Prev: windows update error 80070424
Next: KB955759 installs fine, but is re-detected for installation
From: JamesJ on 5 Jan 2010 18:44
I selected 'Selective startup' and unchecked 'Load startup items'.
In the services tab I checked 'Hide all Microsoft services' and
clicked 'Disable all' which was only AVG Watchdog.
The same thing happened when I tried to install Microsoft Update... No
difference.
Problem with the clean boot is after I rebooted AVG Watchdog reenabled
itself somehow and
there were several AVG services running even though I did a clean boot.

I even started up in 'safe mode with networking' and checked Task Manager
and
saw no AVG services running and tried again to install MU and it failed once
again.
So, at this point I don't believe it's AVG.
If I recall this same problem happened when I had Microsoft Security
Essentials installed
instead of AVG.

James



"MowGreen" <mowgreen(a)nowandzen.com> wrote in message
news:OdZJ2kljKHA.5520(a)TK2MSFTNGP06.phx.gbl...
> 80070020 The process cannot access the file because it is being used by
> another process
>
> The error is stemming from AVG preventing the installation of the
> Microsoft Update software component.
>
> Clean boot Vista to eliminate AVG's interference:
>
> How to troubleshoot a problem by performing a clean boot in Windows Vista
> or in Windows 7
> http://support.microsoft.com/kb/929135
>
> Reboot, still to a clean state, and do another search for updates from MU.
> If the system can search for updates from MU, then undo the clean boot
> steps, reboot, and see if it can still search for updates.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
>>
>> JamesJ wrote:
>>
>>> AVG Free anti-virus and no 3rd party firewall.
>>>
>>>
>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message
>>> news:#DQnqJljKHA.4500(a)TK2MSFTNGP06.phx.gbl...
>>>
>>>> *** What is the installed antivirus/security suite and, is a 3rd party
>>>> firewall being used ? ****
>>>>
>>>>
>>>> Please try another attempt at updating. Was the system able to search
>>>> for updates ? Whether it can or can not, please post at least the last
>>>> 50 or so lines of the WindowsUpdate.log into your reply, James:
>>>>
>>>> How to read the Windowsupdate.log file
>>>> http://support.microsoft.com/kb/902093
>>>>
>>>>
>>>> MowGreen
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>> banthecheck.com
>>>> "Security updates should *never* have *non-security content*
>>>> prechecked"
>>>>
>>>>
>>>>
>>>>
>>>> JamesJ wrote:
>>>>
>>>>> When I run IE as administrator IE opens to my start page which is
>>>>> About:Blank.
>>>>> I got no Continue button.
>>>>> I checked the settings in Windows Update and the check box was already
>>>>> checked under Microsoft Update.
>>>>> After I clicked OK IE didn't show the MU opt in page, only the
>>>>> About:Blank.
>>>>>
>>>>> I know I missing something.
>>>>>
>>>>> James
>>>>>
>>>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message
>>>>> news:uxQ4MskjKHA.2164(a)TK2MSFTNGP02.phx.gbl...
>>>>>
>>>>>> Click the Start orb, click All Programs, *right* click Internet
>>>>>> Explorer and choose 'Run as administrator'. Enter a password if one
>>>>>> is used and click OK; if no p/w is used, click the Continue button.
>>>>>> IE is now open in Elevated Mode.
>>>>>>
>>>>>> Open Windows Update in Control Panel.
>>>>>> Click the Change settings link in the left frame.
>>>>>> IF the lastest Windows Update Agent is installed, put a check mark in
>>>>>> the box under Microsoft Update.
>>>>>> Click OK.
>>>>>> IE should now be showing the MU opt in page.
>>>>>> Follow the instructions and the system should now be opted into MU.
>>>>>>
>>>>>> MowGreen
>>>>>> ===============
>>>>>> *-343-* FDNY
>>>>>> Never Forgotten
>>>>>> ===============
>>>>>>
>>>>>> banthecheck.com
>>>>>> "Security updates should *never* have *non-security content*
>>>>>> prechecked"
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> JamesJ wrote:
>>>>>>
>>>>>>> Sorry I should have mentioned os.
>>>>>>>
>>>>>>> Vista Basic 32bit sp2.
>>>>>>>
>>>>>>> Not sure if that helps.
>>>>>>>
>>>>>>> James
>>>>>>>
>>>>>>> "MowGreen" <mowgreen(a)nowandzen.com> wrote in message
>>>>>>> news:uPXoATkjKHA.1536(a)TK2MSFTNGP06.phx.gbl...
>>>>>>>
>>>>>>>> James,
>>>>>>>>
>>>>>>>> The "office web site" ( actually, the Office Update site ) no
>>>>>>>> longer exists. To update *all* installed MS software, not just
>>>>>>>> Windows, you'll need to opt the system into Microsoft Update.
>>>>>>>>
>>>>>>>> The error code you posted indicates that there's a file missing.
>>>>>>>> If the edition of Windows you're running is XP, then suggest you
>>>>>>>> clean boot it (remember to check that the native XP firewall is now
>>>>>>>> Enabled in Control Panel *if* a 3rd party firewall is being used),
>>>>>>>> open Internet Explorer, click Tools > Windows Update, and then try
>>>>>>>> to opt into MU again while the system is in the clean boot state:
>>>>>>>>
>>>>>>>> How to configure Windows XP to start in a "clean boot" state
>>>>>>>> http://support.microsoft.com/kb/310353
>>>>>>>>
>>>>>>>>
>>>>>>>> MowGreen
>>>>>>>> ===============
>>>>>>>> *-343-* FDNY
>>>>>>>> Never Forgotten
>>>>>>>> ===============
>>>>>>>>
>>>>>>>> banthecheck.com
>>>>>>>> "Security updates should *never* have *non-security content*
>>>>>>>> prechecked"
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> JamesJ wrote:
>>>>>>>>
>>>>>>>>> When I check for updates with Office Access it doesn't send me to
>>>>>>>>> the office web site and it doesn't trigger Windows Update.
>>>>>>>>> I suggests I install Microsoft Update.
>>>>>>>>> But, of course, I get the following error number:
>>>>>>>>> Error number: 0x80070002
>>>>>>>>> I am told:
>>>>>>>>> "The website has encountered a problem and cannot display the page
>>>>>>>>> you are trying to view. The options provided below might help you
>>>>>>>>> solve the "
>>>>>>>>> I try later on and the same thing.
>>>>>>>>> No I didn't try all the options.
>>>>>>>>>
>>>>>>>>> So there is a controversy among Microsoft products as to which
>>>>>>>>> update service to use?
>>>>>>>>>
>>>>>>>>> Should I use Microsoft Update or Windows Update?
>>>>>>>>>
>>>>>>>>> If Microsoft Update is preferable how do I install it??
>>>>>>>>>
>>>>>>>>> James
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
From: MowGreen on 6 Jan 2010 13:52
Going by the WU.log that you've posted -

