socket error 10060, 0x800CCC0E
in [Outlook Express]
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From: Bruce Hagen on 1 Oct 2005 21:04 I'm kind of surprised. In most cases, I wouldn't be, but I use Cox in CA (west) and whenever I call Tech Support out here, they are unbelievably polite, smart, and not fast to say the problem isn't with them like most places you deal with. What a difference a few time zones make. Glad you beat them at their own game though. -- Bruce Hagen MS-MVP - (IE/OE) ~IB-CA~ "Heirloom" <roland58XX(a)XXcox.net> wrote in message news:%237wy%239rxFHA.3188(a)TK2MSFTNGP14.phx.gbl... > Okay gang, thanks to all for the ideas and suggestions. I did get the > problem remedied.....finally, after three days of fighting. > This morning, I had a friend, with a similar cpu, set up my mother's > account on his machine. He, too, was unable to send email and got the > identical socket error. I set up his acccount on my mother's machine and > everything worked fine. (any lights going off yet??) > I called my ISP and told them they had a server problem.....probably > blocking my port 25 (SMTP). Once again, I got the same B.S. about my > firewall, AV, OE, etc. etc., so I asked for a supv. He got on the > defensive and repeated what the techs had told me. Long story short, I > changed my smtp server to "east" instead of "central" and everything > started working fine. I then got hold of the RDA (Remote Dial Access) > engineering dept. (took a while to dig that number up). I finally proved > to them that they have a bad server and that it was, in fact, dropping my > requests from port 25. > Like my ol' Dad always used to tell me, "Son, don't talk to the > puppets.....talk to the guy that is pulling the strings." > Heirloom, old and elated > > > "Charlie Tame" <charlie(a)tames.net> wrote in message > news:uedOpJqxFHA.3860(a)TK2MSFTNGP09.phx.gbl... >> Okay, if I am in the right thread (One of those days) I think you can >> reply to email but not create new right? >> >> If this is the case try typing my email address into the "To" field ( >> charlie @ tames.net ) with no spaces and see if that will send.I left out >> the spaces to avoid making a link out of it. >> >> If that goes okay then try charlie(a)tames.net and see if that works. >> >> >> If both of these work it seems to me that the problem may be corruption >> in your address book so that the name is appearing right to you but the >> address book is actually sending a bunch of grabage to the SMTP server, >> which naturally is reluctant to send it. >> >> Just my 2c and I hope I remembered the problem from last night - like I >> said it is being one of those days :) >> >> Charlie >> >> "Heirloom" <roland58XX(a)XXcox.net> wrote in message >> news:%23RKvYNpxFHA.2924(a)TK2MSFTNGP15.phx.gbl... >>> Norman and Bruce, >>> I did that out of convenience, a cut and paste operation. The SMTP >>> entry is actually: smtp.central.cox.net. Sorry about the misleading >>> entries, but, those were all verified, removed and re-entered to no >>> avail. I have removed the account and set it up again.....may try that >>> again today. >>> Is it beyon the realm of possibility that the modem could be at fault? I >>> don't see how, since it will connect, surf, dl'd email, obtain updates, >>> etc. The only thing failing is the Send Mail To People. I will be sure >>> to post the resolution.....if I ever come up with one. Thanks again to >>> everyone who has contributed suggestions. >>> Heirloom, old and out of ideas >>> >>> "N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message >>> news:k53qd8525gvh$.dlg(a)discussions.microsoft.com... >>>> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote: >>>> >>>>> I have set up a new Identity, switched to it from the main Identity >>>>> and got the same results. I have also tried the <sfc /scannow> from >>>>> a command prompt. >>>> >>>>> The error message is not unlike the following: >>>> >>>>> Error: The connection to the server has failed. >>>>> Account: 'youraccount', >>>>> Server: 