From: MrSoftware on
Well, I finally tried the 'major labotomy' fix of MS article 971058 : Step 4.

MS WU is still not working.

There were enough errors in the article 971058 that I'm going to open a new
topic to address what I believe are errors in the 'fix process'.

Thank you so much for your time PA Bear :-)

Hopefully some material in this topic will be useful to others.


"PA Bear [MS MVP]" wrote:

> Repost: Has a Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> So the Windows Update problem started when you had AVG installed: What
> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you ever
> get it resolved?
>
> Are you having any other problems (e.g., search redirects; "Page cannot be
> displayed" errors; cannot open Task Manager, Regedit, or Internet Options)?
>
> Is Automatic Updates enabled? If not, can you enable it, reboot, and then
> find it's still enabled?
>
> Is *Microsoft* Security Essentials automatically updating itself at least
> one every 24 hours?
>
> Can you access & update manually via http://windowsupdate.microsoft.com (not
> any other link)? [I know you may have answered this in another thread but
> I'd like you to answer it in this thread, too.]
>
> Have you tried doing a Reset yet? => http://support.microsoft.com/kb/971058
> [Tip: Run the Fix It in Default and Aggressive modes, if necessary.]
> --
> ~PA Bear
>
>
> MrSoftware wrote:
> > I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS
> > Windows Firewall.
> >
> > I normally run ZoneAlarm (firewall) and AVG (Virus checker) but
> > uninstalled
> > them for the above MS solutions inorder to fix some problems with MS
> > (MicroSoft) WU (Windows Update).
> >
> > The whole system was scanned (via MS-WSE) just before I started to get
> > some
> > problems with MS WU.
> >
> > "PA Bear [MS MVP]" wrote:
> >> So you stated your full Windows version in this post, I see.
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >>
> >> MrSoftware wrote:
> >>> Does anyone know how to (1) download and (2) reinstall the WuWeb active
> >>> X
> >>> control?
> >>>
> >>> My IE 8 - Version 8.0.6001.18702 - Build 86001
> >>>
> >>> Thanks ahead of time :-)
> >>>
> >>> //-------------------------------
> >>>
> >>> Just FYI and background info is below.
> >>>
> >>> I opened an MS support case (SRX1057345742) on a Windows Update problem
> >>> (XP SP3 - March 2010 all updates except one).
> >>>
> >>> There was an update (Rights Management Services Client : KB979099) that
> >>> would NOT install (all other MS updates installed fine).
> >>>
> >>> Of the many 'fixes' we tried none worked. Eventually Windows Update
> >>> started
> >>> to 'break down'. I'm just trying to bring back the Windows update page.
> >>>
> >>> Currently, when I try IE 8 - Windows Update - I just get a blank page
> >>> on;
> >>>
> >>> http://windowsupdate.microsoft.com
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>>
> >>> C:\WINDOWS\Downloaded Program Files
> >>>
> >>>
> >>> Discovered files A9Helper.A9
> >>> HidInputMonitorX Control
> >>> WuWebControl Class
> >>
> >> .
>
> .
>
From: MrSoftware on
Thanks tons for this info :-)

I record all of it in my permanent notes on MS AU, MU, WU.

"PA Bear [MS MVP]" wrote:

> Yes.
>
> In WinXP: If Windows Update is your default update source,
> http://windowsupdate.microsoft.com will redirect to
> http://update.microsoft.com/windowsupdate; If Microsoft Update is your
> default update source, http://windowsupdate.microsoft.com will redirect to
> http://update.microsoft.com/microsoftupdate
>
> MrSoftware wrote:
> > Then WU (Windows Update) and MU (Microsoft Update) currently coexist?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> williamtell wrote:
> >>> BTW, Windows Update is no more, Microsoft Update is the site now.
> >>
> >> Sorry, Tell, but your arrow missed the apple this time...
> >>
> >> <QP>
> >> What are the differences between Windows Updates, Automatic Updates, and
> >> Microsoft Updates?
> >>
> >> While Windows Update provides you with updates specifically for Windows,
> >> Microsoft Update expands the service to download and install updates for
> >> other Microsoft software, such as Microsoft Office and Windows Live.
> >> Automatic updating is a feature that allows you to set your PC to
> >> automatically download and install updates using either service, making
> >> it
> >> easy and convenient for you to keep your Windows PC current.
> >> </QP>
> >> Source: http://www.microsoft.com/windows/downloads/windowsupdate/FAQ.mspx
>
> .
>
From: MrSoftware on
[1] The Fixit 50202 : Aggressive mode ran but did not fix the problem.

