Required section not found in the INF
in [Windows XP]
|
From: Jose on 8 Apr 2010 17:57 On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote: > In the course of reinstalling my Canon printer (MF4350d) I have consistently > run into this error message once I have installed the Canon drivers, which I > have done multiple times in the past few days trying to get my printer > working again. The Canon techs threw up their hands and said it is a > Windows problem. I am using WinXP SP3. Printer was working fine until we > made the mistake of trying to udate the drivers which required uninstalling > the current drivers thus putting me in this goofy neverland. Any > suggestions? I am on the verge of reformatting the hard drive for want of > any other inspiration and basically starting over. That's a ton of work and > since I have no idea why this error appears, I have no real confidence that > it will make a difference. (There may well be other reasons to reformat, > like I have so much stuff running andno idea what the heck it is...) What > is an INF? How would I recognize one? How can I tell if I have all the > "sections" in "the INF?" And if a section is missing--as the error tells > me--which section would that be and can I get a new section to add to the > INF? Do I just get a new INF? If so, where? Does the error message really say: The required section was not found in the INF I don't think you would just go and get a new INF anyplace. Do you see this message during installation of the driver/software or does that seem to go okay and you see the message during operation? Any indicator lights indicating? Printers and other external devices can be very picky about how they are installed - like do not have the device connected while installing the drivers/software. Canon is such a beast. Do things in the wrong order and you might be in for some frustration. I suppose you can try some of those things or maybe even a System Restore but you had it installed before, or you can go to the Canon WWW site and download the drivers and install them according to their documentation, I would figure out how to make it work in case you need to reinstall it again some day. For example, your printer software installation manual says: Do not connect the USB cable before installing the software. If you connect the USB cable before installing the software and the Found New Hardware Wizard screen appears, click [Cancel]. But we don't know if you are connected via USB or not, so that may not apply to you. The point is, the devices are very picky, the instructions are usually very correct, and since you are trying to reinstall, that means it was connected at one time, so you need to disconnect it now if you are reinstalling the software - just like it was never there in the first place. Reboot your system, etc. to make sure XP does not find anything hooked up. If you do not prefer American things, I would start here: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450 Answer a few questions, do a download or two, follow the directions, etc. Make sure no trace of the printer shows up in Add/Remove Programs and XP does not even think it is installed. Start over from as close to scratch as you can get for this printer. Reboot f you do any deletions or removals.
From: Joe McGuire on 8 Apr 2010 18:18 System Restore is not an option. It was supposed to be making restore points all along (I have used it previously) but it quit doing so. The error message appears after installing the drivers without the printer connected. The install part goes without a hitch--you have t uninstall the drivers first. Once a message appears that they are installed I exit the installation software, reboot and then plug the printer in. The message appears about 30 seconds later. And yes, that's what it says. There is other language in there but this is the gist of it. No lights blinking that I could detect. "Jose" <jose_ease(a)yahoo.com> wrote in message news:3f624b66-3516-4ea7-8795-ad7f12fc5c2b(a)30g2000yqi.googlegroups.com... On Apr 8, 2:13 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote: > In the course of reinstalling my Canon printer (MF4350d) I have > consistently > run into this error message once I have installed the Canon drivers, which > I > have done multiple times in the past few days trying to get my printer > working again. The Canon techs threw up their hands and said it is a > Windows problem. I am using WinXP SP3. Printer was working fine until we > made the mistake of trying to udate the drivers which required > uninstalling > the current drivers thus putting me in this goofy neverland. Any > suggestions? I am on the verge of reformatting the hard drive for want of > any other inspiration and basically starting over. That's a ton of work > and > since I have no idea why this error appears, I have no real confidence > that > it will make a difference. (There may well be other reasons to reformat, > like I have so much stuff running andno idea what the heck it is...) What > is an INF? How would I recognize one? How can I tell if I have all the > "sections" in "the INF?" And if a section is missing--as the error tells > me--which section would that be and can I get a new section to add to the > INF? Do I just get a new INF? If so, where? Does the error message really say: The required section was not found in the INF I don't think you would just go and get a new INF anyplace. Do you see this message during installation of the driver/software or does that seem to go okay and you see the message during operation? Any indicator lights indicating? Printers and other external devices can be very picky about how they are installed - like do not have the device connected while installing the drivers/software. Canon is such a beast. Do things in the wrong order and you might be in for some frustration. I suppose you can try some of those things or maybe even a System Restore but you had it installed before, or you can go to the Canon WWW site and download the drivers and install them according to their documentation, I would figure out how to make it work in case you need to reinstall it again some day. For example, your printer software installation manual says: Do not connect the USB cable before installing the software. If you connect the USB cable before installing the software and the Found New Hardware Wizard screen appears, click [Cancel]. But we don't know if you are connected via USB or not, so that may not apply to you. The point is, the devices are very picky, the instructions are usually very correct, and since you are trying to reinstall, that means it was connected at one time, so you need to disconnect it now if you are reinstalling the software - just like it was never there in the first place. Reboot your system, etc. to make sure XP does not find anything hooked up. If you do not prefer American things, I would start here: http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=124&modelid=17450 Answer a few questions, do a download or two, follow the directions, etc. Make sure no trace of the printer shows up in Add/Remove Programs and XP does not even think it is installed. Start over from as close to scratch as you can get for this printer. Reboot f you do any deletions or removals.