'www.yourdomain.com', >>>>> Protocol: SMTP, >>>>> Port: 25, >>>>> Secure(SSL): No, >>>>> Socket Error: 10060, >>>>> Error Number: 0x800CCC0E >>>> >>>>> Inbox and all other folders are emptied daily....to include the >>>>> Deleted >>>>> items. Email scanning is and has been disabled. >>>> >>>> I would check your server name againg; "www.yourdomain.com" is an >>>> unusual >>>> name for an SMTP server. Some variation of "mail.example.com", or >>>> "smtp.example.com" is more common. >>>> >>>> Some that I use include: >>>> >>>> smtpauth.sbcglobal.net >>>> smtp.pacbell.yahoo.com >>>> smtp.mail.yahoo.co.jp >>>> mail.gmx.net >>>> mail.pacbell.net >>>> >>>> Also, hiding the actual mail server name is pointless. If the ISP is >>>> known, >>>> then the mail server name can be discovered. OTOH, it is often helpful >>>> in >>>> troubleshooting to know the actual server name in the error message. >>>> Leave >>>> the account name obfuscated, but not the server name. >>>> >>>> -- >>>> Norman >>>> ~Win dain a lotica, En vai tu ri, Si lo ta >>>> ~Fin dein a loluca, En dragu a sei lain >>>> ~Vi fa-ru les shutai am, En riga-lint >>> >>> >> >> > >
From: Heirloom on 1 Oct 2005 22:22 Welcome back PA Bear!! Hope you had a good trip... Bruce......don't get me wrong, I am quite satisfied with Cox Internet.....wouldn't have anything else, given a choice. Their service is superb and this is the first time I have run into any sort of problem. In this case, I just had great difficulty convincing them that this was not an OE problem. Granted, most of what they see probably is.....and I was almost convinced I had a problem myself. However, the more I tried to fix it, the more it pointed to a problem at their end. All the techs were polite, probably smart (er than me).....I just had a time trying to find one that would investigate their end and that didn't happend until I provided undeniable proof. No matter, 'tis done and resolved, Mom is happy....that's all that matters. Thanks again to all. Heirloom, old and still thinks mom's are good "Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message news:eqpsC1uxFHA.2076(a)TK2MSFTNGP14.phx.gbl... > I'm kind of surprised. In most cases, I wouldn't be, but I use Cox in CA > (west) and whenever I call Tech Support out here, they are unbelievably > polite, smart, and not fast to say the problem isn't with them like most > places you deal with. What a difference a few time zones make. > > Glad you beat them at their own game though. > -- > Bruce Hagen > MS-MVP - (IE/OE) > ~IB-CA~ > > "Heirloom" <roland58XX(a)XXcox.net> wrote in message > news:%237wy%239rxFHA.3188(a)TK2MSFTNGP14.phx.gbl... >> Okay gang, thanks to all for the ideas and suggestions. I did get the >> problem remedied.....finally, after three days of fighting. >> This morning, I had a friend, with a similar cpu, set up my mother's >> account on his machine. He, too, was unable to send email and got the >> identical socket error. I set up his acccount on my mother's machine >> and everything worked fine. (any lights going off yet??) >> I called my ISP and told them they had a server problem.....probably >> blocking my port 25 (SMTP). Once again, I got the same B.S. about my >> firewall, AV, OE, etc. etc., so I asked for a supv. He got on the >> defensive and repeated what the techs had told me. Long story short, I >> changed my smtp server to "east" instead of "central" and everything >> started working fine. I then got hold of the RDA (Remote Dial Access) >> engineering dept. (took a while to dig that number up). I finally proved >> to them that they have a bad server and that it was, in fact, dropping my >> requests from port 25. >> Like my ol' Dad always used to tell me, "Son, don't talk to the >> puppets.....talk to the guy that is pulling the strings." >> Heirloom, old and elated >> >> >> "Charlie Tame" <charlie(a)tames.net> wrote in message >> news:uedOpJqxFHA.3860(a)TK2MSFTNGP09.phx.gbl... >>> Okay, if I am in the right thread (One of those days) I think you can >>> reply