[2] I checked your KB list (your item 1) and did not find any in my
'installed' list.

[3] I ran the your fixit suggestion (your item 2) and it said my system was
compatible.

"PA Bear [MS MVP]" wrote:

> [I have read all of your replies, as of this post.]
>
> When you say running the Fix It in, e.g., Aggressive mode "fails," do you
> mean the Fix It won't run/you cannot run it or the Fix It doesn't correct
> the problem?
>
> All of this "smells" like the effects of a hijackware infection, one that
> happened when you were running AVG. If such is the case, there's a very
> good chance that MSE did not install properly and is not working properly
> (despite what you may be seeing).
>
> 1. Are any of the following found in Add/Remove Programs?
>
> KB980182
> KB977165
> KB972270
> KB978207
> KB976325
> KB974455
>
> 2. What is the result of running the Fix It on this page? =>
> http://support.microsoft.com/kb/980966/
> --
> ~PA Bear
>
>
> MrSoftware wrote:
> > [1] I will try the manual fixes mentioned in KB 971058 tomorrow afternoon
> > (USA CST) and post the results.
> >
> > Note the manual fixes are only recommended after the 'agressive' mode of
> > FixIt 50202 fails (which happened to me).
> >
> > "MrSoftware" wrote:
> >
> >> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default
> >> (b)
> >> agressive mode.
> >>
> >> Neither mode worked to fix the problem.
> >>
> >> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and come
> >> up with a blank page.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Repost: Has a Norton or McAfee application ever been installed on the
> >>> computer (e.g., a free-trial version that came preinstalled when you
> >>> bought it)?
> >>>
> >>> So the Windows Update problem started when you had AVG installed: What
> >>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you
> >>> ever get it resolved?
> >>>
> >>> Are you having any other problems (e.g., search redirects; "Page cannot
> >>> be
> >>> displayed" errors; cannot open Task Manager, Regedit, or Internet
> >>> Options)?
> >>>
> >>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
> >>> then
> >>> find it's still enabled?
> >>>
> >>> Is *Microsoft* Security Essentials automatically updating itself at
> >>> least
> >>> one every 24 hours?
> >>>
> >>> Can you access & update manually via http://windowsupdate.microsoft.com
> >>> (not any other link)? [I know you may have answered this in another
> >>> thread but I'd like you to answer it in this thread, too.]
> >>>
> >>> Have you tried doing a Reset yet? =>
> >>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default
> >>> and Aggressive modes, if necessary.] --
> >>> ~PA Bear
> >>>
> >>>
> >>> MrSoftware wrote:
> >>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS
> >>>> Windows Firewall.
> >>>>
> >>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but
> >>>> uninstalled
> >>>> them for the above MS solutions inorder to fix some problems with MS
> >>>> (MicroSoft) WU (Windows Update).
> >>>>
> >>>> The whole system was scanned (via MS-WSE) just before I started to get
> >>>> some
> >>>> problems with MS WU.
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>> So you stated your full Windows version in this post, I see.
> >>>>>
> >>>>> What anti-virus application or security suite is installed and is your
> >>>>> subscription current? What anti-spyware applications (other than
> >>>>> Defender)? What third-party firewall (if any)?
> >>>>>
> >>>>> Has a(another) Norton or McAfee application ever been installed on the
> >>>>> computer (e.g., a free-trial version that came preinstalled when you
> >>>>> bought
> >>>>> it)?
> >>>>>
> >>>>>
> >>>>> MrSoftware wrote:
> >>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb
> >>>>>> active
> >>>>>> X
> >>>>>> control?
> >>>>>>
> >>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001
> >>>>>>
> >>>>>> Thanks ahead of time :-)
> >>>>>>
> >>>>>> //-------------------------------
> >>>>>>
> >>>>>> Just FYI and background info is below.
> >>>>>>
> >>>>>> I opened an MS support case (SRX1057345742) on a Windows Update
> >>>>>> problem
> >>>>>> (XP SP3 - March 2010 all updates except one).
> >>>>>>
> >>>>>> There was an update (Rights Management Services Client : KB979099)
> >>>>>> that
> >>>>>> would NOT install (all other MS updates installed fine).
> >>>>>>
> >>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update
> >>>>>> started
> >>>>>> to 'break down'. I'm just trying to bring back the Windows update
> >>>>>> page.
> >>>>>>
> >>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank page
> >>>>>> on;
> >>>>>>
> >>>>>> http://windowsupdate.microsoft.com
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> C:\WINDOWS\Downloaded Program Files
> >>>>>>
> >>>>>>
> >>>>>> Discovered files A9Helper.A9
> >>>>>> HidInputMonitorX Control
> >>>>>> WuWebControl Class
> >>>>>
> >>>>> .
> >>>
> >>> .
>
> .
>
From: PA Bear [MS MVP] on
> [2] I checked your KB list (your item 1) and did not find any in my
> 'installed' list.

