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From: Joe McGuire on 11 Apr 2010 01:05
Earlier this evening I cleared the Event Log and then installed the Canon
printer using the recent Canon CD. Same failure, of course. When I looked
at the event log I saw a warning and an error but these had no discernible
connection with Canon or printers as far as I could tell.

"Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
news:eqXJEwR2KHA.556(a)TK2MSFTNGP04.phx.gbl...
> Sorry, I was not very clear. Yes, I uninstalled the printer each time.
> And I tried (1) the original CD that came with the printer; (2) a CD Canon
> sent me a day or so ago; and (3) downloading from their download site with
> a Canon tech on the line. THe result was always the same.
>
> SYSTEM SUMMARY 04/10/2010:
> OS Name: Microsoft Windows XP Professional
> Version: 5.1.2600 Service Pack 3 Build
> 2600
> OS Manufacturer: Microsoft Corporation
> System Name: JWM
> System Manufacturer: Dell Computer Corporation
> System Model: Inspiron 600m
> System Type: X86-based PC
> Processor: x86 Family 6 Model 13 Stepping 6
> GenuineIntel ~1594 Mhz
> BIOS Version/Date: Dell Computer Corporation A17,
> 6/29/2005
> SMBIOS Version: 2.3
> Windows Directory: C:\WINDOWS
> System Directory: C:\WINDOWS\system32
> Boot Device: \Device\HarddiskVolume2
> Locale: United States
> Hardware Abstraction Layer: Version = "5.1.2600.5512 (xpsp.080413-2111)"
> User Name: JWM\Joe
> Time Zone: Eastern Daylight Time
> Total Physical Memory: 2,048.00 MB
> Available Physical Memory: 1.09 GB
> Total Virtual Memory: 2.00 GB
> Available Virtual Memory: 1.96 GB
> Page File Space: 5.27 GB
> Page File: C:\pagefile.sys
>
> As far as I can tell this is the same System SUmmary information as I
> posted 4/8 in response to your question.
>
> Gathering Event Log stuff.
>
>
> "Jose" <jose_ease(a)yahoo.com> wrote in message
> news:b46e3271-4006-42c8-b9c0-4f890059980d(a)b23g2000yqn.googlegroups.com...
> On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote:
>> I uninstalled them prior to any attempt to reinstall.
>>
>
> I am compelled to repeat previous queries:
>
> Did you download the software from the Canon WWW site - it looks like
> they updated their stuff 11/09ish... Maybe their new stuff is
> somehow
> defective - do you have an installation CD that you think might have
> worked before?
>
> If you are using an old CD, maybe it is now out of date since many MS
> updates may have been installed since your successful printer
> installation.
>
> I know this part is boring, but I hope you will do it anyway:
>
> Please provide additional information about your system:
>
> Click Start, Run and in the box enter:
>
> msinfo32
>
> Click OK, and when the System Summary info appears, click Edit, Select
> All, Copy and then paste the information back here.
> There will be some personal information (like System Name and User
> Name), and whatever appears to be private information to you, just
> delete it from the pasted information.
>
> This will minimize back and forth Q&A and eliminate guesswork.
>
> There may also be clues in the Event Log and here is how to post them
> if that is the case:
>
> Look in the Event Viewer for clues around the time of the incident.
>
> Here is a method to post the specific information about individual
> events.
>
> To see the Event Viewer logs, click Start, Settings, Control Panel,
> Administrative Tools, Event Viewer.
>
> A shortcut to Event Viewer is to click Start, Run and in the box
> enter:
>
> %SystemRoot%\system32\eventvwr.msc /s
>
> Click OK to launch the Event Viewer.
>
> The most interesting logs are usually the Application and System. Some
> logs may be almost or completely empty. Not every event is a problem,
> some are informational messages that things are working okay and some
> are warnings.
>
> No event should defy reasonable explanation.
>
> Each event is sorted by Date and Time. Errors will have red Xs,
> Warnings will have yellow !s. Information messages have white is. Not
> every Error or Warning event
> means there is a serious issue.
>
> Some are excusable at startup time when Windows is booting. Try to
> find just the events at the date
> and time around your problem.
>
> If you double click an event, it will open a Properties windows with
> more information. On the right are black up and down arrow buttons to
> scroll through the open events. The third button that looks like two
> pages on top of each other is used to copy the event details to your
> Windows clipboard.
>
> When you find an interesting event that occurred around the time of
> your issue, click the third button under the up and down arrows to
> copy the details and then you can paste the details (right click,
> Paste or CTRL-V) the detail text back here for analysis.
>
> To get a fresh start on any Event Viewer log, you can choose to clear
> the log (backing up the log is offered), then reproduce your issue,
> then look at just the events around the time of your issue.
>


From: Joe McGuire on 11 Apr 2010 08:11
Yes, that did it! Thanks for your help!