to email but not create new right? >>> >>> If this is the case try typing my email address into the "To" field ( >>> charlie @ tames.net ) with no spaces and see if that will send.I left >>> out the spaces to avoid making a link out of it. >>> >>> If that goes okay then try charlie(a)tames.net and see if that works. >>> >>> >>> If both of these work it seems to me that the problem may be corruption >>> in your address book so that the name is appearing right to you but the >>> address book is actually sending a bunch of grabage to the SMTP server, >>> which naturally is reluctant to send it. >>> >>> Just my 2c and I hope I remembered the problem from last night - like I >>> said it is being one of those days :) >>> >>> Charlie >>> >>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message >>> news:%23RKvYNpxFHA.2924(a)TK2MSFTNGP15.phx.gbl... >>>> Norman and Bruce, >>>> I did that out of convenience, a cut and paste operation. The SMTP >>>> entry is actually: smtp.central.cox.net. Sorry about the misleading >>>> entries, but, those were all verified, removed and re-entered to no >>>> avail. I have removed the account and set it up again.....may try >>>> that again today. >>>> Is it beyon the realm of possibility that the modem could be at fault? >>>> I don't see how, since it will connect, surf, dl'd email, obtain >>>> updates, etc. The only thing failing is the Send Mail To People. I >>>> will be sure to post the resolution.....if I ever come up with one. >>>> Thanks again to everyone who has contributed suggestions. >>>> Heirloom, old and out of ideas >>>> >>>> "N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message >>>> news:k53qd8525gvh$.dlg(a)discussions.microsoft.com... >>>>> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote: >>>>> >>>>>> I have set up a new Identity, switched to it from the main Identity >>>>>> and got the same results. I have also tried the <sfc /scannow> from >>>>>> a command prompt. >>>>> >>>>>> The error message is not unlike the following: >>>>> >>>>>> Error: The connection to the server has failed. >>>>>> Account: 'youraccount', >>>>>> Server: 'www.yourdomain.com', >>>>>> Protocol: SMTP, >>>>>> Port: 25, >>>>>> Secure(SSL): No, >>>>>> Socket Error: 10060, >>>>>> Error Number: 0x800CCC0E >>>>> >>>>>> Inbox and all other folders are emptied daily....to include the >>>>>> Deleted >>>>>> items. Email scanning is and has been disabled. >>>>> >>>>> I would check your server name againg; "www.yourdomain.com" is an >>>>> unusual >>>>> name for an SMTP server. Some variation of "mail.example.com", or >>>>> "smtp.example.com" is more common. >>>>> >>>>> Some that I use include: >>>>> >>>>> smtpauth.sbcglobal.net >>>>> smtp.pacbell.yahoo.com >>>>> smtp.mail.yahoo.co.jp >>>>> mail.gmx.net >>>>> mail.pacbell.net >>>>> >>>>> Also, hiding the actual mail server name is pointless. If the ISP is >>>>> known, >>>>> then the mail server name can be discovered. OTOH, it is often helpful >>>>> in >>>>> troubleshooting to know the actual server name in the error message. >>>>> Leave >>>>> the account name obfuscated, but not the server name. >>>>> >>>>> -- >>>>> Norman >>>>> ~Win dain a lotica, En vai tu ri, Si lo ta >>>>> ~Fin dein a loluca, En dragu a sei lain >>>>> ~Vi fa-ru les shutai am, En riga-lint >>>> >>>> >>> >>> >> >> >
From: Charlie Tame on 1 Oct 2005 22:28 I think one has to allow for the fact that most users call them thinking it is their own fault (the users') and quite often it probably is, so they tend to make that assumption when the phone rings :) Charlie "Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message news:eqpsC1uxFHA.2076(a)TK2MSFTNGP14.phx.gbl... > I'm kind of surprised. In most cases, I wouldn't be, but I use Cox in CA > (west) and whenever I call Tech Support out here, they are unbelievably > polite, smart, and not fast to say the problem isn't with them like most > places you deal with. What a difference a few time zones make. > > Glad you beat them at their own game though. > -- > Bruce Hagen > MS-MVP - (IE/OE) > ~IB-CA~ > > "Heirloom" <roland58XX(a)XXcox.net> wrote in message > news:%237wy%239rxFHA.3188(a)TK2MSFTNGP14.phx.gbl... >> Okay gang, thanks to all for the ideas and suggestions. I did get the >> problem remedied.....finally, after three days of fighting. >> This morning, I had a friend, with a similar cpu, set up my mother's >> account on his machine. He, too, was unable to send email and got the >> identical socket error. I set up his acccount on my mother's machine >> and everything worked fine. (any lights going off yet??) >> I called my ISP and told them they had a server problem.....probably >> blocking my port 25 (SMTP). Once again, I got the same B.S. about my >> firewall, AV, OE, etc. etc., so I asked for a supv. He got on the >> defensive and repeated what the techs had told me. Long story short, I >> changed my smtp server to "east" instead of "central" and everything >> started working fine. I then got hold of the RDA (Remote Dial Access) >> engineering dept. (took a while to dig that number up). I finally proved >> to them that they have a bad server and that it was, in fact, dropping my >> requests from port 25. >> Like my ol' Dad always used to tell me, "Son, don't talk to the >> puppets.....talk to the guy that is pulling the strings." >> Heirloom, old and elated >> >> >> "Charlie Tame" <charlie(a)tames.net> wrote in message >> news:uedOpJqxFHA.3860(a)TK2MSFTNGP09.phx.gbl... >>> Okay, if I am in the right thread (One of those days) I think you can >>> reply to email but not create new right? >>> >>> If this is the case try typing my email address into the "To" field ( >>> charlie @ tames.net ) with no spaces and see if that will send.I left >>> out the spaces to avoid making a link out of it. >>> >>> If that goes okay then try charlie(a)tames.net and see if that works. >>> >>> >>> If both of these work it seems to me that the problem may be corruption >>> in your address book so that the name is appearing right to you but the >>> address book is actually sending a bunch of grabage to the SMTP server, >>> which naturally is reluctant to send it. >>> >>> Just my 2c and I hope I remembered the problem from last night - like I >>> said it is being one of those days :) >>> >>> Charlie >>> >>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message >>> news:%23RKvYNpxFHA.2924(a)TK2MSFTNGP15.phx.gbl... >>>> Norman and Bruce, >>>> I did that out of convenience, a cut and paste operation. The SMTP >>>> entry is actually: smtp.central.cox.net. Sorry about the misleading >>>> entries, but, those were all verified, removed and re-entered to no >>>> avail. I have removed the account and set it up again.....may try >>>> that again today. >>>> Is it beyon the realm of possibility that the modem could be at fault? >>>> I don't see how, since it will connect, surf, dl'd email, obtain >>>> updates, etc. The only thing failing is the Send Mail To People. I >>>> will be sure to post the resolution.....if I ever come up with one. >>>> Thanks again to everyone who has contributed suggestions. >>>> Heirloom, old and out of ideas >>>> >>>> "N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message >>>> news:k53qd8525gvh$.dlg(a)discussions.microsoft.com... >>>>> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote: >>>>> >>>>>> I have set up a new Identity, switched to it from the main Identity >>>>>> and got the same results. I have also tried the <sfc /scannow> from >>>>>> a command prompt. >>>>> >>>>>> The error message is not unlike the following: >>>>> >>>>>> Error: The connection to the server has failed. >>>>>> Account: 'youraccount', >>>>>> Server: 'www.yourdomain.com', >>>>>> Protocol: SMTP, >>>>>> Port: 25, >>>>>> Secure(SSL): No, >>>>>> Socket Error: 10060, >>>>>> Error Number: 0x800CCC0E >>>>> >>>>>> Inbox and all other folders are emptied daily....to include the >>>>>> Deleted >>>>>> items. Email scanning is and has been disabled. >>>>> >>>>> I would check your server name againg; "www.yourdomain.com" is an >>>>> unusual >>>>> name for an SMTP server. Some variation of "mail.example.com", or >>>>> "smtp.example.com" is more common. >>>>> >>>>> Some that I use include: >>>>> >>>>> smtpauth.sbcglobal.net >>>>> smtp.pacbell.yahoo.com >>>>> smtp.mail.yahoo.co.jp >>>>> mail.gmx.net >>>>> mail.pacbell.net >>>>> >>>>> Also, hiding the actual mail server name is pointless. If the ISP is >>>>> known, >>>>> then the mail server name can be discovered. OTOH, it is often helpful >>>>> in >>>>> troubleshooting to know the actual server name in the error message. >>>>> Leave >>>>> the account name obfuscated, but not the server name. >>>>> >>>>> -- >>>>> Norman >>>>> ~Win dain a lotica, En vai tu ri, Si lo ta >>>>> ~Fin dein a loluca, En dragu a sei lain >>>>> ~Vi fa-ru les shutai am, En riga-lint >>>> >>>> >>> >>> >> >> >
From: Heirloom on 1 Oct 2005 22:40 Valid assumption.....I did. Heirloom, old and still learning "Charlie Tame" <charlie(a)tames.net> wrote in message news:%23wWX8jvxFHA.2656(a)TK2MSFTNGP10.phx.gbl... >I think one has to allow for the fact that most users call them thinking it >is their own fault (the users') and quite often it probably is, so they >tend to make that assumption when the phone rings :) > > Charlie > > "Bruce Hagen" <Nospam(a)mymail.invalid> wrote in message > news:eqpsC1uxFHA.2076(a)TK2MSFTNGP14.phx.gbl... >> I'm kind of surprised. In most cases, I wouldn't be, but I use Cox in CA >> (west) and whenever I call Tech Support out here, they are unbelievably >> polite, smart, and not fast to say the problem isn't with them like most >> places you deal with. What a difference a few time zones make. >> >> Glad you beat them at their own game though. >> -- >> Bruce Hagen >> MS-MVP - (IE/OE) >> ~IB-CA~ >> >> "Heirloom" <roland58XX(a)XXcox.net> wrote in message >> news:%237wy%239rxFHA.3188(a)TK2MSFTNGP14.phx.gbl... >>> Okay gang, thanks to all for the ideas and suggestions. I did get the >>> problem remedied.....finally, after three days of fighting. >>> This morning, I had a friend, with a similar cpu, set up my mother's >>> account on his machine. He, too, was unable to send email and got the >>> identical socket error. I set up his acccount on my mother's machine >>> and everything worked fine. (any lights going off yet??) >>> I called my ISP and told them they had a server problem.....probably >>> blocking my port 25 (SMTP). Once again, I got the same B.S. about my >>> firewall, AV, OE, etc. etc., so I asked for a supv. He got on the >>> defensive and repeated what the techs had told me. Long story short, I >>> changed my smtp server to "east" instead of "central" and everything >>> started working fine. I then got hold of the RDA (Remote Dial Access) >>> engineering dept. (took a while to dig that number up). I finally >>> proved to them that they have a bad server and that it was, in fact, >>> dropping my requests from port 25. >>> Like my ol' Dad always used to tell me, "Son, don't talk to the >>> puppets.....talk to the guy that is pulling the strings." >>> Heirloom, old and elated >>> >>> >>> "Charlie Tame" <charlie(a)tames.net> wrote in message >>> news:uedOpJqxFHA.3860(a)TK2MSFTNGP09.phx.gbl... >>>> Okay, if I am in the right thread (One of those days) I think you can >>>> reply to email but not create new right? >>>> >>>> If this is the case try typing my email address into the "To" field ( >>>> charlie @ tames.net ) with no spaces and see if that will send.I left >>>> out the spaces to avoid making a link out of it. >>>> >>>> If that goes okay then try charlie(a)tames.net and see if that works. >>>> >>>> >>>> If both of these work it seems to me that the problem may be corruption >>>> in your address book so that the name is appearing right to you but the >>>> address book is actually sending a bunch of grabage to the SMTP server, >>>> which naturally is reluctant to send it. >>>> >>>> Just my 2c and I hope I remembered the problem from last night - like I >>>> said it is being one of those days :) >>>> >>>> Charlie >>>> >>>> "Heirloom" <roland58XX(a)XXcox.net> wrote