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From: Julia Hopkins on 11 Jul 2010 14:56
I have now ascertained that the camera is communicating with the PC, but
there is a problem - in Device Manager it says:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged (code 19)"

Uninstalling / Reinstalling the camera software has no effect, nor does the
Device Manager Troubleshoot option. Any other ideas?

Thanks - Julia

"Julia Hopkins" wrote:

> Thanks
>
> It isn't there at all, whichever USB port I try
>
> But - and this is what makes is so strange - other devices are recognised
> via any of the USB ports on this PC
>
> And - stranger still - the camera is recognised by other PC's also running
> Windows XP SP3 using the same USB cable
>
> So it's like it's not the camera or cable per se, and it's not the PC per
> se, it is absolutely the interaction between them that's not working.
>
> I'll keep working through all these hepful suggestions that I'm getting -
> there's a solution out there somewhere!
>
> Julia
>
> "Mark Adams" wrote:
>
> >
> >
> > "Julia Hopkins" wrote:
> >
> > > Thanks
> > >
> > > I did contact Canon Support as one of my first actions - they said that as
> > > the camera was recognised by another PC, it must be an issue with Windows, so
> > > advised me to contact Microsoft
> > >
> > > Julia
> > >
> >
> >
> > Go into Disk Management and see if a "USB Mass Storage Device" is listed
> > there. If there is, does it have a drive letter assigned? If not, assign it
> > one. If it doesn't appear in Disk Management, the computer isn't
> > communicating with the camera at all. Try attaching it to different USB ports.
> >
> >
> > > "Sy Kosis" wrote:
> > >
> > > >
> > > > "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message
> > > > news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com...
> > > > : Many thanks
> > > > :
> > > > : The camera did come with software, which I have tried un-installing and
> > > > : re-installing without success. The software does appear to be optional -
> > > > it
> > > > : says-so in the manual, and the camera is recognised by a different PC that
> > > > : doesn't have the software installed. So I am more suspicious of the
> > > > Windows
> > > > : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> > > > the
> > > > : Registry settings, but not really sure what to try next
> > > > :
> > > > What did canon support say when you told them about the problem? Oh, you
> > > > haven't contacted them yet? Hmmm.
> > > >
> > > >
> > > > .
> > > >
From: Paul on 11 Jul 2010 16:25
Julia Hopkins wrote:
> Nothing odd in Device Manager, but I did find the camera, along with the
> message:
>
> "Windows cannot start this hardware device because its configuration
> information (in the registry) is incomplete or damaged (code 19)"
>
> Uninstalling / Reinstalling the software that came with it had no effect,
> nor did the Troubleshoot option in Device Manager. Any other ideas?
>
> Thanks - Julia

http://support.microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1

If you

"Click Uninstall, and then click Scan for hardware changes to
load a usable driver."

as instructed, you can look in the setupapi.log file on your
C: drive, to see how it worked. The entry at the end of that
file, should contain info for the reloaded driver.

I can't really test any of that here, as I don't have any MTP
devices to experiment with. So I can't tell you what to expect
in C:\WINDOWS\setupapi.log . Does MTP need an entry in Services ?

I can find an example here, where the addition of some Apple
software might be part of the problem. I don't think this
applies to you, but who knows, maybe you're an iTunes user ?

http://social.technet.microsoft.com/Forums/en-US/w7itpromedia/thread/84923584-bf8e-49b4-addc-dc5b457d34db

Paul

>
> "Julia Hopkins" wrote:
>
>> Thanks
>>
>> Nothing obvious at first sight, but I do need to check for hidden files when
>> I am next at home - maybe that will reveal something - I'll let you know
>>
>> Julia
>>
>> "Bob I" wrote:
>>
>>> Just a thought but perhaps it is MIS-recognized? Is there any odd
>>> entries in the Device Manager, for something you don't have?
>>>
>>> Julia Hopkins wrote:
>>>
>>>> Thanks
>>>>
>>>> I did contact Canon Support as one of my first actions - they said that as
>>>> the camera was recognised by another PC, it must be an issue with Windows, so
>>>> advised me to contact Microsoft
>>>>
>>>> Julia
>>>>
>>>> "Sy Kosis" wrote:
>>>>
>>>>
>>>>> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message
>>>>> news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com...
>>>>> : Many thanks
>>>>> :
>>>>> : The camera did come with software, which I have tried un-installing and
>>>>> : re-installing without success. The software does appear to be optional -
>>>>> it
>>>>> : says-so in the manual, and the camera is recognised by a different PC that
>>>>> : doesn't have the software installed. So I am more suspicious of the
>>>>> Windows
>>>>> : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
>>>>> the
>>>>> : Registry settings, but not really sure what to try next
>>>>> :
>>>>> What did canon support say when you told them about the problem? Oh, you
>>>>> haven't contacted them yet? Hmmm.
>>>>>
>>>>>
>>>>> .
>>>>>
>>> .
>>>
From: Julia Hopkins on 13 Jul 2010 06:29
Thank you

