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From: Hickory on 16 Jan 2010 14:49
Thanks to Daave and Jose.

I have always Disabled QoS RSVP, never set it to Manual. I have done this
several times. Then, next day OR maybe even a couple of weeks later, QoS is
back to running again. I am the only account on this PC and the only user.
I know I haven't set QoS to Automatic or Manual.

This all goes back to the problem in my initial post. If, for example, I
send an email with a 1mb attachment, it may transmit very slowly. Task
Manager Network utilization shows roughly 0.04% with Bytes per Interval of
21,000, then 600, then 240, back to 21k and repeated over and over. Often
these transmissions fail and I have to start over again. When working OK,
Task Manager shows Network utilization at about 0.45% with Bytes per Interval
of, say, 131,000, 120,000 than back to 131k and so forth. Download time for
the same file (when I send to myself) is nearly twice as fast, as I expect.
This "slow" versus "fast" is seemingly random, that is, it runs fast every
time for a while, then for some reason, slow every time until I do something.

If sending is slow, I look at QoS RSVP. If running, I again Disable it,
then email is sent quite fast again. But, the problem always returns. I
have no idea why.

I do not track web surfing since there are so many variables. What's being
searched, how many pages, what is their server doing, etc.?

More than a year ago, I downloaded DrTCP021 as recommended on this forum. I
ran it using the settings suggested. My understanding is that all it does is
set some register entries. If email is again very slow, the problem may be
fixed temporarily by running DrTCP021 and saving the settings even though I
make NO changes. I don't know why this works either. (Does anyone know what
register entries are set by this program -- I would like to be able to
confirm the values in the registry.)

So, the bottom line is that sending an email with an attachment of more than
several K may be very slow, then I "fix" the problem by disabling QoS or
running DrTCP without changing anything and voila!, it runs fast again --
until something happens and it runs slow again. I have been over a year
trying to figure out what "something" is.

This has been checked with our local ISP/carrier and with a local PC
technician. No answers or solutions even though I know they have tried.
This is not malware as the PC has been checked with Norton (ughh??) and
Spy-Bot as well as the PC technician with a different virus program.

I have a Dell 4700 with XP. The NIC card is an Intel Pro/100 VE using an
Ethernet cable. There are no connected PC's or other equipment and no
wireless.

This one has me, our ISP and local technician really stumped. Many thanks
to anyone who has any ideas.


"Jose" wrote:

