From: Diane Poremsky [MVP] on
Ok - we're both looking in the same location.

Check the registry -

HKLM and HKCU
\SOFTWARE\Microsoft\Office\Outlook\Addins

Is the addin listed in either location and what is the loadbehavior?

--

Diane Poremsky [MVP - Outlook]
Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

Outlook Tips by email:
mailto:dailytips-subscribe-request(a)lists.outlooktips.net

EMO - a weekly newsletter about Outlook and Exchange:
mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34

"JC" <JC(a)discussions.microsoft.com> wrote in message
news:6756DB27-FD06-4E4B-9D9E-E42E3700E2C5(a)microsoft.com...
> Sorry about the inaccurate language - the Office installation I'm working
> with is in Norwegian, and I'm not sure what all the terms are in the
> English
> version. :) The term is, for me "Deaktiverte elementer" - it's the bottom
> righthand button in the "About Microsoft Outlook Office." I'm guessing
> from
> your post that it is "Disabled Items" in the English version.
>
> How does one go about uninstalling an addin if it doesn't show up to begin
> with? As I said, it doesn't show up in the "COM addins" list, and trying
> to
> add it to the list does nothing.
>
> I don't want to have to reinstall the whole program unless it's absolutely
> critical.
>
> "Diane Poremsky [MVP]" wrote:
>
>> Where are you seeing "Deactivated Elements" ? If its not listed in Help,
>> About, Disabled items then you should uninstall the addin, reboot and
>> reinstall it.
>>
>> --
>>
>> Diane Poremsky [MVP - Outlook]
>> Outlook Tips: http://www.outlook-tips.net/
>> Outlook & Exchange Solutions Center: http://www.slipstick.com
>>
>> Outlook Tips by email:
>> mailto:dailytips-subscribe-request(a)lists.outlooktips.net
>>
>> EMO - a weekly newsletter about Outlook and Exchange:
>> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM
>>
>> Let's Really Fix Outlook 2010
>> http://forums.slipstick.com/forumdisplay.php?f=34
>>
>> "JC" <JC(a)discussions.microsoft.com> wrote in message
>> news:F740092C-A024-4E2A-86EF-A82B7A82B660(a)microsoft.com...
>> > It's Outlook 2003, running on Vista. As mentioned previously, it is
>> > not
>> > listed as disabled.
>> >
>> > "Diane Poremsky [MVP]" wrote:
>> >
>> >> What version of Outlook? Is the addin disabled? look in Help, About
>> >> in
>> >> older versions or Tools, trust center, addins in 2007.
>> >>
>> >> --
>> >>
>> >> Diane Poremsky [MVP - Outlook]
>> >> Outlook Tips: http://www.outlook-tips.net/
>> >> Outlook & Exchange Solutions Center: http://www.slipstick.com
>> >>
>> >> Outlook Tips by email:
>> >> mailto:dailytips-subscribe-request(a)lists.outlooktips.net
>> >>
>> >> EMO - a weekly newsletter about Outlook and Exchange:
>> >> mailto:EMO-NEWSLETTER-SUBSCRIBE-REQUEST(a)PEACH.EASE.LSOFT.COM
>> >>
>> >> Let's Really Fix Outlook 2010
>> >> http://forums.slipstick.com/forumdisplay.php?f=34
>> >>
>> >> "JC" <JC(a)discussions.microsoft.com> wrote in message
>> >> news:DD3C4123-D98A-4F20-9626-BF92ED391B0A(a)microsoft.com...
>> >> > I'm administering Outlook for someone who needs a COM addin, which
>> >> > adds
>> >> > a
>> >> > toolbar for interoperation with a program called SuperOffice. It
>> >> > worked
>> >> > up
>> >> > until this morning, when the toolbar suddenly disappeared. Looking
>> >> > in
>> >> > the
>> >> > COM-addins, the dll had disappeared completely (not just unchecked).
>> >> > I
>> >> > tried
>> >> > to add it back in, but when I select the dll and hit OK, nothing
>> >> > happens -
>> >> > the list remains blank. There is nothing in Deactivated Elements.
>> >>
>> >>
>>