See...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100%
trustworthy at this point) then format the HDD & do a clean install of
Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT
fix this!


HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
http://support.microsoft.com/kb/978307

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a local network (i.e., other computers) and
before using a flash drive or SDCard that isn't brand-new or hasn't been
freshly formatted:

4 steps to help protect your new computer before you go online
http://www.microsoft.com/security/pypc.aspx

Other helpful references include:

HOW TO get a computer running WinXP Gold (no Service Packs) fully patched
(after a clean install)
http://groups.google.com/group/microsoft.public.windowsupdate/msg/3f5afa8ed33e121c

HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a
clean install)
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/a066ae41add7dd2b

Tip: After getting the computer fully-patched, download/install KB971029
manually: http://support.microsoft.com/kb/971029

NB: Any Norton or McAfee free-trial that came preinstalled on the computer
when you bought it will be reinstalled (but invalid) when Windows is
reinstalled. You MUST uninstall the free-trial and download/run the
appropriate removal tool before installing any updates, Windows Service
Packs or IE upgrades and before installing your new anti-virus application
(which will require WinXP SP3 to be installed).

Norton Removal Tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer Products Removal Tool
http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing
http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx
http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

Steps To Help Prevent Spyware
http://www.microsoft.com/security/spyware/prevent.aspx

Steps to Help Prevent Computer Worms
http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!
http://www.microsoft.com/security/antivirus/rogue.aspx

