laptop shuts down?
in [Help and Support]
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From: mozer on 1 Apr 2007 22:34 Hi, i'm running Windows XP SP2 with an external dvd/cd-rom on a P4 2.6 Ghz 448Mb RAM laptop. My internal cd-rom will only read data cd's and dvd's so I bought an external removable device. The external dvd/cd-rom loads software fine but my problem is when I use it to play games. Five to ten minutes into the game the computer completely shuts down and I have to press the power button to restart. I've read many of the threads similar to mine. I've checked event viewer and found 2 errors next to each other. The first one that occured is: source:disk event id:11 decrip: the drive detected a controller error on\Device\Harddisk O\D The second error is: source:atapi event id:9 discrip: did not resond within the timeout period. I've also checked sevices.msc but I don't want to mess with it. Could you please help? ty- bewildered -- mozer
From: Og on 1 Apr 2007 23:02 "In almost all cases, these messages are being posted due to hardware problems with either the controller or, more likely, a device that is attached to the controller in question." "How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages:" http://support.microsoft.com/kb/154690 Steve "mozer" <anonymous(a)findme.com> wrote in message news:5ECCD5BA-E0B0-411C-89B6-A4B7CBE2E5BD(a)microsoft.com... > Hi, i'm running Windows XP SP2 with an external dvd/cd-rom on a P4 2.6 > Ghz > 448Mb RAM laptop. My internal cd-rom will only read data cd's and dvd's so > I > bought an external removable device. The external dvd/cd-rom loads > software > fine but my problem is when I use it to play games. Five to ten minutes > into > the game the computer completely shuts down and I have to press the power > button to restart. I've read many of the threads similar to mine. I've > checked event viewer and found 2 errors next to each other. The first one > that occured is: source:disk > event id:11 decrip: the drive detected a controller error > on\Device\Harddisk O\D > The second error is: source:atapi event id:9 discrip: did not resond > within the timeout period. I've also checked sevices.msc but I don't want > to > mess with it. Could you please help? ty- bewildered > -- > mozer
From: Og on 1 Apr 2007 23:09 Sorry -- I posted the link for the wrong Operating System. For Windows XP: "How to troubleshoot error messages about Event ID 9 and Event ID 11" http://support.microsoft.com/kb/314093/ Steve "Og" <Og(a)yahoo.com> wrote in message news:O8s5vNNdHHA.596(a)TK2MSFTNGP06.phx.gbl... > "In almost all cases, these messages are being posted due to hardware > problems with either the controller or, more likely, a device that is > attached to the controller in question." > "How to troubleshoot event ID 9, event ID 11, and event ID 15 error > messages:" > http://support.microsoft.com/kb/154690 > Steve > > "mozer" <anonymous(a)findme.com> wrote in message > news:5ECCD5BA-E0B0-411C-89B6-A4B7CBE2E5BD(a)microsoft.com... >> Hi, i'm running Windows XP SP2 with an external dvd/cd-rom on a P4 2.6 >> Ghz >> 448Mb RAM laptop. My internal cd-rom will only read data cd's and dvd's >> so I >> bought an external removable device. The external dvd/cd-rom loads >> software >> fine but my problem is when I use it to play games. Five to ten minutes >> into >> the game the computer completely shuts down and I have to press the power >> button to restart. I've read many of the threads similar to mine. I've >> checked event viewer and found 2 errors next to each other. The first one >> that occured is: source:disk >> event id:11 decrip: the drive detected a controller error >> on\Device\Harddisk O\D >> The second error is: source:atapi event id:9 discrip: did not resond >> within the timeout period. I've also checked sevices.msc but I don't want >> to >> mess with it. Could you please help? ty- bewildered >> -- >> mozer > >
From: C.Joseph Drayton on 2 Apr 2007 14:24 mozer wrote: > Hi, i'm running Windows XP SP2 with an external dvd/cd-rom on a P4 2.6 Ghz > 448Mb RAM laptop. My internal cd-rom will only read data cd's and dvd's so I > bought an external removable device. The external dvd/cd-rom loads software > fine but my problem is when I use it to play games. Five to ten minutes into > the game the computer completely shuts down and I have to press the power > button to restart. I've read many of the threads similar to mine. I've > checked event viewer and found 2 errors next to each other. The first one > that occured is: source:disk > event id:11 decrip: the drive detected a controller error > on\Device\Harddisk O\D > The second error is: source:atapi event id:9 discrip: did not resond > within the timeout period. I've also checked sevices.msc but I don't want to > mess with it. Could you please help? ty- bewildered Hi Mozer, I would guess that the external CD/DVD is a USB device. If that is the case, is your USB port 1.1 or 2.0. If the device is 2.0 and your port is 1.1 that maybe your problem. When I see a device timeout error, I normally assume that the requesting application is not getting the requested data fast enough. Games if they are graphical tend to want the data very fast. Note that the drive can actually work with some programs and not others because some programs allow Windows to determine the timeout period whereas programs like games because they need data fast will have its own data flow monitor and it may feel that the data is not coming in fast enough. Ciao . . . C.Joseph "When hope is lost . . . the spirit dies." -- Lao Tzu http://www.tlerma.com/
From: mozer on 2 Apr 2007 18:24
-- mozer "C.Joseph Drayton" wrote: > mozer wrote: > > Hi, i'm running Windows XP SP2 with an external dvd/cd-rom on a P4 2.6 Ghz > > 448Mb RAM laptop. My internal cd-rom will only read data cd's and dvd's so I > > bought an external removable device. The external dvd/cd-rom loads software > > fine but my problem is when I use it to play games. Five to ten minutes into > > the game the computer completely shuts down and I have to press the power > > button to restart. I've read many of the threads similar to mine. I've > > checked event viewer and found 2 errors next to each other. The first one > > that occured is: source:disk > > event id:11 decrip: the drive detected a controller error > > on\Device\Harddisk O\D > > The second error is: source:atapi event id:9 discrip: did not resond > > within the timeout period. I've also checked sevices.msc but I don't want to > > mess with it. Could you please help? ty- bewildered > > Hi Mozer, > > I would guess that the external CD/DVD is a USB device. > > If that is the case, is your USB port 1.1 or 2.0. If the device is > 2.0 and your port is 1.1 that maybe your problem. > > When I see a device timeout error, I normally assume that the > requesting application is not getting the requested data fast > enough. Games if they are graphical tend to want the data very fast. > > Note that the drive can actually work with some programs and not > others because some programs allow Windows to determine the timeout > period whereas programs like games because they need data fast will > have its own data flow monitor and it may feel that the data is not > coming in fast enough. > > > Ciao . . . C.Joseph > > "When hope is lost . . . the spirit dies." > -- Lao Tzu > > http://www.tlerma.com/ > |