> On Jan 15, 5:01 pm, Hickory <Hick...(a)discussions.microsoft.com> wrote:
> > My understanding is that this service is no longer needed in XP (SP2). I
> > have disabled this using "services.msc" under Run. However, sometimes it is
> > turned back on (and I am not doing it manually). My question -- Does anyone
> > have any ideas how QoS might get re-enabled -- any software, ISP server or
> > whatever.
> >
> > So, why do I care? Sending an email with a large attachment is sometimes
> > VERY, VERY slow. For example, I have a 1mb file (not all that big) I send as
> > an attachment and it takes up to ten minutes. If I disable QoS, sending the
> > same email is at least 10 times faster. But, QoS somehow keeps getting
> > re-enabled.
> >
> > Any ideas will be really appreciated.
>
> If you set the QoS Service to manual (you did not say), that does not
> keep some "QoS Aware" application from starting it if it thinks it
> need to. There are many rumors about QoS but you will have to
> research to see if you are using Qos Aware applications that may be
> starting it behind your back. It is certainly on my list of Services
> to disable.
>
> Setting it to manual does not equal disable.
>
> If you disable it, you will only be able to start it from Services.
> Nobody (including you) should be able to start it - even from a CMD
> prompts. Try it.
>
> From Services, stop Qos and set it manual and then, from a command
> prompt enter:
>
> net start rsvp
>
> It will start and tell you so. Stop the service and set it to
> Disabled and you will not be able to start it again.
>
> If you disable it and you find it started, there will be an System
> Event Log message that it started and that that will give you clues.
> It would be most curious.
>
> To stop the service manually,
>
> net stop rsvp
> .
>
From: Jose on 16 Jan 2010 15:33
On Jan 16, 2:49 pm, Hickory <Hick...(a)discussions.microsoft.com> wrote:
> Thanks to Daave and Jose.
>
> I have always Disabled QoS RSVP, never set it to Manual.  I have done this
> several times.  Then, next day OR maybe even a couple of weeks later, QoS is
> back to running again.  I am the only account on this PC and the only user.  
> I know I haven't set QoS to Automatic or Manual.
>
> This all goes back to the problem in my initial post.  If, for example, I
> send an email with a 1mb attachment, it may transmit very slowly.  Task
> Manager Network utilization shows roughly 0.04% with Bytes per Interval of
> 21,000, then 600, then 240, back to 21k and repeated over and over.  Often
> these transmissions fail and I have to start over again.  When working OK,
> Task Manager shows Network utilization at about 0.45% with Bytes per Interval
> of, say, 131,000, 120,000 than back to 131k and so forth.  Download time for
> the same file (when I send to myself) is nearly twice as fast, as I expect.  
> This "slow" versus "fast" is seemingly random, that is, it runs fast every
> time for a while, then for some reason, slow every time until I do something.
>
> If sending is slow, I look at QoS RSVP.  If running, I again Disable it,
> then email is sent quite fast again.  But, the problem always returns.  I
> have no idea why.
>
> I do not track web surfing since there are so many variables.  What's being
> searched, how many pages, what is their server doing, etc.?
>
> More than a year ago, I downloaded DrTCP021 as recommended on this forum.  I
> ran it using the settings suggested.  My understanding is that all it does is
> set some register entries.  If email is again very slow, the problem may be
> fixed temporarily by running DrTCP021 and saving the settings even though I
> make NO changes.  I don't know why this works either.  (Does anyone know what
> register entries are set by this program -- I would like to be able to
> confirm the values in the registry.)
>
> So, the bottom line is that sending an email with an attachment of more than
> several K may be very slow, then I "fix" the problem by disabling QoS or
> running DrTCP without changing anything and voila!, it runs fast again --
> until something happens and it runs slow again.  I have been over a year
> trying to figure out what "something" is.
>
> This has been checked with our local ISP/carrier and with a local PC
> technician.  No answers or solutions even though I know they have tried..  
> This is not malware as the PC has been checked with Norton (ughh??) and
> Spy-Bot as well as the PC technician with a different virus program.
>
> I have a Dell 4700 with XP.  The NIC card is an Intel Pro/100 VE using an
> Ethernet cable.  There are no connected PC's or other equipment and no
> wireless.
>
> This one has me, our ISP and local technician really stumped.  Many thanks
> to anyone who has any ideas.
>
>
>
> "Jose" wrote:
> > On Jan 15, 5:01 pm, Hickory <Hick...(a)discussions.microsoft.com> wrote:
> > > My understanding is that this service is no longer needed in XP (SP2)..  I
> > > have disabled this using "services.msc" under Run.  However, sometimes it is
> > > turned back on (and I am not doing it manually).  My question -- Does anyone
> > > have any ideas how QoS might get re-enabled -- any software, ISP server or
> > > whatever.
>
> > > So, why do I care?  Sending an email with a large attachment is sometimes
> > > VERY, VERY slow.  For example, I have a 1mb file (not all that big) I send as
> > > an attachment and it takes up to ten minutes.  If I disable QoS, sending the
> > > same email is at least 10 times faster.  But, QoS somehow keeps getting
> > > re-enabled.
>
> > > Any ideas will be really appreciated.
>
> > If you set the QoS Service to manual (you did not say), that does not
> > keep some "QoS Aware" application from starting it if it thinks it
> > need to.  There are many rumors about QoS but you will have to
> > research to see if you are using Qos Aware applications that may be
> > starting it behind your back.  It is certainly on my list of Services
> > to disable.
>
> > Setting it to manual does not equal disable.
>
> > If you disable it, you will only be able to start it from Services.
> > Nobody (including you) should be able to start it - even from a CMD
> > prompts.  Try it.
>
> > From Services, stop Qos and set it manual and then, from a command
> > prompt enter:
>
> > net start rsvp
>
> > It will start and tell you so.  Stop the service and set it to
> > Disabled and you will not be able to start it again.
>
> > If you disable it and you find it started, there will be an System
> > Event Log message that it started and that that will give you clues.
> > It would be most curious.
>
> > To stop the service manually,
>
> > net stop rsvp
> > .

What are you using for your email client?

What is DrTCP021 supposed to do and how do you know if you "need" it?
I read it "does some things to make it faster maybe" and those posts
were really old and I am not trying some executable thing that might
work maybe. Someplace else said it was all BS.

