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From: Jose on 10 Apr 2010 18:22
On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote:
> I uninstalled them prior to any attempt to reinstall.
>

I am compelled to repeat previous queries:

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is
somehow
defective - do you have an installation CD that you think might have
worked before?

If you are using an old CD, maybe it is now out of date since many MS
updates may have been installed since your successful printer
installation.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident.

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System. Some
logs may be almost or completely empty. Not every event is a problem,
some are informational messages that things are working okay and some
are warnings.

No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s. Information messages have white is. Not
every Error or Warning event
means there is a serious issue.

Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are black up and down arrow buttons to
scroll through the open events. The third button that looks like two
pages on top of each other is used to copy the event details to your
Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button under the up and down arrows to
copy the details and then you can paste the details (right click,
Paste or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered), then reproduce your issue,
then look at just the events around the time of your issue.
From: glee on 10 Apr 2010 21:28
If you're not goin g to replace the Registry key I told you about,
you're wasting your time...that key and its contents are necessary for
your printer installtion, Joe.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/

"Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
news:O7IgiZP2KHA.3844(a)TK2MSFTNGP05.phx.gbl...
> No luck with these steps.
>
> "DL" <invalid(a)nowhere.com> wrote in message
> news:e%23Z$Ct01KHA.264(a)TK2MSFTNGP05.phx.gbl...
>> Run disk cleanup and clear your temp files. Disconnect your printer,
>> reboot the PC
>> Visit Cannon site, download / install the drivers
>> http://software.canon-europe.com/products/0010667.asp
>>
>> Reformatting is probably unwise with your apparent limited
>> knowledge - no slight intended
>>
>>
>> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
>> news:un0pDd01KHA.3652(a)TK2MSFTNGP04.phx.gbl...
>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>> consistently run into this error message once I have installed the
>>> Canon drivers, which I have done multiple times in the past few days
>>> trying to get my printer working again. The Canon techs threw up
>>> their hands and said it is a Windows problem. I am using WinXP SP3.
>>> Printer was working fine until we made the mistake of trying to
>>> udate the drivers which required uninstalling the current drivers
>>> thus putting me in this goofy neverland. Any suggestions? I am on
>>> the verge of reformatting the hard drive for want of any other
>>> inspiration and basically starting over. That's a ton of work and
>>> since I have no idea why this error appears, I have no real
>>> confidence that it will make a difference. (There may well be other
>>> reasons to reformat, like I have so much stuff running andno idea
>>> what the heck it is...) What is an INF? How would I recognize one?
>>> How can I tell if I have all the "sections" in "the INF?" And if a
>>> section is missing--as the error tells me--which section would that
>>> be and can I get a new section to add to the INF? Do I just get a
>>> new INF? If so, where?
>>>
>
>

From: Joe McGuire on 10 Apr 2010 21:43
I actually want to do that. I just wanted to advise DL that his suggestion
had no effect. In response to your suggestion (in a separate thread) I had
posted a question or two--and my interest in your offer of a zip file to
replace that registry key. I am depressed that my printer has been out of
service because of this--and I have to fly to California tomorrow on
business. Can't take the printer with me so it's not the end of the world.
But until I get the printer back in gear I can't print anything to take
along.