1) The system has the previous Version of the Windows Update Agent
installed.
2) It has not been updated since September and the last attempt at
updating failed due to files being used by **another process**.
3) The tray icon that notifies the User about updates can not be created.
4) The system can not opt into Microsoft Update.

I'd say that's a *clear* indication that it's having issues using
Windows or Microsoft Update.
Frankly speaking, all of the above signs clearly indicates one of the
following

1) The presence of malware that is preventing the system from opting
into MU and preventing it from updating

2) The OS is severely/corrupted/damaged.

It's your system. Do what you want with it.
If I was working on it I would not futz around with any fixes, rather,
I'd make sure that any personal data that the client wants preserved is
backed up.
Then I'd format the HD and reinstall Vista.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JamesJ wrote:

> I don't believe I stated that I was having trouble using windows update

> 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
> (dwMessage=0x0, uFlags=0x3, hr=0x80070002)

> Seems it only logged from september 2009


> I selected 'Selective startup' and unchecked 'Load startup items'.
> In the services tab I checked 'Hide all Microsoft services' and
> clicked 'Disable all' which was only AVG Watchdog.
> The same thing happened when I tried to install Microsoft Update... No
> difference.
> Problem with the clean boot is after I rebooted AVG Watchdog reenabled
> itself somehow and
> there were several AVG services running even though I did a clean boot.
>
> I even started up in 'safe mode with networking' and checked Task
> Manager and
> saw no AVG services running and tried again to install MU and it failed
> once again.
> So, at this point I don't believe it's AVG.
> If I recall this same problem happened when I had Microsoft Security
> Essentials installed
> instead of AVG.
>
> James
>
>
>
From: JamesJ on 6 Jan 2010 17:16
Ok.