Yes, I am an iTunes user, so there might be something in that. I'm away
again for a little while now, but as soon as I get back I'll work thrugh your
helpful suggestions

Thansk - Julia

"Paul" wrote:

> Julia Hopkins wrote:
> > Nothing odd in Device Manager, but I did find the camera, along with the
> > message:
> >
> > "Windows cannot start this hardware device because its configuration
> > information (in the registry) is incomplete or damaged (code 19)"
> >
> > Uninstalling / Reinstalling the software that came with it had no effect,
> > nor did the Troubleshoot option in Device Manager. Any other ideas?
> >
> > Thanks - Julia
>
> http://support.microsoft.com/servicedesks/webcasts/wc091802/devicemgrerrcodes.htm?gssnb=1
>
> If you
>
> "Click Uninstall, and then click Scan for hardware changes to
> load a usable driver."
>
> as instructed, you can look in the setupapi.log file on your
> C: drive, to see how it worked. The entry at the end of that
> file, should contain info for the reloaded driver.
>
> I can't really test any of that here, as I don't have any MTP
> devices to experiment with. So I can't tell you what to expect
> in C:\WINDOWS\setupapi.log . Does MTP need an entry in Services ?
>
> I can find an example here, where the addition of some Apple
> software might be part of the problem. I don't think this
> applies to you, but who knows, maybe you're an iTunes user ?
>
> http://social.technet.microsoft.com/Forums/en-US/w7itpromedia/thread/84923584-bf8e-49b4-addc-dc5b457d34db
>
> Paul
>
> >
> > "Julia Hopkins" wrote:
> >
> >> Thanks
> >>
> >> Nothing obvious at first sight, but I do need to check for hidden files when
> >> I am next at home - maybe that will reveal something - I'll let you know
> >>
> >> Julia
> >>
> >> "Bob I" wrote:
> >>
> >>> Just a thought but perhaps it is MIS-recognized? Is there any odd
> >>> entries in the Device Manager, for something you don't have?
> >>>
> >>> Julia Hopkins wrote:
> >>>
> >>>> Thanks
> >>>>
> >>>> I did contact Canon Support as one of my first actions - they said that as
> >>>> the camera was recognised by another PC, it must be an issue with Windows, so
> >>>> advised me to contact Microsoft
> >>>>
> >>>> Julia
> >>>>
> >>>> "Sy Kosis" wrote:
> >>>>
> >>>>
> >>>>> "Julia Hopkins" <JuliaHopkins(a)discussions.microsoft.com> wrote in message
> >>>>> news:67E73A12-DB95-4EC1-AD70-5FB3D4BD98FA(a)microsoft.com...
> >>>>> : Many thanks
> >>>>> :
> >>>>> : The camera did come with software, which I have tried un-installing and
> >>>>> : re-installing without success. The software does appear to be optional -
> >>>>> it
> >>>>> : says-so in the manual, and the camera is recognised by a different PC that
> >>>>> : doesn't have the software installed. So I am more suspicious of the
> >>>>> Windows
> >>>>> : drivers (twain.dll / twain_32.dll) than of the Canon software, or perhaps
> >>>>> the
> >>>>> : Registry settings, but not really sure what to try next
> >>>>> :
> >>>>> What did canon support say when you told them about the problem? Oh, you
> >>>>> haven't contacted them yet? Hmmm.
> >>>>>
> >>>>>
> >>>>> .
> >>>>>
> >>> .
> >>>
> .
>
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