in message >>>> news:%23RKvYNpxFHA.2924(a)TK2MSFTNGP15.phx.gbl... >>>>> Norman and Bruce, >>>>> I did that out of convenience, a cut and paste operation. The SMTP >>>>> entry is actually: smtp.central.cox.net. Sorry about the misleading >>>>> entries, but, those were all verified, removed and re-entered to no >>>>> avail. I have removed the account and set it up again.....may try >>>>> that again today. >>>>> Is it beyon the realm of possibility that the modem could be at fault? >>>>> I don't see how, since it will connect, surf, dl'd email, obtain >>>>> updates, etc. The only thing failing is the Send Mail To People. I >>>>> will be sure to post the resolution.....if I ever come up with one. >>>>> Thanks again to everyone who has contributed suggestions. >>>>> Heirloom, old and out of ideas >>>>> >>>>> "N. Miller" <anonymous(a)discussions.microsoft.com> wrote in message >>>>> news:k53qd8525gvh$.dlg(a)discussions.microsoft.com... >>>>>> On Fri, 30 Sep 2005 19:34:50 -0500, Heirloom wrote: >>>>>> >>>>>>> I have set up a new Identity, switched to it from the main Identity >>>>>>> and got the same results. I have also tried the <sfc /scannow> from >>>>>>> a command prompt. >>>>>> >>>>>>> The error message is not unlike the following: >>>>>> >>>>>>> Error: The connection to the server has failed. >>>>>>> Account: 'youraccount', >>>>>>> Server: 'www.yourdomain.com', >>>>>>> Protocol: SMTP, >>>>>>> Port: 25, >>>>>>> Secure(SSL): No, >>>>>>> Socket Error: 10060, >>>>>>> Error Number: 0x800CCC0E >>>>>> >>>>>>> Inbox and all other folders are emptied daily....to include the >>>>>>> Deleted >>>>>>> items. Email scanning is and has been disabled. >>>>>> >>>>>> I would check your server name againg; "www.yourdomain.com" is an >>>>>> unusual >>>>>> name for an SMTP server. Some variation of "mail.example.com", or >>>>>> "smtp.example.com" is more common. >>>>>> >>>>>> Some that I use include: >>>>>> >>>>>> smtpauth.sbcglobal.net >>>>>> smtp.pacbell.yahoo.com >>>>>> smtp.mail.yahoo.co.jp >>>>>> mail.gmx.net >>>>>> mail.pacbell.net >>>>>> >>>>>> Also, hiding the actual mail server name is pointless. If the ISP is >>>>>> known, >>>>>> then the mail server name can be discovered. OTOH, it is often >>>>>> helpful in >>>>>> troubleshooting to know the actual server name in the error message. >>>>>> Leave >>>>>> the account name obfuscated, but not the server name. >>>>>> >>>>>> -- >>>>>> Norman >>>>>> ~Win dain a lotica, En vai tu ri, Si lo ta >>>>>> ~Fin dein a loluca, En dragu a sei lain >>>>>> ~Vi fa-ru les shutai am, En riga-lint >>>>> >>>>> >>>> >>>> >>> >>> >> > >
From: Frank Saunders, MS-MVP OE on 3 Oct 2005 23:21 "Heirloom" <roland58XX(a)XXcox.net> wrote in message news:OpAgs$hxFHA.1856(a)TK2MSFTNGP12.phx.gbl > Thanks PA Bear (I've been a fan of yours for years, you have my > sincere thanks and gratitude for all you do and have done) > I have set up a new Identity, switched to it from the main Identity > and got the same results. I have also tried the <sfc /scannow> from > a command prompt. The error message is not unlike the following: > Error: The connection to the server has failed. Account: > 'youraccount', Server: 'www.yourdomain.com', Protocol: SMTP, Port: > 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E > Inbox and all other folders are emptied daily....to include the > Deleted items. Email scanning is and has been disabled. > I will go over and compact the folders manually, although, I believe > that has already been done. I'll post back with the results. > The only thing I can find, that I haven't tried, is to format and > reinstall.....really don't want to do that, at least, not yet. > Heirloom, old and off to compact SMTP servers rarely have names that start with www. Are you certain that the outgoing mail server name is correct? -- Frank Saunders, MS-MVP OE Please respond in Newsgroup. Do not send email http://www.fjsmjs.com Protect your PC http://www.microsoft.com/security/protect/
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