Thanks,
James
"MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:%23sDiaFwjKHA.1648(a)TK2MSFTNGP05.phx.gbl...
Going by the WU.log that you've posted -

1) The system has the previous Version of the Windows Update Agent
installed.
2) It has not been updated since September and the last attempt at
updating failed due to files being used by **another process**.
3) The tray icon that notifies the User about updates can not be created.
4) The system can not opt into Microsoft Update.

I'd say that's a *clear* indication that it's having issues using
Windows or Microsoft Update.
Frankly speaking, all of the above signs clearly indicates one of the
following

1) The presence of malware that is preventing the system from opting
into MU and preventing it from updating

2) The OS is severely/corrupted/damaged.

It's your system. Do what you want with it.
If I was working on it I would not futz around with any fixes, rather,
I'd make sure that any personal data that the client wants preserved is
backed up.
Then I'd format the HD and reinstall Vista.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JamesJ wrote:

> I don't believe I stated that I was having trouble using windows update

> 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
> (dwMessage=0x0, uFlags=0x3, hr=0x80070002)

> Seems it only logged from september 2009


> I selected 'Selective startup' and unchecked 'Load startup items'.
> In the services tab I checked 'Hide all Microsoft services' and
> clicked 'Disable all' which was only AVG Watchdog.
> The same thing happened when I tried to install Microsoft Update... No
> difference.
> Problem with the clean boot is after I rebooted AVG Watchdog reenabled
> itself somehow and
> there were several AVG services running even though I did a clean boot.
>
> I even started up in 'safe mode with networking' and checked Task
> Manager and
> saw no AVG services running and tried again to install MU and it failed
> once again.
> So, at this point I don't believe it's AVG.
> If I recall this same problem happened when I had Microsoft Security
> Essentials installed
> instead of AVG.
>
> James
>
>
>
From: JamesJ on 6 Jan 2010 18:23
So it appears I possibly had malware infection in september?
I formatted my HD about that time.

Some questions on this Microsoft Update problem.
After formatting HD and reinstalling Vista, what is the best way get and install Microsoft Update?
Should I install my Office product and try to get updates from there (which is how I discovered this problem)?
How will I know if MU is what is being used for my updates?

James
"MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:%23sDiaFwjKHA.1648(a)TK2MSFTNGP05.phx.gbl...
Going by the WU.log that you've posted -

1) The system has the previous Version of the Windows Update Agent
installed.
2) It has not been updated since September and the last attempt at
updating failed due to files being used by **another process**.
3) The tray icon that notifies the User about updates can not be created.
4) The system can not opt into Microsoft Update.

I'd say that's a *clear* indication that it's having issues using
Windows or Microsoft Update.
Frankly speaking, all of the above signs clearly indicates one of the
following

1) The presence of malware that is preventing the system from opting
into MU and preventing it from updating

2) The OS is severely/corrupted/damaged.

It's your system. Do what you want with it.
If I was working on it I would not futz around with any fixes, rather,
I'd make sure that any personal data that the client wants preserved is
backed up.
Then I'd format the HD and reinstall Vista.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JamesJ wrote:

> I don't believe I stated that I was having trouble using windows update

> 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
> (dwMessage=0x0, uFlags=0x3, hr=0x80070002)

> Seems it only logged from september 2009


> I selected 'Selective startup' and unchecked 'Load startup items'.
> In the services tab I checked 'Hide all Microsoft services' and
> clicked 'Disable all' which was only AVG Watchdog.
> The same thing happened when I tried to install Microsoft Update... No
> difference.
> Problem with the clean boot is after I rebooted AVG Watchdog reenabled
> itself somehow and
> there were several AVG services running even though I did a clean boot.
>
> I even started up in 'safe mode with networking' and checked Task
> Manager and
> saw no AVG services running and tried again to install MU and it failed
> once again.
> So, at this point I don't believe it's AVG.
> If I recall this same problem happened when I had Microsoft Security
> Essentials installed
> instead of AVG.
>
> James
>
>
>
From: MowGreen on 7 Jan 2010 12:05
What was the exact date the HD was formatted, did you do an "in-place
upgrade" (aka Repair Installation) or a Clean installation, and why was
it done, James ?