Did that put anything in your configuration/startup that you can see?

If you disable the service and reboot, you should not even be able to
start it manually until you enable it or set it to manual again - is
that not what you see?

If QoS is disabled and you send your email attachment does it start
running? When it starts, it puts an event in the Event Log.

You should troubleshoot your system when it is broken of course. If
you suspect upload/download, then do some tests.

www.speedtest.net (Comcast likes this one - beware of ads)

http://www.bandwidth.com/tools/speedTest/

See what your speeds are. Find an intelligent person from your ISP
(this may take several calls) and ask them what they advertise the
upload/download speeds are supposed to be for the type of service you
are paying for and how can you test it right now with them on the
phone.

Do not volunteer the results of your own testing or any unnecessary
details.

Tell them you think your stuff takes too long and ask them how you can
confirm and test your upload/download speeds are okay using whatever
methods or WWW sites they suggest. Just - how do I test it to be
sure I am getting what I pay for. You may be getting better than what
they advertise or you may have to call them on it.

If you run the test they suggest and it sucks, get them to (make them)
help you fix it or explain it. If it is too slow, don't accept any of
that "unusually heavy traffic" BS. Comcast came out to my friends
house and replaced everything from the pole in the street to his
laptop when they could not explain only 25% of their advertised
speed. They got it going. I was ROTFLMAO and I don't use acronyms
very much.

QoS doesn't seem to make any difference on my system with those tests,
but I am leaving it disabled and I can't remember when I did decided
to turn it off.
From: PA Bear [MS MVP] on 16 Jan 2010 16:15
Disable email scanning by your anti-virus application. It provides no
additional protection, it may be causing the problem, and even Symantec says
it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106

Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm


Hickory wrote:
> Thanks to Daave and Jose.
>
> I have always Disabled QoS RSVP, never set it to Manual. I have done this
> several times. Then, next day OR maybe even a couple of weeks later, QoS
> is
> back to running again. I am the only account on this PC and the only
> user.
> I know I haven't set QoS to Automatic or Manual.
>
> This all goes back to the problem in my initial post. If, for example, I
> send an email with a 1mb attachment, it may transmit very slowly. Task
> Manager Network utilization shows roughly 0.04% with Bytes per Interval of
> 21,000, then 600, then 240, back to 21k and repeated over and over. Often
> these transmissions fail and I have to start over again. When working OK,
> Task Manager shows Network utilization at about 0.45% with Bytes per
> Interval of, say, 131,000, 120,000 than back to 131k and so forth.
> Download time for the same file (when I send to myself) is nearly twice as
> fast, as I expect. This "slow" versus "fast" is seemingly random, that is,
> it runs fast every time for a while, then for some reason, slow every time
> until I do something.
>
> If sending is slow, I look at QoS RSVP. If running, I again Disable it,
> then email is sent quite fast again. But, the problem always returns. I
> have no idea why.
>
> I do not track web surfing since there are so many variables. What's
> being
> searched, how many pages, what is their server doing, etc.?
>
> More than a year ago, I downloaded DrTCP021 as recommended on this forum.
> I
> ran it using the settings suggested. My understanding is that all it does
> is set some register entries. If email is again very slow, the problem
> may
> be fixed temporarily by running DrTCP021 and saving the settings even
> though I make NO changes. I don't know why this works either. (Does
> anyone know what register entries are set by this program -- I would like
> to be able to confirm the values in the registry.)
>
> So, the bottom line is that sending an email with an attachment of more
> than
> several K may be very slow, then I "fix" the problem by disabling QoS or
> running DrTCP without changing anything and voila!, it runs fast again --
> until something happens and it runs slow again. I have been over a year
> trying to figure out what "something" is.
>
> This has been checked with our local ISP/carrier and with a local PC
> technician. No answers or solutions even though I know they have tried.
> This is not malware as the PC has been checked with Norton (ughh??) and
> Spy-Bot as well as the PC technician with a different virus program.
>
> I have a Dell 4700 with XP. The NIC card is an Intel Pro/100 VE using an
> Ethernet cable. There are no connected PC's or other equipment and no
> wireless.
>
> This one has me, our ISP and local technician really stumped. Many thanks
> to anyone who has any ideas.
>
>
> "Jose" wrote:
>
>> On Jan 15, 5:01 pm, Hickory <Hick...(a)discussions.microsoft.com> wrote:
>>> My understanding is that this service is no longer needed in XP (SP2).
>>> I
>>> have disabled this using "services.msc" under Run. However, sometimes
>>> it
>>> is turned back on (and I am not doing it manually). My question -- Does
>>> anyone have any ideas how QoS might get re-enabled -- any software, ISP
>>> server or whatever.
>>>
>>> So, why do I care? Sending an email with a large attachment is
>>> sometimes
>>> VERY, VERY slow. For example, I have a 1mb file (not all that big) I
>>> send as an attachment and it takes up to ten minutes. If I disable QoS,
>>> sending the same email is at least 10 times faster. But, QoS somehow
>>> keeps getting re-enabled.
>>>
>>> Any ideas will be really appreciated.
>>
>> If you set the QoS Service to manual (you did not say), that does not
>> keep some "QoS Aware" application from starting it if it thinks it
>> need to. There are many rumors about QoS but you will have to
>> research to see if you are using Qos Aware applications that may be
>> starting it behind your back. It is certainly on my list of Services
>> to disable.
>>
>> Setting it to manual does not equal disable.
>>
>> If you disable it, you will only be able to start it from Services.
>> Nobody (including you) should be able to start it - even from a CMD
>> prompts. Try it.
>>
>> From Services, stop Qos and set it manual and then, from a command
>> prompt enter:
>>
>> net start rsvp
>>
>> It will start and tell you so. Stop the service and set it to
>> Disabled and you will not be able to start it again.
>>
>> If you disable it and you find it started, there will be an System
>> Event Log message that it started and that that will give you clues.
>> It would be most curious.
>>
>> To stop the service manually,
>>
>> net stop rsvp
>> .

