Downloading Authorware Web Player on Vista
in [Authorware]
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From: Frustrated in Texas on 5 Dec 2008 00:55 I have been trying to download Authorware Web Player on my Windows Vista for the past several hours with no success. Since I bought my computer, I have had nothing but problems with Vista and downloading programs onto it. I also have had compatibility problems with it and the printer I've had for the past 2 years that worked just fine before I got Vista. Can anyone explain to me how to download Authorware Web Player on Vista so I can complete this ONE online course that will only take an hour at the most? Please put it in simple terms because I'm definitely not an expert on computers....far from it actually. Thank you so much, Very frustrated with Vista!
From: Mike Baker **Adobe Community Expert** on 5 Dec 2008 08:46 Try running IE7 with protected mode turned off. One of the things that protected mode does is disable the ability to run an exe from a control in the browser and that prevents the content from running even if the player is installed. HTH, Mike ==================== Mike Baker Adobe Community Expert mike-baker at cox dot net
From: Frustrated in Texas on 5 Dec 2008 09:33 That got me a little bit closer. Thank you. But now I'm getting a bunch of boxes popping up that say: "Error reading segment file. File on server is missing or has wrong length."
From: Erik L. **Community Expert** on 5 Dec 2008 09:55 That would be up to the lesson provider to fix (it's a content issue, not a player issue, most likely). Contact the provider of the course you're trying to take, let them know exactly what the error says (as you have here) and they'll hopefully be able to fix it. Erik Frustrated in Texas wrote: > That got me a little bit closer. Thank you. But now I'm getting a bunch of boxes popping up that say: >"Error reading segment file. File on server is missing or has wrong length." -- Erik Lord http://www.capemedia.net Adobe Community Expert - eLearning http://www.adobe.com/communities/experts/ ------------------------------------------------------------------------ http://www.awaretips.net - Authorware Tips!
From: Mike Baker **Adobe Community Expert** on 5 Dec 2008 09:55
Is this a public site that I could try out or is it private? Is it in use by others that have no problems with it? It could be exactly what it says it is. The files are missing from the server or there was an update that somehow didn't get posted correctly. Another possibility is that something is preventing the file from being written on your machine. The Authorware plugin compares the size of the file downloaded with the size listed in the map file to see if it was retrieved correctly. If the size doesn't match or the file doesn't exist then it shows that error. What type of security policies are in place where you are? Is this your machine or a company machine? The files should be written to your documents folder. On my test environment it appears in Mike > AppData > Roaming > Macromedia > Authorware Web Player That's the root folder and all the files are written in subfolders below this point. Can you browse your files to see if you have this? If you can't find it there then can you search your whole drive for a folder called WebPlr.exe? Mike ==================== Mike Baker Adobe Community Expert mike-baker at cox dot net |