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From: Heirloom on 30 Sep 2005 23:24
Thanks Bruce,
Yep, been there....done that. It just started doing this two days ago.
Nothing, to my knowledge, was changed on the machine. My mother uses it for
email only, never gets on the Net. All appropriate scans were
clean....spyware, malware, virus, etc.
Heirloom, old and frustrated

"Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message
news:umZeBYjxFHA.4032(a)TK2MSFTNGP15.phx.gbl...
> That particular error message seems to have many different fixes for
> different users. Just a shot in the dark here, but if you haven't tried it
> yet:
>
> Go to Tools>Accounts>Mail>Properties>Servers Tab. Under *Outgoing mail
> server*, check the box for My server requires authentication. Next, click
> the Settings button and insert your user name, {everything before the @ in
> your address} and enter the password.
>
> Hope it helps, but this error is a tough one.
> --
> Bruce Hagen
> MS-MVP - (IE/OE)
> ~IB-CA~
>
> "Heirloom" <roland58XX(a)XXcox.net> wrote in message
> news:OVDokRjxFHA.2960(a)tk2msftngp13.phx.gbl...
>> Follow up to PA Bear...........compacting the folders did not help. May
>> just have to build her a new cpu and purchase a fresh copy of XP,
>> rrrrrrrrrrrrr.
>> Heirloom, old and hate it when I
>> can't fix it
>>
>>
>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message
>> news:OpAgs$hxFHA.1856(a)TK2MSFTNGP12.phx.gbl...
>>> Thanks PA Bear (I've been a fan of yours for years, you have my sincere
>>> thanks and gratitude for all you do and have done)
>>> I have set up a new Identity, switched to it from the main Identity and
>>> got the same results. I have also tried the <sfc /scannow> from a
>>> command prompt. The error message is not unlike the following:
>>> Error: The connection to the server has failed. Account: 'youraccount',
>>> Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
>>> Socket Error: 10060, Error Number: 0x800CCC0E
>>> Inbox and all other folders are emptied daily....to include the Deleted
>>> items. Email scanning is and has been disabled.
>>> I will go over and compact the folders manually, although, I believe
>>> that has already been done. I'll post back with the results.
>>> The only thing I can find, that I haven't tried, is to format and
>>> reinstall.....really don't want to do that, at least, not yet.
>>> Heirloom, old and off to compact
>>>
>>>
>>> "PA Bear" <PABearMVP(a)gmail.com> wrote in message
>>> news:%23WHUHWhxFHA.3812(a)TK2MSFTNGP09.phx.gbl...
>>>> How to troubleshoot error messages that you receive when try to send
>>>> and receive e-mail in Outlook and in Outlook Express:
>>>> http://support.microsoft.com/?kbid=813514
>>>>
>>>> Post the complete error message.
>>>>
>>>> The current Identity (not account) may be damaged, especially if its
>>>> the default Main Identity. Try one or more of the mail accounts in a
>>>> new Named Identity (File>Identities>Add new identity). Assuming all is
>>>> well, import messages from the old Identity before deleting it
>>>> (File>Identities>Manage Identities).
>>>>
>>>> To avoid such corruption in future:
>>>>
>>>> - Don't use Inbox or Sent Items to archive messages. Move them to
>>>> local folders created for this purpose.
>>>>
>>>> - Empty Deleted Items folder daily.
>>>>
>>>> - Disable Background Compacting [N/A in SP2] and frequently perform a
>>>> manual compact of all OE folders while "working offline". More at
>>>> http://insideoe.tomsterdam.com/files/maintain.htm.
>>>>
>>>> - Do not attempt to close OE via Task Manager or shutdown your machine
>>>> if Automatic Compacting is taking place (WinXP SP2 only).
>>>>
>>>> - Your anti-virus application's email scanning feature can also cause
>>>> such corruption. Disable it. It provides no additional protection.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE/OE, Security, Shell/User)
>>>>
>>>> Heirloom wrote:
>>>>> Hope this is the correct NG, if not, point me in the right
>>>>> direction......
>>>>>
>>>>> Mom's computer, Intel Celeron 1GHz, 256M Ram, 80GHD, XP SP2, all
>>>>> updates
>>>>> current, using Outlook Express. Have Zone Alarm free, Adaware, Spybot
>>>>> S&D,
>>>>> eTrust EZ AV (latest version of all, with updates).
>>>>>
>>>>> Problem: can receive email but, cannot send. Server times out, get
>>>>> error
>>>>> message to that effect and socket error 10060 and 0x800CCC0E. Have
>>>>> looked
>>>>> through all the remedies found in Google. Have reset the account and
>>>>> properties. Have disabled ZA, AV and Windows firewall. Have put OE
>>>>> as an
>>>>> exception on the firewall list. Have established a new account,
>>>>> confirmed
>>>>> password. Have tried System Restore to three different dates up to a
>>>>> week
>>>>> ago when I know her email was working.....all to no avail.
>>>>>
>>>>> She can connect on the dialup with no problem, surf to any site, OE
>>>>> will
>>>>> receive email....just can't send. Tried to "ping" myself and it times
>>>>> out,
>>>>> but, can ping any other place. When sending email, I can see it
>>>>> connect to
>>>>> the server and then is immediately dropped and the error message
>>>>> appears
>>>>> shortly after. Have also adjusted the server time out setting from
>>>>> the
>>>>> current 1 minute to as high as three, no help. POP3 and SMTP settings
>>>>> are
>>>>> correct, all passwords have been reset and port 25 is not being
>>>>> blocked by
>>>>> the ISP. Server does not require authentication, but, I tried that
>>>>> anyway.
>>>>> Oh yeah, it is not behind a router.
>>>>> Heirloom, old and think
>>>>> that
>>>>> covers it
>>>>
>>>
>>>
>>
>>
>


