Can't get Windows XP SP3 to recognise my Canon SX120 IS digita
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From: Julia Hopkins on 30 Jun 2010 16:16 Thanks But sorry, you're going to have to help me out a little here (I'm very much an amateur techie, if that) - how will I know if WIA is running - should it be in Task Manager when I connect the camera? Julia "John John - MVP" wrote: > Is the Windows Image Acquisition (WIA) service running? > > John > > Julia Hopkins wrote: > > I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > > camera via the USB port. My PC recognises other devices via the same USB > > port. The camera is recognised by other Windows XP SP3 PC's using the same > > USB cable. Any ideas, anybody? > . >
From: Julia Hopkins on 30 Jun 2010 16:16 Thanks It isn't there at all, whichever USB port I try But - and this is what makes is so strange - other devices are recognised via any of the USB ports on this PC And - stranger still - the camera is recognised by other PC's also running Windows XP SP3 using the same USB cable So it's like it's not the camera or cable per se, and it's not the PC per se, it is absolutely the interaction between them that's not working. I'll keep working through all these hepful suggestions that I'm getting - there's a solution out there somewhere! Julia "Mark Adams" wrote: > > > "Julia Hopkins" wrote: > > > Thanks > > > > I did contact Canon Support as one of my first actions - they said that as > > the camera was recognised by another PC, it must be an issue with Windows, so > > advised me to contact Microsoft > > > > Julia > > > > > Go into Disk Management and see if a "USB Mass Storage Device" is listed > there. If there is, does it have a drive letter assigned? If not, assign it > one. If it doesn't appear in Disk Management, the computer isn't > communicating with the camera at all. Try attaching it to different USB ports. > > > > "Sy Kosis" wrote: > > > > > > > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message > > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... > > > : Many thanks > > > : > > > : The camera did come with software, which I have tried un-installing and > > > : re-installing without success. The software does appear to be optional - > > > it > > > : says-so in the manual, and the camera is recognised by a different PC that > > > : doesn't have the software installed. So I am more suspicious of the > > > Windows > > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps > > > the > > > : Registry settings, but not really sure what to try next > > > : > > > What did canon support say when you told them about the problem? Oh, you > > > haven't contacted them yet? Hmmm. > > > > > > > > > . > > >
From: John John - MVP on 30 Jun 2010 16:43 Look in the Services Management Console. To open the console enter services.msc in the Start Menu Run box. In the console scroll down the list to "Windows Image Acquisition (WIA)" and make sure that the service is running. If it isn't already set to Automatic start you could set the startup type for the service to Automatic and reboot the machine (Double click on the service to open its properties page and to change the startup type). John Julia Hopkins wrote: > Thanks > > But sorry, you're going to have to help me out a little here (I'm very much > an amateur techie, if that) - how will I know if WIA is running - should it > be in Task Manager when I connect the camera? > > Julia > > "John John - MVP" wrote: > >> Is the Windows Image Acquisition (WIA) service running? >> >> John >> >> Julia Hopkins wrote: >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital >>> camera via the USB port. My PC recognises other devices via the same USB >>> port. The camera is recognised by other Windows XP SP3 PC's using the same >>> USB cable. Any ideas, anybody? >> . >>
From: Unknown on 30 Jun 2010 17:18 Do you have a driver for the camera? If so, delete it (if previously installed). Then, load the driver without the camera attached. Power off and reboot with the camera attached. "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message news:C66B0BF1-1759-4ECB-BE84-AC22B5D06382(a)microsoft.com... > Thanks > > It isn't there at all, whichever USB port I try > > But - and this is what makes is so strange - other devices are recognised > via any of the USB ports on this PC > > And - stranger still - the camera is recognised by other PC's also running > Windows XP SP3 using the same USB cable > > So it's like it's not the camera or cable per se, and it's not the PC per > se, it is absolutely the interaction between them that's not working. > > I'll keep working through all these hepful suggestions that I'm getting - > there's a solution out there somewhere! > > Julia > > "Mark Adams" wrote: > >> >> >> "Julia Hopkins" wrote: >> >> > Thanks >> > >> > I did contact Canon Support as one of my first actions - they said that >> > as >> > the camera was recognised by another PC, it must be an issue with >> > Windows, so >> > advised me to contact Microsoft >> > >> > Julia >> > >> >> >> Go into Disk Management and see if a "USB Mass Storage Device" is listed >> there. If there is, does it have a drive letter assigned? If not, assign >> it >> one. If it doesn't appear in Disk Management, the computer isn't >> communicating with the camera at all. Try attaching it to different USB >> ports. >> >> >> > "Sy Kosis" wrote: >> > >> > > >> > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in >> > > message >> > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com... >> > > : Many thanks >> > > : >> > > : The camera did come with software, which I have tried un-installing >> > > and >> > > : re-installing without success. The software does appear to be >> > > optional - >> > > it >> > > : says-so in the manual, and the camera is recognised by a different >> > > PC that >> > > : doesn't have the software installed. So I am more suspicious of >> > > the >> > > Windows >> > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or >> > > perhaps >> > > the >> > > : Registry settings, but not really sure what to try next >> > > : >> > > What did canon support say when you told them about the problem? Oh, >> > > you >> > > haven't contacted them yet? Hmmm. >> > > >> > > >> > > . >> > >
From: Julia Hopkins on 30 Jun 2010 18:08
Great - thanks - I'll give this a go when I get back home, and let you know how I get on Julia "John John - MVP" wrote: > Look in the Services Management Console. To open the console enter > services.msc in the Start Menu Run box. In the console scroll down the > list to "Windows Image Acquisition (WIA)" and make sure that the service > is running. If it isn't already set to Automatic start you could set > the startup type for the service to Automatic and reboot the machine > (Double click on the service to open its properties page and to change > the startup type). > > John > > Julia Hopkins wrote: > > Thanks > > > > But sorry, you're going to have to help me out a little here (I'm very much > > an amateur techie, if that) - how will I know if WIA is running - should it > > be in Task Manager when I connect the camera? > > > > Julia > > > > "John John - MVP" wrote: > > > >> Is the Windows Image Acquisition (WIA) service running? > >> > >> John > >> > >> Julia Hopkins wrote: > >>> I can't get my Windows XP SP3 PC to recognise my Canon SX120 IS digital > >>> camera via the USB port. My PC recognises other devices via the same USB > >>> port. The camera is recognised by other Windows XP SP3 PC's using the same > >>> USB cable. Any ideas, anybody? > >> . > >> > . > |