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~PA Bear


MrSoftware wrote:
> [1] The Fixit 50202 : Aggressive mode ran but did not fix the problem.
>
> [2] I checked your KB list (your item 1) and did not find any in my
> 'installed' list.
>
> [3] I ran the your fixit suggestion (your item 2) and it said my system
> was
> compatible.
>
> "PA Bear [MS MVP]" wrote:
>
>> [I have read all of your replies, as of this post.]
>>
>> When you say running the Fix It in, e.g., Aggressive mode "fails," do you
>> mean the Fix It won't run/you cannot run it or the Fix It doesn't correct
>> the problem?
>>
>> All of this "smells" like the effects of a hijackware infection, one that
>> happened when you were running AVG. If such is the case, there's a very
>> good chance that MSE did not install properly and is not working properly
>> (despite what you may be seeing).
>>
>> 1. Are any of the following found in Add/Remove Programs?
>>
>> KB980182
>> KB977165
>> KB972270
>> KB978207
>> KB976325
>> KB974455
>>
>> 2. What is the result of running the Fix It on this page? =>
>> http://support.microsoft.com/kb/980966/
>> --
>> ~PA Bear
>>
>>
>> MrSoftware wrote:
>>> [1] I will try the manual fixes mentioned in KB 971058 tomorrow
>>> afternoon
>>> (USA CST) and post the results.
>>>
>>> Note the manual fixes are only recommended after the 'agressive' mode of
>>> FixIt 50202 fails (which happened to me).
>>>
>>> "MrSoftware" wrote:
>>>
>>>> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default
>>>> (b)
>>>> agressive mode.
>>>>
>>>> Neither mode worked to fix the problem.
>>>>
>>>> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and
>>>> come
>>>> up with a blank page.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>
>>>>> Repost: Has a Norton or McAfee application ever been installed on the
>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>> bought it)?
>>>>>
>>>>> So the Windows Update problem started when you had AVG installed: What
>>>>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you
>>>>> ever get it resolved?
>>>>>
>>>>> Are you having any other problems (e.g., search redirects; "Page
>>>>> cannot
>>>>> be
>>>>> displayed" errors; cannot open Task Manager, Regedit, or Internet
>>>>> Options)?
>>>>>
>>>>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
>>>>> then
>>>>> find it's still enabled?
>>>>>
>>>>> Is *Microsoft* Security Essentials automatically updating itself at
>>>>> least
>>>>> one every 24 hours?
>>>>>
>>>>> Can you access & update manually via
>>>>> http://windowsupdate.microsoft.com
>>>>> (not any other link)? [I know you may have answered this in another
>>>>> thread but I'd like you to answer it in this thread, too.]
>>>>>
>>>>> Have you tried doing a Reset yet? =>
>>>>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default
>>>>> and Aggressive modes, if necessary.] --
>>>>> ~PA Bear
>>>>>
>>>>>
>>>>> MrSoftware wrote:
>>>>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS
>>>>>> Windows Firewall.
>>>>>>
>>>>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but
>>>>>> uninstalled
>>>>>> them for the above MS solutions inorder to fix some problems with MS
>>>>>> (MicroSoft) WU (Windows Update).
>>>>>>
>>>>>> The whole system was scanned (via MS-WSE) just before I started to
>>>>>> get
>>>>>> some
>>>>>> problems with MS WU.
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> So you stated your full Windows version in this post, I see.
>>>>>>>
>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>> your
>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>
>>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>>> the
>>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>>> bought
>>>>>>> it)?
>>>>>>>
>>>>>>>
>>>>>>> MrSoftware wrote:
>>>>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb
>>>>>>>> active
>>>>>>>> X
>>>>>>>> control?
>>>>>>>>
>>>>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001
>>>>>>>>
>>>>>>>> Thanks ahead of time :-)
>>>>>>>>
>>>>>>>> //-------------------------------
>>>>>>>>
>>>>>>>> Just FYI and background info is below.
>>>>>>>>
>>>>>>>> I opened an MS support case (SRX1057345742) on a Windows Update
>>>>>>>> problem
>>>>>>>> (XP SP3 - March 2010 all updates except one).
>>>>>>>>
>>>>>>>> There was an update (Rights Management Services Client : KB979099)
>>>>>>>> that
>>>>>>>> would NOT install (all other MS updates installed fine).
>>>>>>>>
>>>>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update
>>>>>>>> started
>>>>>>>> to 'break down'. I'm just trying to bring back the Windows update
>>>>>>>> page.
>>>>>>>>
>>>>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank
>>>>>>>> page
>>>>>>>> on;
>>>>>>>>
>>>>>>>> http://windowsupdate.microsoft.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> C:\WINDOWS\Downloaded Program Files
>>>>>>>>
>>>>>>>>
>>>>>>>> Discovered files A9Helper.A9
>>>>>>>> HidInputMonitorX Control
>>>>>>>> WuWebControl Class
>>>>>>>
>>>>>>> .
>>>>>
>>>>> .
>>
>> .

From: MrSoftware on
[1] I have downloaded all the security updates in your list (your item 1).

[2] Should I install KB980182 to take care of my problem with MS WU?

[3] What is the best way to verify I do not have KB980182 installed (good
tool).

Note that KB980182 is the most recent 'Cumulative update) for IE (03/30/2010)

[4] Do the three XP updates (KB972270, KB977165, KB980182) need to be
installed?

Finally I wonder why some of these updates were NOT installed on my system
(if indeed they are not there - I may be doing something wrong with install
verification).

According to MS WU (last time it ran find - about a week ago) my system only
had one minor update to install.

"PA Bear [MS MVP]" wrote:

> [I have read all of your replies, as of this post.]
>
> When you say running the Fix It in, e.g., Aggressive mode "fails," do you
> mean the Fix It won't run/you cannot run it or the Fix It doesn't correct
> the problem?
>
> All of this "smells" like the effects of a hijackware infection, one that
> happened when you were running AVG. If such is the case, there's a very
> good chance that MSE did not install properly and is not working properly
> (despite what you may be seeing).
>
> 1. Are any of the following found in Add/Remove Programs?
>
> KB980182
> KB977165
> KB972270
> KB978207
> KB976325
> KB974455
>
> 2. What is the result of running the Fix It on this page? =>
> http://support.microsoft.com/kb/980966/
> --
> ~PA Bear
>
>
> MrSoftware wrote:
> > [1] I will try the manual fixes mentioned in KB 971058 tomorrow afternoon
> > (USA CST) and post the results.
> >
> > Note the manual fixes are only recommended after the 'agressive' mode of
> > FixIt 50202 fails (which happened to me).
> >
> > "MrSoftware" wrote:
> >
> >> [1] I tried MS Fixit 50202 - Reset WU components - in both (a) default
> >> (b)
> >> agressive mode.
> >>
> >> Neither mode worked to fix the problem.
> >>
> >> I go to the primary MS WU site (www.windowsupdate.microsoft.com) and come
> >> up with a blank page.
> >>
> >> "PA Bear [MS MVP]" wrote:
> >>
> >>> Repost: Has a Norton or McAfee application ever been installed on the
> >>> computer (e.g., a free-trial version that came preinstalled when you
> >>> bought it)?
> >>>
> >>> So the Windows Update problem started when you had AVG installed: What
> >>> exactly was the problem (e.g., 0x8DDD0004 or other errors) and did you
> >>> ever get it resolved?
> >>>
> >>> Are you having any other problems (e.g., search redirects; "Page cannot
> >>> be
> >>> displayed" errors; cannot open Task Manager, Regedit, or Internet
> >>> Options)?
> >>>
> >>> Is Automatic Updates enabled? If not, can you enable it, reboot, and
> >>> then
> >>> find it's still enabled?
> >>>
> >>> Is *Microsoft* Security Essentials automatically updating itself at
> >>> least
> >>> one every 24 hours?
> >>>
> >>> Can you access & update manually via http://windowsupdate.microsoft.com
> >>> (not any other link)? [I know you may have answered this in another
> >>> thread but I'd like you to answer it in this thread, too.]
> >>>
> >>> Have you tried doing a Reset yet? =>
> >>> http://support.microsoft.com/kb/971058 [Tip: Run the Fix It in Default
> >>> and Aggressive modes, if necessary.] --
> >>> ~PA Bear
> >>>
> >>>
> >>> MrSoftware wrote:
> >>>> I'm using (a) 'MS Windows Security Essentials' (MS-WSE) and (b) MS
> >>>> Windows Firewall.
> >>>>
> >>>> I normally run ZoneAlarm (firewall) and AVG (Virus checker) but
> >>>> uninstalled
> >>>> them for the above MS solutions inorder to fix some problems with MS
> >>>> (MicroSoft) WU (Windows Update).
> >>>>
> >>>> The whole system was scanned (via MS-WSE) just before I started to get
> >>>> some
> >>>> problems with MS WU.
> >>>>
> >>>> "PA Bear [MS MVP]" wrote:
> >>>>> So you stated your full Windows version in this post, I see.
> >>>>>
> >>>>> What anti-virus application or security suite is installed and is your
> >>>>> subscription current? What anti-spyware applications (other than
> >>>>> Defender)? What third-party firewall (if any)?
> >>>>>
> >>>>> Has a(another) Norton or McAfee application ever been installed on the
> >>>>> computer (e.g., a free-trial version that came preinstalled when you
> >>>>> bought
> >>>>> it)?
> >>>>>
> >>>>>
> >>>>> MrSoftware wrote:
> >>>>>> Does anyone know how to (1) download and (2) reinstall the WuWeb
> >>>>>> active
> >>>>>> X
> >>>>>> control?
> >>>>>>
> >>>>>> My IE 8 - Version 8.0.6001.18702 - Build 86001
> >>>>>>
> >>>>>> Thanks ahead of time :-)
> >>>>>>
> >>>>>> //-------------------------------
> >>>>>>
> >>>>>> Just FYI and background info is below.
> >>>>>>
> >>>>>> I opened an MS support case (SRX1057345742) on a Windows Update
> >>>>>> problem
> >>>>>> (XP SP3 - March 2010 all updates except one).
> >>>>>>
> >>>>>> There was an update (Rights Management Services Client : KB979099)
> >>>>>> that
> >>>>>> would NOT install (all other MS updates installed fine).
> >>>>>>
> >>>>>> Of the many 'fixes' we tried none worked. Eventually Windows Update
> >>>>>> started
> >>>>>> to 'break down'. I'm just trying to bring back the Windows update
> >>>>>> page.
> >>>>>>
> >>>>>> Currently, when I try IE 8 - Windows Update - I just get a blank page
> >>>>>> on;
> >>>>>>
> >>>>>> http://windowsupdate.microsoft.com
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>> C:\WINDOWS\Downloaded Program Files
> >>>>>>
> >>>>>>
> >>>>>> Discovered files A9Helper.A9
> >>>>>> HidInputMonitorX Control
> >>>>>> WuWebControl Class
> >>>>>
> >>>>> .
> >>>
> >>> .
>
> .
>