"glee" <glee29(a)spamindspring.com> wrote in message
news:%231BA0aE2KHA.5820(a)TK2MSFTNGP06.phx.gbl...
> Well, that likely the cause of your problem....you need that registry key
> and its contents.
>
> You can manually create the "printer" key ad then the 6 String values, and
> then the data for the values (along with the "scanner" key if it is also
> missing) by following the steps in SOLUTION 1 on this page:
> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00035977
>
> OR
>
> you can copy and paste the lines below (between the dotted lines, and
> including the blank spaces at the end...important!) into Notepad, and save
> it with the name "printer.reg" (WITH the quotation marks) to your desktop,
> then right-click printer.reg and click Merge on the menu that appears:
>
> /---------------------------------------------------
> Windows Registry Editor Version 5.00
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}]
> "Class"="Printer"
> @="Printers"
> "Icon"="-4"
> "Installer32"="ntprint.dll,ClassInstall32"
> "NoDisplayClass"="1"
> "EnumPropPages32"="printui.dll,PrinterPropPageProvider"
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}]
> "Class"="Image"
> @="Imaging devices"
> "Installer32"="sti_ci.dll,ClassInstall"
> "TroubleShooter-0"="hcp://help/tshoot/tsInputDev.htm"
> "Icon"="0"
>
>
> /---------------------------------------------------
>
> OR
>
> You can send your valid email address to me at glenvee @ gmail dot com,
> and I'll send you a zip file with the registry file in it.
>
> You will probably have to uninstall and reinstall the drivers and software
> for the printer afterwards.
>
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
>
> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
> news:OfIOZ2C2KHA.1624(a)TK2MSFTNGP06.phx.gbl...
>> There is no key starting with 4D36E979. ONe starts with 4D36E978
>> followed by several keys with a letter in place of the final numeral,
>> e.g., 4D36E97B, C and D and the next is 4D36E980. WHen I search the
>> registry I see a few examples of that key (the full key name) in some
>> other parts of the registry but not at the location you specified.
>>
>> "glee" <glee29(a)spamindspring.com> wrote in message
>> news:%23S6urq51KHA.220(a)TK2MSFTNGP06.phx.gbl...
>>> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
>>> news:un0pDd01KHA.3652(a)TK2MSFTNGP04.phx.gbl...
>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>> consistently run into this error message once I have installed the
>>>> Canon drivers, which I have done multiple times in the past few days
>>>> trying to get my printer working again. The Canon techs threw up their
>>>> hands and said it is a Windows problem. I am using WinXP SP3. Printer
>>>> was working fine until we made the mistake of trying to udate the
>>>> drivers which required uninstalling the current drivers thus putting me
>>>> in this goofy neverland. Any suggestions? I am on the verge of
>>>> reformatting the hard drive for want of any other inspiration and
>>>> basically starting over. That's a ton of work and since I have no idea
>>>> why this error appears, I have no real confidence that it will make a
>>>> difference. (There may well be other reasons to reformat, like I have
>>>> so much stuff running andno idea what the heck it is...) What is an
>>>> INF? How would I recognize one? How can I tell if I have all the
>>>> "sections" in "the INF?" And if a section is missing--as the error
>>>> tells me--which section would that be and can I get a new section to
>>>> add to the INF? Do I just get a new INF? If so, where?
>>>
>>> Hi Joe,
>>>
>>> If you are comfortable going into the Registry with the Registry Editor
>>> (regedit.exe), open it and navigate in the left pane to this key:
>>>
>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E979-E325-11CE-BFC1-08002BE10318}
>>>
>>> Does that key exist or is it missing?
>>>
>>> If it exists, highlight the {4D36E979-E325-11CE-BFC1-08002BE10318} key
>>> in the left pane, and look in the right pane.
>>>
>>> There should be 6 entries in the right pane, all of them REG_SZ types.
>>>
>>> The 6 values, and their data, should be:
>>>
>>> (Default) Printers
>>> Class Printer
>>> EnumPropPages32 Printui.dll,PrinterPropPageProvider
>>> Icon -4
>>> Installer32 Ntprint.dll,ClassInstall32
>>> NoDisplayClass 1
>>>
>>> Please post back and let me know if that is what you find.
>>>
>


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