Does the installation media or recovery partition include SP1 or SP2 ?

Have you scanned the system with another malware detection tool or
program lately ... such as Malwarebytes anti-malware ?
http://www.malwarebytes.org/


The most reliable and quickest way to install Vista and get it updated
is to install it, then manually download, *save*, and install the
Service Packs that include *all* prequisite updates with no security
software (antivirus/security suite) installed.
After getting Vista to SP2, then one should install the AV.

To opt into Microsoft Update, use the Windows Update applet in Control
Panel. The system *must* be restarted after opting into MU even if
you're *not* prompted to.
If there's a Permissions issue, then open IE8 in Elevated Mode by using
the *right* click 'Run as admin' method.
Opting into MU will also allow Office to obtain updates as the Office
Update site no longer exists.

You can ascertain that the system is opted into MU via the Windows
Update Control Panel applet.
With the latest Windows Update Agent installed it will show

You receive updates: For Windows and other products from Microsoft Update


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



JamesJ wrote:

> So it appears I possibly had malware infection in september?
> I formatted my HD about that time.
>
> Some questions on this Microsoft Update problem.
> After formatting HD and reinstalling Vista, what is the best way get and
> install Microsoft Update?
> Should I install my Office product and try to get updates from there
> (which is how I discovered this problem)?
> How will I know if MU is what is being used for my updates?
>
> James
>
> "MowGreen" <mowgreen(a)nowandzen.com <mailto:mowgreen(a)nowandzen.com>>
> wrote in message news:%23sDiaFwjKHA.1648(a)TK2MSFTNGP05.phx.gbl...
> Going by the WU.log that you've posted -
>
> 1) The system has the previous Version of the Windows Update Agent
> installed.
> 2) It has not been updated since September and the last attempt at
> updating failed due to files being used by **another process**.
> 3) The tray icon that notifies the User about updates can not be
> created.
> 4) The system can not opt into Microsoft Update.
>
> I'd say that's a *clear* indication that it's having issues using
> Windows or Microsoft Update.
> Frankly speaking, all of the above signs clearly indicates one of the
> following
>
> 1) The presence of malware that is preventing the system from opting
> into MU and preventing it from updating
>
> 2) The OS is severely/corrupted/damaged.
>
> It's your system. Do what you want with it.
> If I was working on it I would not futz around with any fixes, rather,
> I'd make sure that any personal data that the client wants preserved is
> backed up.
> Then I'd format the HD and reinstall Vista.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> JamesJ wrote:
>
> > I don't believe I stated that I was having trouble using windows
> update
>
> > 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING:
> Shell_NotifyIcon failed
> > (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
>
> > Seems it only logged from september 2009
>
>
> > I selected 'Selective startup' and unchecked 'Load startup items'.
> > In the services tab I checked 'Hide all Microsoft services' and
> > clicked 'Disable all' which was only AVG Watchdog.
> > The same thing happened when I tried to install Microsoft
> Update... No
> > difference.
> > Problem with the clean boot is after I rebooted AVG Watchdog
> reenabled
> > itself somehow and
> > there were several AVG services running even though I did a clean
> boot.
> >
> > I even started up in 'safe mode with networking' and checked Task
> > Manager and
> > saw no AVG services running and tried again to install MU and it
> failed
> > once again.
> > So, at this point I don't believe it's AVG.
> > If I recall this same problem happened when I had Microsoft Security
> > Essentials installed
> > instead of AVG.
> >
> > James
> >
> >
> >
First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4 5
Prev: windows update error 80070424
Next: KB955759 installs fine, but is re-detected for installation