From: Bruce Hagen on 30 Sep 2005 23:33
I assume you have checked all settings in Tools | Accounts | Mail |
Properties | All Tabs.

The only other possibility I can come up with (I had to do this once) is to
remove the account, and then add it back. Why that fixes things sometimes, I
don't know. But what the heck.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

"Heirloom" <roland58XX(a)XXcox.net> wrote in message
news:OipAiejxFHA.1168(a)TK2MSFTNGP15.phx.gbl...
> Thanks Bruce,
> Yep, been there....done that. It just started doing this two days ago.
> Nothing, to my knowledge, was changed on the machine. My mother uses it
> for email only, never gets on the Net. All appropriate scans were
> clean....spyware, malware, virus, etc.
> Heirloom, old and frustrated
>
> "Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message
> news:umZeBYjxFHA.4032(a)TK2MSFTNGP15.phx.gbl...
>> That particular error message seems to have many different fixes for
>> different users. Just a shot in the dark here, but if you haven't tried
>> it yet:
>>
>> Go to Tools>Accounts>Mail>Properties>Servers Tab. Under *Outgoing mail
>> server*, check the box for My server requires authentication. Next, click
>> the Settings button and insert your user name, {everything before the @
>> in your address} and enter the password.
>>
>> Hope it helps, but this error is a tough one.
>> --
>> Bruce Hagen
>> MS-MVP - (IE/OE)
>> ~IB-CA~
>>
>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message
>> news:OVDokRjxFHA.2960(a)tk2msftngp13.phx.gbl...
>>> Follow up to PA Bear...........compacting the folders did not help.
>>> May just have to build her a new cpu and purchase a fresh copy of XP,
>>> rrrrrrrrrrrrr.
>>> Heirloom, old and hate it when I
>>> can't fix it
>>>
>>>
>>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message
>>> news:OpAgs$hxFHA.1856(a)TK2MSFTNGP12.phx.gbl...
>>>> Thanks PA Bear (I've been a fan of yours for years, you have my sincere
>>>> thanks and gratitude for all you do and have done)
>>>> I have set up a new Identity, switched to it from the main Identity and
>>>> got the same results. I have also tried the <sfc /scannow> from a
>>>> command prompt. The error message is not unlike the following:
>>>> Error: The connection to the server has failed. Account: 'youraccount',
>>>> Server: 'www.yourdomain.com', Protocol: SMTP, Port: 25, Secure(SSL):
>>>> No, Socket Error: 10060, Error Number: 0x800CCC0E
>>>> Inbox and all other folders are emptied daily....to include the Deleted
>>>> items. Email scanning is and has been disabled.
>>>> I will go over and compact the folders manually, although, I believe
>>>> that has already been done. I'll post back with the results.
>>>> The only thing I can find, that I haven't tried, is to format and
>>>> reinstall.....really don't want to do that, at least, not yet.
>>>> Heirloom, old and off to compact
>>>>
>>>>
>>>> "PA Bear" <PABearMVP(a)gmail.com> wrote in message
>>>> news:%23WHUHWhxFHA.3812(a)TK2MSFTNGP09.phx.gbl...
>>>>> How to troubleshoot error messages that you receive when try to send