"glee" <glee29(a)spamindspring.com> wrote in message
news:Onx$WZR2KHA.1708(a)TK2MSFTNGP05.phx.gbl...
> If you're not goin g to replace the Registry key I told you about, you're
> wasting your time...that key and its contents are necessary for your
> printer installtion, Joe.
> --
> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
> A+
> http://dts-l.net/
>
> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
> news:O7IgiZP2KHA.3844(a)TK2MSFTNGP05.phx.gbl...
>> No luck with these steps.
>>
>> "DL" <invalid(a)nowhere.com> wrote in message
>> news:e%23Z$Ct01KHA.264(a)TK2MSFTNGP05.phx.gbl...
>>> Run disk cleanup and clear your temp files. Disconnect your printer,
>>> reboot the PC
>>> Visit Cannon site, download / install the drivers
>>> http://software.canon-europe.com/products/0010667.asp
>>>
>>> Reformatting is probably unwise with your apparent limited knowledge -
>>> no slight intended
>>>
>>>
>>> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
>>> news:un0pDd01KHA.3652(a)TK2MSFTNGP04.phx.gbl...
>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>> consistently run into this error message once I have installed the
>>>> Canon drivers, which I have done multiple times in the past few days
>>>> trying to get my printer working again. The Canon techs threw up their
>>>> hands and said it is a Windows problem. I am using WinXP SP3. Printer
>>>> was working fine until we made the mistake of trying to udate the
>>>> drivers which required uninstalling the current drivers thus putting me
>>>> in this goofy neverland. Any suggestions? I am on the verge of
>>>> reformatting the hard drive for want of any other inspiration and
>>>> basically starting over. That's a ton of work and since I have no idea
>>>> why this error appears, I have no real confidence that it will make a
>>>> difference. (There may well be other reasons to reformat, like I have
>>>> so much stuff running andno idea what the heck it is...) What is an
>>>> INF? How would I recognize one? How can I tell if I have all the
>>>> "sections" in "the INF?" And if a section is missing--as the error
>>>> tells me--which section would that be and can I get a new section to
>>>> add to the INF? Do I just get a new INF? If so, where?
>>>>
>>
>>
>


From: Joe McGuire on 10 Apr 2010 22:09
Sorry, I was not very clear. Yes, I uninstalled the printer each time. And
I tried (1) the original CD that came with the printer; (2) a CD Canon sent
me a day or so ago; and (3) downloading from their download site with a
Canon tech on the line. THe result was always the same.

SYSTEM SUMMARY 04/10/2010:
OS Name: Microsoft Windows XP Professional
Version: 5.1.2600 Service Pack 3 Build
2600
OS Manufacturer: Microsoft Corporation
System Name: JWM
System Manufacturer: Dell Computer Corporation
System Model: Inspiron 600m
System Type: X86-based PC
Processor: x86 Family 6 Model 13 Stepping 6
GenuineIntel ~1594 Mhz
BIOS Version/Date: Dell Computer Corporation A17, 6/29/2005
SMBIOS Version: 2.3
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume2
Locale: United States
Hardware Abstraction Layer: Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name: JWM\Joe
Time Zone: Eastern Daylight Time
Total Physical Memory: 2,048.00 MB
Available Physical Memory: 1.09 GB
Total Virtual Memory: 2.00 GB
Available Virtual Memory: 1.96 GB
Page File Space: 5.27 GB
Page File: C:\pagefile.sys

As far as I can tell this is the same System SUmmary information as I posted
4/8 in response to your question.

Gathering Event Log stuff.


"Jose" <jose_ease(a)yahoo.com> wrote in message
news:b46e3271-4006-42c8-b9c0-4f890059980d(a)b23g2000yqn.googlegroups.com...
On Apr 10, 5:38 pm, "Joe McGuire" <mcguir...(a)comcast.net> wrote:
> I uninstalled them prior to any attempt to reinstall.
>

I am compelled to repeat previous queries:

Did you download the software from the Canon WWW site - it looks like
they updated their stuff 11/09ish... Maybe their new stuff is
somehow
defective - do you have an installation CD that you think might have
worked before?

If you are using an old CD, maybe it is now out of date since many MS
updates may have been installed since your successful printer
installation.

I know this part is boring, but I hope you will do it anyway:

Please provide additional information about your system:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste the information back here.
There will be some personal information (like System Name and User
Name), and whatever appears to be private information to you, just
delete it from the pasted information.

This will minimize back and forth Q&A and eliminate guesswork.

There may also be clues in the Event Log and here is how to post them
if that is the case:

Look in the Event Viewer for clues around the time of the incident.

Here is a method to post the specific information about individual
events.

To see the Event Viewer logs, click Start, Settings, Control Panel,
Administrative Tools, Event Viewer.

A shortcut to Event Viewer is to click Start, Run and in the box
enter:

%SystemRoot%\system32\eventvwr.msc /s

Click OK to launch the Event Viewer.

