you are attempting to install was download and >> *saved* from: >> http://download.windowsupdate.com/windowsupdate/redist/standalone/7.4.7600.226/windowsupdateagent30-x86.exe >> >> Is that correct ? >> Did you download and save the Fixit or run it online ? >> >> Something isn't quite right here. In the clean boot state, Trend >> *should* be totally disabled. All references I see with the >> 0x800703E3 updating error are related to IIS, a corrupt system file, a >> bad HD sector, or the presence of malware. >> >> In the clean boot state, please open a Command Prompt ( Start> Run> >> type in cmd, press Enter ) >> At the prompt, type in the below and then press Enter >> >> proxycfg >> >> Under Current WinHTTP proxy settings, does it state " Direct access(no >> proxy server)" ? >> >> Now type in sigverif.exe and press Enter >> The File Signature Verification tool will open. >> Close the Command Prompt window by typing in exit and then press Enter. >> >> Now click the *Advanced* button of the File Signature Verification tool. >> Ensure that the "Look for other files that are not digitally signed" >> option is marked. >> The " Scan for this file type" field should being showing >> *.* >> For the "Look in this folder" field, set the path to the >> WINDOWS\system32 subfolder. If the WINDOWS directory is on C:\ set it to >> C:\WINDOWS\system32 or click the Browse button to select it. >> >> You do *not* need to check the box that states "Include subfolders" >> >> Now click the Logging tab. The "Save the file signature verification >> results to a log file" option should be checked. >> Under "Logging options", it should show "Append to existing log file". >> The "Log file name:" should be showing as SIGVERIF.TXT >> Click OK, then click the Start button. >> The tool will take some time to run. When it's done, please copy and >> paste the contents of SIGVERIF.TXT into your reply. >> >> >> MowGreen >> ================ >> * -343-* FDNY >> Never Forgotten >> ================ >> >> >> >> PA Bear [MS MVP] wrote: >>> 0x800703E3 Error_Operation_Aborted >>> Invalid access to memory location >>> >>> If the above isn't Trend Micro's doing, something's really wrong with your >>> computer (e.g., a hijackware infection). >>> >>> >>> Darryl wrote: >>>> Thanks Mow. I clean booted, stopped the services, and tried to install >>>> WUA. >>>> Same error in the log. >>>> >>>> I then ran Fix It in aggressvie mode, rebooted, stopped the services and >>>> tried to install WUA. Same error again. >>>> >>>> Here's what I typically find in the log: >>>> >>>> 2010-01-21 16:52:45:671 2088 e08 Misc =========== Logging initialized >>>> (build: 7.4.7600.226, tz: -0600) =========== >>>> 2010-01-21 16:52:45:671 2088 e08 Misc = Process: >>>> d:\6b604922dd6db28dd277f6b3\wusetup.exe >>>> 2010-01-21 16:52:45:671 2088 e08 Setup Windows Update Client standalone >>>> setup : resource dll path is >>>> d:\6b604922dd6db28dd277f6b3\en\wusetup.exe.mui >>>> 2010-01-21 16:52:45:671 2088 e08 Setup *********** Setup: Checking >>>> whether >>>> self-update is required *********** >>>> 2010-01-21 16:52:45:671 2088 e08 Setup * Inf file: >>>> d:\6b604922dd6db28dd277f6b3\wusetup.inf >>>> 2010-01-21 16:52:45:671 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required >>>> version >>>> = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >>>> C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, >>>> required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >>>> C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, >>>> required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >>>> C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, >>>> required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup Update required for >>>> C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, >>>> required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup FATAL: Update required for >>>> C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required >>>> version = 7.4.7600.226 >>>> 2010-01-21 16:52:45:687 2088 e08 Setup * IsUpdateRequired = Yes >>>> 2010-01-21 16:52:45:687 2088 e08 Setup Windows Update Client standalone >>>> setup : eula file path is d:\6b604922dd6db28dd277f6b3\en\eula.rtf >>>> 2010-01-21 16:52:49:375 2088 8a4 Setup ************* >>>> 2010-01-21 16:52:49:375 2088 8a4 Setup ** START ** Setup: Installing >>>> client >>>> binaries >>>> 2010-01-21 16:52:49:375 2088 8a4 Setup ********* >>>> 2010-01-21 16:52:49:375 2088 8a4 Setup * Download directory: >>>> d:\6b604922dd6db28dd277f6b3\ >>>> 2010-01-21 16:52:49:375 2088 8a4 Setup * Stop and start service: Yes >>>> 2010-01-21 16:52:49:437 2088 8a4 Setup Starting file operations for >>>> section >>>> cdm_Standalone >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup WARNING: Setup failed while >>>> processing file operations, error = 0x800703E3. Rolling back changes. >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup * WARNING: Exit code = 0x800703E3 >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup ********* >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup ** END ** Setup: Installing >>>> client >>>> binaries >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup ************* >>>> 2010-01-21 16:52:49:656 2088 8a4 Setup FATAL: InstallUpdatedBinaries >>>> failed >>>> with error 0x800703e3 >>>> 2010-01-21 16:52:52:140 2088 e08 Setup wusetup has finished. Exit code is >>>> 0. Reboot is NOT needed >>>> >> . >> |