>>>>> and receive e-mail in Outlook and in Outlook Express:
>>>>> http://support.microsoft.com/?kbid=813514
>>>>>
>>>>> Post the complete error message.
>>>>>
>>>>> The current Identity (not account) may be damaged, especially if its
>>>>> the default Main Identity. Try one or more of the mail accounts in a
>>>>> new Named Identity (File>Identities>Add new identity). Assuming all
>>>>> is well, import messages from the old Identity before deleting it
>>>>> (File>Identities>Manage Identities).
>>>>>
>>>>> To avoid such corruption in future:
>>>>>
>>>>> - Don't use Inbox or Sent Items to archive messages. Move them to
>>>>> local folders created for this purpose.
>>>>>
>>>>> - Empty Deleted Items folder daily.
>>>>>
>>>>> - Disable Background Compacting [N/A in SP2] and frequently perform a
>>>>> manual compact of all OE folders while "working offline". More at
>>>>> http://insideoe.tomsterdam.com/files/maintain.htm.
>>>>>
>>>>> - Do not attempt to close OE via Task Manager or shutdown your machine
>>>>> if Automatic Compacting is taking place (WinXP SP2 only).
>>>>>
>>>>> - Your anti-virus application's email scanning feature can also cause
>>>>> such corruption. Disable it. It provides no additional protection.
>>>>> --
>>>>> ~Robear Dyer (PA Bear)
>>>>> MS MVP-Windows (IE/OE, Security, Shell/User)
>>>>>
>>>>> Heirloom wrote:
>>>>>> Hope this is the correct NG, if not, point me in the right
>>>>>> direction......
>>>>>>
>>>>>> Mom's computer, Intel Celeron 1GHz, 256M Ram, 80GHD, XP SP2, all
>>>>>> updates
>>>>>> current, using Outlook Express. Have Zone Alarm free, Adaware,
>>>>>> Spybot S&D,
>>>>>> eTrust EZ AV (latest version of all, with updates).
>>>>>>
>>>>>> Problem: can receive email but, cannot send. Server times out, get
>>>>>> error
>>>>>> message to that effect and socket error 10060 and 0x800CCC0E. Have
>>>>>> looked
>>>>>> through all the remedies found in Google. Have reset the account and
>>>>>> properties. Have disabled ZA, AV and Windows firewall. Have put OE
>>>>>> as an
>>>>>> exception on the firewall list. Have established a new account,
>>>>>> confirmed
>>>>>> password. Have tried System Restore to three different dates up to a
>>>>>> week
>>>>>> ago when I know her email was working.....all to no avail.
>>>>>>
>>>>>> She can connect on the dialup with no problem, surf to any site, OE
>>>>>> will
>>>>>> receive email....just can't send. Tried to "ping" myself and it
>>>>>> times out,
>>>>>> but, can ping any other place. When sending email, I can see it
>>>>>> connect to
>>>>>> the server and then is immediately dropped and the error message
>>>>>> appears
>>>>>> shortly after. Have also adjusted the server time out setting from
>>>>>> the
>>>>>> current 1 minute to as high as three, no help. POP3 and SMTP
>>>>>> settings are
>>>>>> correct, all passwords have been reset and port 25 is not being
>>>>>> blocked by
>>>>>> the ISP. Server does not require authentication, but, I tried that
>>>>>> anyway.
>>>>>> Oh yeah, it is not behind a router.
>>>>>> Heirloom, old and think
>>>>>> that
>>>>>> covers it
>>>>>
>>>>
>>>>
>>>
>>>
>>
>
>

