Error: invalid RTF
in [Outlook]
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From: tuxis on 10 May 2007 12:12 Hey Everyone, Symptoms from our clients: client copies text from a 3rd party application and pastes into a rich text email message. They click send. The recipient of the email only see the following in the body of the email.........<<Error: invalid RTF>>. Our clients are experiencing the issue while using an application called UIS (from IBM). What apps are your clients using in conjunction with Outlook when they experience this issue? We had one other client who typed a new message (no attach/no copy- paste) and experienced the same issue but she can reproduce the issue. Workaround 1: using plain text or HTML format for email messages Workaround 2: use MS Word as the email editor for Rich Test messages Cheers, Darren
From: tuxis on 10 May 2007 12:21 correction on last post: the 'new message' client canNOT reproduce the issue
From: bigblacksun on 10 May 2007 16:10 Our clients are copying and pasting text from a mainframe output to outlook 2002. They can also use plain text but prefer to customize the font. They have also been instructed to send the information as a word doc attachment which will work but they don't want to do that. I am not sure they have tried HTML but that might be a good option also. We generally don't use word as our email editor but that did not work for us when we tested it however, reformatting the entire text should correct the problem also (according to MS). Thanks, mike "tuxis(a)shaw.ca" wrote: > Hey Everyone, > > Symptoms from our clients: client copies text from a 3rd party > application and pastes into a rich text email message. They click > send. The recipient of the email only see the following in the body > of the email.........<<Error: invalid RTF>>. > > Our clients are experiencing the issue while using an application > called UIS (from IBM). What apps are your clients using in > conjunction with Outlook when they experience this issue? > > We had one other client who typed a new message (no attach/no copy- > paste) and experienced the same issue but she can reproduce the issue. > > Workaround 1: using plain text or HTML format for email messages > Workaround 2: use MS Word as the email editor for Rich Test messages > > > Cheers, > Darren > >
From: tuxis on 10 May 2007 16:37 Hmmm, is everyone's problem application a mainframe based frontend app??? Am I seeing a pattern here? Cheers :) Darren
From: bigblacksun on 10 May 2007 19:33
I believe so. I did ask my user about using HTML and she said that it didn't work to switch because it added additional lines to the email. I am trying to co-ordinate with her still on replacing riched20.dll's on her system to see if that will fix the problem and I've asked her to try changing the font on the whole email as MS suggested but I haven't heard if that corrects the RTF problem also. I'll let you know what I find out. thanks, mike "tuxis(a)shaw.ca" wrote: > Hmmm, is everyone's problem application a mainframe based frontend > app??? > > Am I seeing a pattern here? > > Cheers :) > Darren > > |