Keyboard conflict
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From: Andrew Wilson on 23 Mar 2010 15:08 Running WinXP with SP3. I am currently running a USB wireless Trust keyboard and mouse combo on my mother's computer which currently work fine. She is not too good sighted however and has purchased a USB wired keyboard with large characters. I have withdrawn the trust keyboard (taken the batteries out) and tried to install the USB wired keyboard as directed. At one point the 'Number Lock' light flashed up and Windows said that it had recognised a new USB device but the 'Number Lock' light died after this point and I couldn't use the keyboard. I have tried another USB port and this time Windows said it didm't recognise the new USB device. Can you run a wireless mouse on one system (without the keyboard however) and run a seperate unrelated USB keyboard? Many thanks Aw56001
From: Shenan Stanley on 23 Mar 2010 15:23 Andrew Wilson wrote: > Running WinXP with SP3. > I am currently running a USB wireless Trust keyboard and mouse > combo on my mother's computer which currently work fine. > She is not too good sighted however and has purchased a USB wired > keyboard with large characters. > I have withdrawn the trust keyboard (taken the batteries out) and > tried to install the USB wired keyboard as directed. > At one point the 'Number Lock' light flashed up and Windows said > that it had recognised a new USB device but the 'Number Lock' light > died after this point and I couldn't use the keyboard. > I have tried another USB port and this time Windows said it didm't > recognise the new USB device. > Can you run a wireless mouse on one system (without the keyboard > however) and run a seperate unrelated USB keyboard? You can use multiple mice and keyboards on a system at the same time. Wired/wireless doesn't matter. Now - how your wireless mouse/keyboard combo works if part of it is disabled (batteries removed) - no idea. Wouldn't think it would make any difference, but that is a hardware issue. Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST the new keyboard. Power on and get into the BIOS (if you can) with the new keyboard. If that works, power off, hook up a different mouse (USB is fine - just not the one from the wireless combo) and power on/boot into Windows. Wait about 5 minutes after it gets up before doing anything - giving it time to locate/install drivers. Does that work? Now - plug in the wireless keyboard/mouse combo (leaving everything else plugged in) with all of its batteries back in place. Wait a few minutes - does that work? -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: Andrew Wilson on 24 Mar 2010 08:46 "Shenan Stanley" <newshelper(a)gmail.com> wrote in message news:urLFL5ryKHA.4156(a)TK2MSFTNGP06.phx.gbl... > Andrew Wilson wrote: >> Running WinXP with SP3. >> I am currently running a USB wireless Trust keyboard and mouse >> combo on my mother's computer which currently work fine. >> She is not too good sighted however and has purchased a USB wired >> keyboard with large characters. >> I have withdrawn the trust keyboard (taken the batteries out) and >> tried to install the USB wired keyboard as directed. >> At one point the 'Number Lock' light flashed up and Windows said >> that it had recognised a new USB device but the 'Number Lock' light >> died after this point and I couldn't use the keyboard. >> I have tried another USB port and this time Windows said it didm't >> recognise the new USB device. >> Can you run a wireless mouse on one system (without the keyboard >> however) and run a seperate unrelated USB keyboard? > > You can use multiple mice and keyboards on a system at the same time. > Wired/wireless doesn't matter. > > Now - how your wireless mouse/keyboard combo works if part of it is > disabled (batteries removed) - no idea. Wouldn't think it would make any > difference, but that is a hardware issue. > > Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST > the new keyboard. Power on and get into the BIOS (if you can) with the > new keyboard. If that works, power off, hook up a different mouse (USB is > fine - just not the one from the wireless combo) and power on/boot into > Windows. Wait about 5 minutes after it gets up before doing anything - > giving it time to locate/install drivers. Does that work? > > Now - plug in the wireless keyboard/mouse combo (leaving everything else > plugged in) with all of its batteries back in place. Wait a few minutes - > does that work? > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html Shenan Many thanks for your help. I tried the steps that you gave but failed with a 'USB device not recognised' on every port that I plugged the new keyboard into. I have also uninstalled the Trust keyboard and mouse, added a serial mouse and tried again but get the 'USB device not recognised' again when I plug the new keyboard in. I know the keyboard works because I have tried it on my system with no problem. Could I possibly uninstall the USB ports and will the computer reinstall the software for these or does it look like a more profound problem? Many thanks aw56001