From: N. Miller on 1 Oct 2005 05:56
On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote:

> I have set up a new Identity, switched to it from the main Identity
> and got the same results. I have also tried the <sfc /scannow> from
> a command prompt.

> The error message is not unlike the following:

> Error: The connection to the server has failed.
> Account: 'youraccount',
> Server: 'www.yourdomain.com',
> Protocol: SMTP,
> Port: 25,
> Secure(SSL): No,
> Socket Error: 10060,
> Error Number: 0x800CCC0E

> Inbox and all other folders are emptied daily....to include the Deleted
> items. Email scanning is and has been disabled.

I would check your server name againg; "www.yourdomain.com" is an unusual
name for an SMTP server. Some variation of "mail.example.com", or
"smtp.example.com" is more common.

Some that I use include:

smtpauth.sbcglobal.net
smtp.pacbell.yahoo.com
smtp.mail.yahoo.co.jp
mail.gmx.net
mail.pacbell.net

Also, hiding the actual mail server name is pointless. If the ISP is known,
then the mail server name can be discovered. OTOH, it is often helpful in
troubleshooting to know the actual server name in the error message. Leave
the account name obfuscated, but not the server name.

--
Norman
~Win dain a lotica, En vai tu ri, Si lo ta
~Fin dein a loluca, En dragu a sei lain
~Vi fa-ru les shutai am, En riga-lint
From: Heirloom on 1 Oct 2005 10:21
Norman and Bruce,
I did that out of convenience, a cut and paste operation. The SMTP entry
is actually: smtp.central.cox.net. Sorry about the misleading entries,
but, those were all verified, removed and re-entered to no avail. I have
removed the account and set it up again.....may try that again today.
Is it beyon the realm of possibility that the modem could be at fault? I
don't see how, since it will connect, surf, dl'd email, obtain updates, etc.
The only thing failing is the Send Mail To People. I will be sure to post
the resolution.....if I ever come up with one. Thanks again to everyone
who has contributed suggestions.
Heirloom, old and out of ideas

"N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message
news:k53qd8525gvh$.dlg(a)discussions.microsoft.com...
> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote:
>
>> I have set up a new Identity, switched to it from the main Identity
>> and got the same results. I have also tried the <sfc /scannow> from
>> a command prompt.
>
>> The error message is not unlike the following:
>
>> Error: The connection to the server has failed.
>> Account: 'youraccount',
>> Server: 'www.yourdomain.com',
>> Protocol: SMTP,
>> Port: 25,
>> Secure(SSL): No,
>> Socket Error: 10060,
>> Error Number: 0x800CCC0E
>
>> Inbox and all other folders are emptied daily....to include the Deleted
>> items. Email scanning is and has been disabled.
>
> I would check your server name againg; "www.yourdomain.com" is an unusual
> name for an SMTP server. Some variation of "mail.example.com", or
> "smtp.example.com" is more common.
>
> Some that I use include:
>
> smtpauth.sbcglobal.net
> smtp.pacbell.yahoo.com
> smtp.mail.yahoo.co.jp
> mail.gmx.net
> mail.pacbell.net
>
> Also, hiding the actual mail server name is pointless. If the ISP is
> known,
> then the mail server name can be discovered. OTOH, it is often helpful in
> troubleshooting to know the actual server name in the error message. Leave
> the account name obfuscated, but not the server name.
>
> --
> Norman
> ~Win dain a lotica, En vai tu ri, Si lo ta
> ~Fin dein a loluca, En dragu a sei lain
> ~Vi fa-ru les shutai am, En riga-lint


From: Bruce Hagen on 1 Oct 2005 10:40
If you haven't done it yet, unplug the power to the modem, wait about 30
seconds and plug it back in. It will take a minute or two to reset.
--
Bruce Hagen
MS-MVP - (IE/OE)
~IB-CA~

"Heirloom" <roland58XX(a)XXcox.net> wrote in message
news:%23RKvYNpxFHA.2924(a)TK2MSFTNGP15.phx.gbl...
> Norman and Bruce,
> I did that out of convenience, a cut and paste operation. The SMTP entry
> is actually: smtp.central.cox.net. Sorry about the misleading entries,
> but, those were all verified, removed and re-entered to no avail. I have
> removed the account and set it up again.....may try that again today.
> Is it beyon the realm of possibility that the modem could be at fault? I
> don't see how, since it will connect, surf, dl'd email, obtain updates,
> etc. The only thing failing is the Send Mail To People. I will be sure
> to post the resolution.....if I ever come up with one. Thanks again to
> everyone who has contributed suggestions.
> Heirloom, old and out of ideas
>
> "N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message
> news:k53qd8525gvh$.dlg(a)discussions.microsoft.com...
>> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote:
>>
>>> I have set up a new Identity, switched to it from the main Identity
>>> and got the same results. I have also tried the <sfc /scannow> from
>>> a command prompt.
>>
>>> The error message is not unlike the following:
>>
>>> Error: The connection to the server has failed.
>>> Account: 'youraccount',
>>> Server: 'www.yourdomain.com',
>>> Protocol: SMTP,
>>> Port: 25,
>>> Secure(SSL): No,
>>> Socket Error: 10060,
>>> Error Number: 0x800CCC0E
>>
>>> Inbox and all other folders are emptied daily....to include the Deleted
>>> items. Email scanning is and has been disabled.
>>
>> I would check your server name againg; "www.yourdomain.com" is an unusual
>> name for an SMTP server. Some variation of "mail.example.com", or
>> "smtp.example.com" is more common.
>>
>> Some that I use include:
>>
>> smtpauth.sbcglobal.net
>> smtp.pacbell.yahoo.com
>> smtp.mail.yahoo.co.jp
>> mail.gmx.net
>> mail.pacbell.net
>>
>> Also, hiding the actual mail server name is pointless. If the ISP is
>> known,
>> then the mail server name can be discovered. OTOH, it is often helpful in
>> troubleshooting to know the actual server name in the error message.
>> Leave
>> the account name obfuscated, but not the server name.
>>
>> --
>> Norman
>> ~Win dain a lotica, En vai tu ri, Si lo ta
>> ~Fin dein a loluca, En dragu a sei lain
>> ~Vi fa-ru les shutai am, En riga-lint
>
>

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