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From: Ron Patterson on 13 Jan 2010 21:08
When I go to Start and click on "Help and Support" - nothing happens. How
can I activate this feature without reinstalling Windows XP?


From: John John - MVP on 13 Jan 2010 21:15
Ron Patterson wrote:
> When I go to Start and click on "Help and Support" - nothing happens. How
> can I activate this feature without reinstalling Windows XP?

Is the Help and Support service running? Enter SERVICES.MSC in the
Start menu Run box and verify the status of the service. This services
should be set to Automatic start.

John
From: Ron Patterson on 13 Jan 2010 22:00
Thanks John,
It says Started - Automatic - Local System - seems like it should work -
but still will not activate.
Absolutely nothing happens when I click on it. Not even a dialogue box
appears. Restart did not activate it. I rebooted - still nothing. Stone
dead.


"John John - MVP" <audetweld(a)nbnot.nb.ca> wrote in message
news:uBtQA%23LlKHA.2184(a)TK2MSFTNGP04.phx.gbl...
>
> Ron Patterson wrote:
>> When I go to Start and click on "Help and Support" - nothing happens.
>> How can I activate this feature without reinstalling Windows XP?
>
> Is the Help and Support service running? Enter SERVICES.MSC in the
> Start menu Run box and verify the status of the service. This services
> should be set to Automatic start.
>
> John



From: VanguardLH on 14 Jan 2010 01:28
Ron Patterson wrote:

> When I go to Start and click on "Help and Support" - nothing happens. How
> can I activate this feature without reinstalling Windows XP?

The path to the executable is not specified in the PATH environment
variable. The path to many executables are recorded in the registry. The
file is found there.

I know of the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths

I'd have to go Googling around or searching MS knowledgebase to see if other
keys specified additional registry-defined paths to executables. Under the
above registry key, I have 89 entries (i.e., path definitions to find
executable files). For you, what is the default data item's value under the
HELPCTR.EXE subkey? For my Windows XP Pro SP-3, the value is:

C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe

If you run that above command string (or whatever value is specified on your
host) at a command prompt (e.g., Start -> Run), does the "Help and Support"
application load and display?
From: Rick Merrill on 14 Jan 2010 12:03
Ron Patterson wrote:
> When I go to Start and click on "Help and Support" - nothing happens. How
> can I activate this feature without reinstalling Windows XP?
>
>

Use CrapCleaner (free) (CC) and select "repair" from the left hand
column - it may have a fix for you - there are so many things that a
virus could damage your system that it is hard to be sure which is your
problem or that CC can fix it.
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