From: Andrew Wilson on 24 Mar 2010 09:14 "Andrew Wilson" <andrew(a)thefatcontroller.fsnet.co.uk> wrote in message news:oQnqn.152410$wr5.15526(a)newsfe22.iad... > > "Shenan Stanley" <newshelper(a)gmail.com> wrote in message > news:urLFL5ryKHA.4156(a)TK2MSFTNGP06.phx.gbl... >> Andrew Wilson wrote: >>> Running WinXP with SP3. >>> I am currently running a USB wireless Trust keyboard and mouse >>> combo on my mother's computer which currently work fine. >>> She is not too good sighted however and has purchased a USB wired >>> keyboard with large characters. >>> I have withdrawn the trust keyboard (taken the batteries out) and >>> tried to install the USB wired keyboard as directed. >>> At one point the 'Number Lock' light flashed up and Windows said >>> that it had recognised a new USB device but the 'Number Lock' light >>> died after this point and I couldn't use the keyboard. >>> I have tried another USB port and this time Windows said it didm't >>> recognise the new USB device. >>> Can you run a wireless mouse on one system (without the keyboard >>> however) and run a seperate unrelated USB keyboard? >> >> You can use multiple mice and keyboards on a system at the same time. >> Wired/wireless doesn't matter. >> >> Now - how your wireless mouse/keyboard combo works if part of it is >> disabled (batteries removed) - no idea. Wouldn't think it would make any >> difference, but that is a hardware issue. >> >> Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST >> the new keyboard. Power on and get into the BIOS (if you can) with the >> new keyboard. If that works, power off, hook up a different mouse (USB >> is fine - just not the one from the wireless combo) and power on/boot >> into Windows. Wait about 5 minutes after it gets up before doing >> anything - giving it time to locate/install drivers. Does that work? >> >> Now - plug in the wireless keyboard/mouse combo (leaving everything else >> plugged in) with all of its batteries back in place. Wait a few >> minutes - does that work? >> >> -- >> Shenan Stanley >> MS-MVP >> -- >> How To Ask Questions The Smart Way >> http://www.catb.org/~esr/faqs/smart-questions.html > Shenan > Many thanks for your help. > I tried the steps that you gave but failed with a 'USB device not > recognised' on every port that I plugged the new keyboard into. > I have also uninstalled the Trust keyboard and mouse, added a serial mouse > and tried again but get the 'USB device not recognised' again when I plug > the new keyboard in. > I know the keyboard works because I have tried it on my system with no > problem. > Could I possibly uninstall the USB ports and will the computer reinstall > the software for these or does it look like a more profound problem? > Many thanks > aw56001 > Shenan I have since deleted 'Unknown Device' from the USB part of Device Manager, rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new USB Keyboard I presume?) but another prompt then appears 'USB Unknown Device'. On checking Device Manager 'Keyboard' isn't even listed. If I delete the 'Unknown Device' from the USB part of Device Manager and reboot I just go round in circles. Many thanks aw56001
From: smlunatick on 24 Mar 2010 09:27
On Mar 24, 1:14 pm, "Andrew Wilson" <and...(a)thefatcontroller.fsnet.co.uk> wrote: > "Andrew Wilson" <and...(a)thefatcontroller.fsnet.co.uk> wrote in message > > news:oQnqn.152410$wr5.15526(a)newsfe22.iad... > > > > > "Shenan Stanley" <newshel...(a)gmail.com> wrote in message > >news:urLFL5ryKHA.4156(a)TK2MSFTNGP06.phx.gbl... > >> Andrew Wilson wrote: > >>> Running WinXP with SP3. > >>> I am currently running a USB wireless Trust keyboard and mouse > >>> combo on my mother's computer which currently work fine. > >>> She is not too good sighted however and has purchased a USB wired > >>> keyboard with large characters. > >>> I have withdrawn the trust keyboard (taken the batteries out) and > >>> tried to install the USB wired keyboard as directed. > >>> At one point the 'Number Lock' light flashed up and Windows said > >>> that it had recognised a new USB device but the 'Number Lock' light > >>> died after this point and I couldn't use the keyboard. > >>> I have tried another USB port and this time Windows said it didm't > >>> recognise the new USB device. > >>> Can you run a wireless mouse on one system (without the keyboard > >>> however) and run a seperate unrelated USB keyboard? > > >> You can use multiple mice and keyboards on a system at the same time. > >> Wired/wireless doesn't matter. > > >> Now - how your wireless mouse/keyboard combo works if part of it is > >> disabled (batteries removed) - no idea. Wouldn't think it would make any > >> difference, but that is a hardware issue. > > >> Shutdown, disconnect all keyboards/mice from the computer. Hook up JUST > >> the new keyboard. Power on and get into the BIOS (if you can) with the > >> new keyboard. If that works, power off, hook up a different mouse (USB > >> is fine - just not the one from the wireless combo) and power on/boot > >> into Windows. Wait about 5 minutes after it gets up before doing > >> anything - giving it time to locate/install drivers. Does that work? > > >> Now - plug in the wireless keyboard/mouse combo (leaving everything else > >> plugged in) with all of its batteries back in place. Wait a few > >> minutes - does that work? > > >> -- > >> Shenan Stanley > >> MS-MVP > >> -- > >> How To Ask Questions The Smart Way > >>http://www.catb.org/~esr/faqs/smart-questions.html > > Shenan > > Many thanks for your help. > > I tried the steps that you gave but failed with a 'USB device not > > recognised' on every port that I plugged the new keyboard into. > > I have also uninstalled the Trust keyboard and mouse, added a serial mouse > > and tried again but get the 'USB device not recognised' again when I plug > > the new keyboard in. > > I know the keyboard works because I have tried it on my system with no > > problem. > > Could I possibly uninstall the USB ports and will the computer reinstall > > the software for these or does it look like a more profound problem? > > Many thanks > > aw56001 > > Shenan > I have since deleted 'Unknown Device' from the USB part of Device Manager, > rebooted and on reboot a prompt has appeared 'USB Found new hardware' (new > USB Keyboard I presume?) but another prompt then appears 'USB Unknown > Device'. On checking Device Manager 'Keyboard' isn't even listed. > If I delete the 'Unknown Device' from the USB part of Device Manager and > reboot I just go round in circles. > Many thanks > aw56001 The previous wireless keyboard / mouse combo could conflict with the newer USB keyboard. If the Trust keyboard / mouse had their own enhanced drivers installed should be uninstalled. |