Norton Anti Virus will not quit
in [Help and Support]
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From: nurmi on 25 May 2010 23:32 I installed the recently created Microsoft Security Essentials while Norton Anti Virus Progr was still in residence. The reason for doing that was my inability to delete the Norton Progr, inability to receive any kind of help from Norton and hoping once MS is in charge, Norton would give up the game. Now I am being pestered by Norton, the PC is being hampered, and I feel helpless. I get notices like: "Setup was unable to open information file hide. Contact your system administrator (ME). I have no idea what the system administrator has to do to enable Setup. The specific code is 0x7b at line 0 with two unrecognizable hiroglyphics.
From: Bruce Hagen on 25 May 2010 23:41 "nurmi" <bogus(a)gmxs.de> wrote in message news:e6MERQI$KHA.5808(a)TK2MSFTNGP02.phx.gbl... >I installed the recently created Microsoft Security Essentials while >Norton Anti Virus Progr was still in residence. The reason for doing >that was my inability to delete the Norton Progr, inability to receive >any kind of help from Norton and hoping once MS is in charge, Norton >would give up the game. Now I am being pestered by Norton, the PC is >being hampered, and I feel helpless. > I get notices like: "Setup was unable to open information file hide. > Contact your system administrator (ME). I have no idea what the system > administrator has to do to enable Setup. The specific code is 0x7b at > line 0 with two unrecognizable hiroglyphics. > Download and run the Norton Removal Tool http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 -- Bruce Hagen MS-MVP [Mail] Imperial Beach, CA
From: Joe on 26 May 2010 08:39 On 5/25/2010 11:32 PM, nurmi wrote: > I installed the recently created Microsoft Security Essentials while Norton > Anti Virus Progr was still in residence. The reason for doing that was my > inability to delete the Norton Progr, inability to receive any kind of help > from Norton and hoping once MS is in charge, Norton would give up the game. > Now I am being pestered by Norton, the PC is being hampered, and I feel > helpless. > I get notices like: "Setup was unable to open information file hide. Contact > your system administrator (ME). I have no idea what the system administrator > has to do to enable Setup. The specific code is 0x7b at line 0 with two > unrecognizable hiroglyphics. > > The only way to get rid of Norton is to edit the registry.
From: Daave on 26 May 2010 09:27 nurmi wrote: > I installed the recently created Microsoft Security Essentials while > Norton Anti Virus Progr was still in residence. The reason for doing > that was my inability to delete the Norton Progr, inability to > receive any kind of help from Norton and hoping once MS is in charge, > Norton would give up the game. Now I am being pestered by Norton, the > PC is being hampered, and I feel helpless. > I get notices like: "Setup was unable to open information file hide. > Contact your system administrator (ME). I have no idea what the > system administrator has to do to enable Setup. The specific code is > 0x7b at line 0 with two unrecognizable hiroglyphics. Basically, you created a mess! The following should get you out of it: 1. Uninstall MSE. You never should have installed that while Norton was running! 2. Run System Restore, going back to the date/time before you installed MSE. Of course, Norton will interfere if you try to run SR in Normal Mode. Therefore, you might as well do this in Safe Mode with Command Prompt: http://support.microsoft.com/kb/304449 3. Uninstall Norton. You need to use their special removal tool: http://service1.symantec.com:80/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 (same link Bruce provided) 4. Reboot. 5. Reinstall MSE.
From: nurmi on 26 May 2010 19:30
Thanks to all of you. I uninstalled MSE. I have uninsntalled MSE. The cause of my Problem was and is Norton System Works which includes Anti Virus. When Norton suddenly interfered with the smooth running of my PC because it demanded that I purchase a new AntiVirus Program for $59.00 I got mad and the rest got me into this mess. I did think of deleting the Virus Progr in the Registry, but it seems that it is part and parcel of System Works. I am almost illiterate when it comes to the finer points of this Science. The Removal Tool from Norton does not mention AntiVirus specifically or Norton SystemWorks 3. So before I go ahead and take a chance to make a bigger mess, I would like to hear what you have to suggest. Thank you! Nurmi "Daave" <daave(a)example.com> wrote in message news:OywE9cN$KHA.4652(a)TK2MSFTNGP06.phx.gbl... > nurmi wrote: >> I installed the recently created Microsoft Security Essentials while >> Norton Anti Virus Progr was still in residence. The reason for doing >> that was my inability to delete the Norton Progr, inability to >> receive any kind of help from Norton and hoping once MS is in charge, >> Norton would give up the game. Now I am being pestered by Norton, the >> PC is being hampered, and I feel helpless. >> I get notices like: "Setup was unable to open information file hide. >> Contact your system administrator (ME). I have no idea what the >> system administrator has to do to enable Setup. The specific code is >> 0x7b at line 0 with two unrecognizable hiroglyphics. > > Basically, you created a mess! The following should get you out of it: > > 1. Uninstall MSE. You never should have installed that while Norton was > running! > > 2. Run System Restore, going back to the date/time before you installed > MSE. Of course, Norton will interfere if you try to run SR in Normal Mode. > Therefore, you might as well do this in Safe Mode with Command Prompt: > > http://support.microsoft.com/kb/304449 > > 3. Uninstall Norton. You need to use their special removal tool: > > http://service1.symantec.com:80/SUPPORT/tsgeninfo.nsf/docid/2005033108162039 > (same link Bruce provided) > > 4. Reboot. > > 5. Reinstall MSE. > |