From: Daave on 16 Jan 2010 17:24
Hickory wrote:
> Thanks to Daave and Jose.
>
> I have always Disabled QoS RSVP, never set it to Manual.

Set it to Manual then. :-)

That is the default setting for this service.

Also, it is important not to confuse stopping a service with disabling a
service.

So, make sure it is stopped. Then set it to Manual. AFAIK, only if the
startup type is Automatic, will something be able to trip it to the On
posistion. Setting the type to Disabled should prevent it from running
whatsoever -- even if you issue a command for it to do so.

If you indeed *did* set the Startup Type to Disabled *and* if it later
became enabled and started running, I would surely suspect malware.

Also, PA Bear raised a good point regarding e-mail scanning.


From: Hickory on 17 Jan 2010 16:37
Thanks to Jose, PA Bear and Daave --

For Jose, I am using Outlook Express 6. I do not "know" that I need
DrTCP021. I only know someone on this forum about a year ago suggested it
and that sometimes, it temporarily fixes the problem. Since it supposedly is
only a GUI for setting registry values, I can not "see" any thang that is
being done. (That's why I asked if anyone knew what entries were being
changed.) I have done several tests at, for example, DSLReports.com. Just
this morning, I got (download/upload) 1254/165, the executed DrTCP021 with no
reboot, then ran the test again and got 1157/324. I can't begin to explain
this.

For PA Bear, I have on many occassions turned off email scanning, either
outgoing only or both incoming/outgoing. It seems to make almost no
difference -- too little to make any real conclusions.

For Daave, I believe I am being very specific when I set QoS in
services.msc. There are only 3 possibilities. I am setting it to Disabled.
I agree that nothing should be able to turn it on. If I set it to Manual,
wouldn't that allow some software to then, in fact, enable it?

You are all trying to help -- I really appreciate it.

"Daave" wrote:

> Hickory wrote:
> > Thanks to Daave and Jose.
> >
> > I have always Disabled QoS RSVP, never set it to Manual.
>
> Set it to Manual then. :-)
>
> That is the default setting for this service.
>
> Also, it is important not to confuse stopping a service with disabling a
> service.
>
> So, make sure it is stopped. Then set it to Manual. AFAIK, only if the
> startup type is Automatic, will something be able to trip it to the On
> posistion. Setting the type to Disabled should prevent it from running
> whatsoever -- even if you issue a command for it to do so.
>
> If you indeed *did* set the Startup Type to Disabled *and* if it later
> became enabled and started running, I would surely suspect malware.
>
> Also, PA Bear raised a good point regarding e-mail scanning.
>
>
> .
>
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