From: Jose on 8 Apr 2010 19:43 On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote: > System Restore is not an option. It was supposed to be making restore > points all along (I have used it previously) but it quit doing so. > The error message appears after installing the drivers without the printer > connected. The install part goes without a hitch--you have t uninstall the > drivers first. Once a message appears that they are installed I exit the > installation software, reboot and then plug the printer in. The message > appears about 30 seconds later. And yes, that's what it says. There is > other language in there but this is the gist of it. No lights blinking that > I could detect. > > "Jose" <jose_e...(a)yahoo.com> wrote in message > I was being facetious about System Restore... However, we can fix up your SR after this if you would like. I meant if you do not prefer European things of course. Since SR is broken and used to work, I would do a scan for malicious software too. Something broke your SR. Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpyware: (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired. Did you uninstall the drivers from Device Manager or some other method? Did you download the software from the Canon WWW site - it looks like they updated their stuff 11/09ish... Maybe their new stuff is somehow defective - do you have an installation CD that you think might have worked before? From what I can Google, this seems to be a "printer thing" and not necessarily a Canon thing. I can usually fix those HP printer things when those bunch of girls at HP through up their hands and suggest reinstalling XP. Maybe somebody else will have some other good ideas. I know this part is boring, but I hope you will do it anyway: Please provide additional information about your system: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here. There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information. This will minimize back and forth Q&A and eliminate guesswork. There may also be clues in the Event Log and here is how to post them if that is the case: Look in the Event Viewer for clues around the time of the incident Here is a method to post the specific information about individual events. To see the Event Viewer logs, click Start, Settings, Control Panel, Administrative Tools, Event Viewer. A shortcut to Event Viewer is to click Start, Run and in the box enter: %SystemRoot%\system32\eventvwr.msc /s Click OK to launch the Event Viewer. The most interesting logs are usually the Application and System. Some logs may be almost or completely empty. Not every event is a problem, some are informational messages that things are working okay and some are warnings. No event should defy reasonable explanation. Each event is sorted by Date and Time. Errors will have red Xs, Warnings will have yellow !s. Information messages have white is. Not every Error or Warning event means there is a serious issue. Some are excusable at startup time when Windows is booting. Try to find just the events at the date and time around your problem. If you double click an event, it will open a Properties windows with more information. On the right are black up and down arrow buttons to scroll through the open events. The third button that looks like two pages on top of each other is used to copy the event details to your Windows clipboard. When you find an interesting event that occurred around the time of your issue, click the third button under the up and down arrows to copy the details and then you can paste the details (right click, Paste or CTRL-V) the detail text back here for analysis. To get a fresh start on any Event Viewer log, you can choose to clear the log (backing up the log is offered), then reproduce your issue, then look at just the events around the time of your issue.
From: Joe McGuire on 8 Apr 2010 22:38 I tried drivers from the Canon website, the CD they sent me today and the CD that came with the printer. I uninstalled the drivers using Add/Remove Programs, plus a tech walking me through the registry and a bunchof files I did not comprehend to eliminate anything referring to Canon. I have also removed them using Revo Uninstaller (which purports to clean up all the leftover pieces) I had also tried scanning with my A/V, a few Adware programs, Registry Cleaners etc. An oddity: The driver loaded in Safe Mode (I got the INF error later) but per another error message the MF Toolbox installation was "interrupted." SYSTEM INFORMATION OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 OS Manufacturer Microsoft Corporation System Name JWM System Manufacturer Dell Computer Corporation System Model Inspiron 600m System Type X86-based PC Processor x86 Family 6 Model 13 Stepping 6 GenuineIntel ~1594 Mhz BIOS Version/Date Dell Computer Corporation A17, 6/29/2005 SMBIOS Version 2.3 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)" User Name JWM\Joe Time Zone Eastern Daylight Time Total Physical Memory 2,048.00 MB Available Physical Memory 1.44 GB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 5.27 GB Page File C:\pagefile.sys SOME STUFF FROM EVENT LOG: Event Type: Error Event Source: DCOM Event Category: None Event ID: 10005 Date: 4/8/2010 Time: 7:01:53 PM User: NT AUTHORITY\SYSTEM Computer: JWM Description: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7001 Date: 4/8/2010 Time: 6:53:38 PM User: N/A Computer: JWM Description: The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. "Jose" <jose_ease(a)yahoo.com> wrote in message news:d2332ba9-89e4-4723-a3dc-fa73cef283a6(a)u31g2000yqb.googlegroups.com... On Apr 8, 6:18 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote: > System Restore is not an option. It was supposed to be making restore > points all along (I have used it previously) but it quit doing so. > The error message appears after installing the drivers without the printer > connected. The install part goes without a hitch--you have t uninstall the > drivers first. Once a message appears that they are installed I exit the > installation software, reboot and then plug the printer in. The message > appears about 30 seconds later. And yes, that's what it says. There is > other language in there but this is the gist of it. No lights blinking > that > I could detect. > > "Jose" <jose_e...