Creating a new profile
in [Outlook]
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From: Bradj57 on 6 May 2010 10:23 My Outlook crashes everytime I send an email or anytime I try to use an email address look up. Detect and repair isn't working so I want to try creating a new profile but want to make sure I don't lose all my old emails. Does anyone know the step-by-step instructions on how to do this? thanks.
From: Brian Tillman [MVP-Outlook] on 6 May 2010 10:44 "Bradj57" <Bradj57(a)discussions.microsoft.com> wrote in message news:CB81E8CA-5DC7-4339-AE15-3783996E8368(a)microsoft.com... > My Outlook crashes everytime I send an email or anytime I try to use an > address look up. Detect and repair isn't working so I want to try creating > a > new profile but want to make sure I don't lose all my old emails. Does > anyone know the step-by-step instructions on how to do this? Unless you include details of the error and your installation, no one can help you. Post the exact and complete text of the error. Post your Outlook and Windows versions. Post your account type and exactly when the crash occurs. State whether or not it ever worked and what changed on your PC just before it stopped working, if it had worked before. Examine the Event log to see if there are events logged that pertain to the crash and post the entries. -- Brian Tillman [MVP-Outlook]
From: Bradj57 on 12 May 2010 16:19 The message i get is: Microsoft Office Outlook has encountered a problem and needs to close. We are sorry for the inconvenience. The details are: AppName: outlook.exe AppVer: 11.0.8312.0 AppStamp:4a403990 ModName: msvcrt.dll ModVer: 7.0.2600.5512 ModStamp:4802a188 fDebug: 0 Offset: 00036803 This happens whenever I send an email. Thanks. "Brian Tillman [MVP-Outlook]" wrote: > "Bradj57" <Bradj57(a)discussions.microsoft.com> wrote in message > news:CB81E8CA-5DC7-4339-AE15-3783996E8368(a)microsoft.com... > > > My Outlook crashes everytime I send an email or anytime I try to use an > > address look up. Detect and repair isn't working so I want to try creating > > a > > new profile but want to make sure I don't lose all my old emails. Does > > anyone know the step-by-step instructions on how to do this? > > Unless you include details of the error and your installation, no one can help > you. Post the exact and complete text of the error. Post your Outlook and > Windows versions. Post your account type and exactly when the crash occurs. > State whether or not it ever worked and what changed on your PC just before it > stopped working, if it had worked before. Examine the Event log to see if > there are events logged that pertain to the crash and post the entries. > -- > Brian Tillman [MVP-Outlook] > > . >
From: Brian Tillman [MVP-Outlook] on 13 May 2010 11:31 "Bradj57" <Bradj57(a)discussions.microsoft.com> wrote in message news:59DD95F5-7C61-4945-A751-8AA04DFB4EFC(a)microsoft.com... > The message i get is: > Microsoft Office Outlook has encountered a problem and needs to close. We > are sorry for the inconvenience. > > The details are: > AppName: outlook.exe AppVer: 11.0.8312.0 AppStamp:4a403990 > ModName: msvcrt.dll ModVer: 7.0.2600.5512 ModStamp:4802a188 > fDebug: 0 Offset: 00036803 What about the rest of the answers to my questions. >> Post the exact and complete text of the error. You did that. >> Post your Outlook and Windows versions. The error indicates you're using Outlook 2003. I don't see your Windows version. >> Post your account type and exactly when the crash occurs. >> State whether or not it ever worked and what changed on your PC just before >> it >> stopped working, if it had worked before. Examine the Event log to see if >> there are events logged that pertain to the crash and post the entries. I don't see any of the answers for these, either. -- Brian Tillman [MVP-Outlook]
From: Bradj57 on 14 May 2010 10:59 -Windows XP, Version 5.1 -The account is pop mail with yahoo! (let me know if you need something more specific than that) -It worked just fine for over a year but just started doing this a couple months ago. I have no recollection of doing anything different or downloading anything that would have distrupted my Outlook -I do not know how to view the event log. I did a Google search for what that means and where I would find it but I am not sure where I would find the log specific to Outlook. Can you let me know where I can find the exact information you are looking for? Lastly I was dissapointed to see the negative tone in your email. I appreciate your help but would also appreciate your understanding that I am not overly computer literate, particularly when it comes to diagnosing errors. I understand that you handle numerous computer errors daily and I realize that I missed putting the other topics in my response but there is no excuse to take that tone with an obviously troubled Windows user. Thank you. "Brian Tillman [MVP-Outlook]" wrote: > "Bradj57" <Bradj57(a)discussions.microsoft.com> wrote in message > news:59DD95F5-7C61-4945-A751-8AA04DFB4EFC(a)microsoft.com... > > > The message i get is: > > Microsoft Office Outlook has encountered a problem and needs to close. We > > are sorry for the inconvenience. > > > > The details are: > > AppName: outlook.exe AppVer: 11.0.8312.0 AppStamp:4a403990 > > ModName: msvcrt.dll ModVer: 7.0.2600.5512 ModStamp:4802a188 > > fDebug: 0 Offset: 00036803 > > What about the rest of the answers to my questions. > > >> Post the exact and complete text of the error. > > You did that. > > >> Post your Outlook and Windows versions. > > The error indicates you're using Outlook 2003. I don't see your Windows > version. > > >> Post your account type and exactly when the crash occurs. > >> State whether or not it ever worked and what changed on your PC just before > >> it > >> stopped working, if it had worked before. Examine the Event log to see if > >> there are events logged that pertain to the crash and post the entries. > > I don't see any of the answers for these, either. > -- > Brian Tillman [MVP-Outlook] > > . >
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