(a)yahoo.com> wrote in message > I was being facetious about System Restore... However, we can fix up your SR after this if you would like. I meant if you do not prefer European things of course. Since SR is broken and used to work, I would do a scan for malicious software too. Something broke your SR. Reduce the chances of malicious software by running some scans. Download, install, update and do a full scan with these free malware detection programs: Malwarebytes (MBAM): http://malwarebytes.org/ SUPERAntiSpyware: (SAS): http://www.superantispyware.com/ These can be uninstalled later if desired. Did you uninstall the drivers from Device Manager or some other method? Did you download the software from the Canon WWW site - it looks like they updated their stuff 11/09ish... Maybe their new stuff is somehow defective - do you have an installation CD that you think might have worked before? From what I can Google, this seems to be a "printer thing" and not necessarily a Canon thing. I can usually fix those HP printer things when those bunch of girls at HP through up their hands and suggest reinstalling XP. Maybe somebody else will have some other good ideas. I know this part is boring, but I hope you will do it anyway: Please provide additional information about your system: Click Start, Run and in the box enter: msinfo32 Click OK, and when the System Summary info appears, click Edit, Select All, Copy and then paste the information back here. There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information. This will minimize back and forth Q&A and eliminate guesswork. There may also be clues in the Event Log and here is how to post them if that is the case: Look in the Event Viewer for clues around the time of the incident Here is a method to post the specific information about individual events. To see the Event Viewer logs, click Start, Settings, Control Panel, Administrative Tools, Event Viewer. A shortcut to Event Viewer is to click Start, Run and in the box enter: %SystemRoot%\system32\eventvwr.msc /s Click OK to launch the Event Viewer. The most interesting logs are usually the Application and System. Some logs may be almost or completely empty. Not every event is a problem, some are informational messages that things are working okay and some are warnings. No event should defy reasonable explanation. Each event is sorted by Date and Time. Errors will have red Xs, Warnings will have yellow !s. Information messages have white is. Not every Error or Warning event means there is a serious issue. Some are excusable at startup time when Windows is booting. Try to find just the events at the date and time around your problem. If you double click an event, it will open a Properties windows with more information. On the right are black up and down arrow buttons to scroll through the open events. The third button that looks like two pages on top of each other is used to copy the event details to your Windows clipboard. When you find an interesting event that occurred around the time of your issue, click the third button under the up and down arrows to copy the details and then you can paste the details (right click, Paste or CTRL-V) the detail text back here for analysis. To get a fresh start on any Event Viewer log, you can choose to clear the log (backing up the log is offered), then reproduce your issue, then look at just the events around the time of your issue.
From: glee on 9 Apr 2010 00:11 "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message news:un0pDd01KHA.3652(a)TK2MSFTNGP04.phx.gbl... > In the course of reinstalling my Canon printer (MF4350d) I have > consistently run into this error message once I have installed the > Canon drivers, which I have done multiple times in the past few days > trying to get my printer working again. The Canon techs threw up > their hands and said it is a Windows problem. I am using WinXP SP3. > Printer was working fine until we made the mistake of trying to udate > the drivers which required uninstalling the current drivers thus > putting me in this goofy neverland. Any suggestions? I am on the > verge of reformatting the hard drive for want of any other inspiration > and basically starting over. That's a ton of work and since I have no > idea why this error appears, I have no real confidence that it will > make a difference. (There may well be other reasons to reformat, like > I have so much stuff running andno idea what the heck it is...) What > is an INF? How would I recognize one? How can I tell if I have all > the "sections" in "the INF?" And if a section is missing--as the > error tells me--which section would that be and can I get a new > section to add to the INF? Do I just get a new INF? If so, where? Hi Joe, If you are comfortable going into the Registry with the Registry Editor (regedit.exe), open it and navigate in the left pane to this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318} Does that key exist or is it missing? If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key in the left pane, and look in the right pane. There should be 6 entries in the right pane, all of them REG_SZ types. The 6 values, and their data, should be: (Default) Printers Class Printer EnumPropPages32 Printui.dll,PrinterPropPageProvider Icon -4 Installer32 Ntprint.dll,ClassInstall32 NoDisplayClass 1 Please post back and let me know if that is what you find. -- Glen Ventura, MS MVP Oct. 2002 - Sept. 2009 A+ http://dts-l.net/
First
|
Prev
|
Next
|
Last
Pages: 1 2 3 4 5 Prev: Windows File Share Next: Looking for really good duplicate image finder |