The most interesting logs are usually the Application and System. Some
logs may be almost or completely empty. Not every event is a problem,
some are informational messages that things are working okay and some
are warnings.

No event should defy reasonable explanation.

Each event is sorted by Date and Time. Errors will have red Xs,
Warnings will have yellow !s. Information messages have white is. Not
every Error or Warning event
means there is a serious issue.

Some are excusable at startup time when Windows is booting. Try to
find just the events at the date
and time around your problem.

If you double click an event, it will open a Properties windows with
more information. On the right are black up and down arrow buttons to
scroll through the open events. The third button that looks like two
pages on top of each other is used to copy the event details to your
Windows clipboard.

When you find an interesting event that occurred around the time of
your issue, click the third button under the up and down arrows to
copy the details and then you can paste the details (right click,
Paste or CTRL-V) the detail text back here for analysis.

To get a fresh start on any Event Viewer log, you can choose to clear
the log (backing up the log is offered), then reproduce your issue,
then look at just the events around the time of your issue.


From: glee on 10 Apr 2010 22:24
I've looked through this entire thread, both here and using Google
Groups search, and there is no further reply to me nor any mention of
your interest in getting a zip file of it from me. Where did you post
the reply you refer to? It is not appearing here.

The Google Groups search result for this thread also does not show it:
http://groups.google.com/group/microsoft.public.windowsxp.general/browse_thread/thread/1653a779f4b30f50/be98124b10d08a6a?hl=en&q=group:microsoft.public.windowsxp.general+insubject:Required+insubject:section+insubject:not+insubject:found+insubject:in+insubject:the+insubject:INF

Use the email address I gave in my reply, to send me your email address,
and I'll send the zip. Otherwise, use the .reg file contents I posted
in my reply, to make the .reg file yourself, with Notepad.
--
Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
A+
http://dts-l.net/


"Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
news:urbd3hR2KHA.5448(a)TK2MSFTNGP02.phx.gbl...
>I actually want to do that. I just wanted to advise DL that his
>suggestion had no effect. In response to your suggestion (in a
>separate thread) I had posted a question or two--and my interest in
>your offer of a zip file to replace that registry key. I am depressed
>that my printer has been out of service because of this--and I have to
>fly to California tomorrow on business. Can't take the printer with me
>so it's not the end of the world. But until I get the printer back in
>gear I can't print anything to take along.
>
> "glee" <glee29(a)spamindspring.com> wrote in message
> news:Onx$WZR2KHA.1708(a)TK2MSFTNGP05.phx.gbl...
>> If you're not goin g to replace the Registry key I told you about,
>> you're wasting your time...that key and its contents are necessary
>> for your printer installtion, Joe.
>> --
>> Glen Ventura, MS MVP Oct. 2002 - Sept. 2009
>> A+
>> http://dts-l.net/
>>
>> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
>> news:O7IgiZP2KHA.3844(a)TK2MSFTNGP05.phx.gbl...
>>> No luck with these steps.
>>>
>>> "DL" <invalid(a)nowhere.com> wrote in message
>>> news:e%23Z$Ct01KHA.264(a)TK2MSFTNGP05.phx.gbl...
>>>> Run disk cleanup and clear your temp files. Disconnect your
>>>> printer, reboot the PC
>>>> Visit Cannon site, download / install the drivers
>>>> http://software.canon-europe.com/products/0010667.asp
>>>>
>>>> Reformatting is probably unwise with your apparent limited
>>>> knowledge - no slight intended
>>>>
>>>>
>>>> "Joe McGuire" <mcguirejw(a)comcast.net> wrote in message
>>>> news:un0pDd01KHA.3652(a)TK2MSFTNGP04.phx.gbl...
>>>>> In the course of reinstalling my Canon printer (MF4350d) I have
>>>>> consistently run into this error message once I have installed the
>>>>> Canon drivers, which I have done multiple times in the past few
>>>>> days trying to get my printer working again. The Canon techs
>>>>> threw up their hands and said it is a Windows problem. I am using
>>>>> WinXP SP3. Printer was working fine until we made the mistake of
>>>>> trying to udate the drivers which required uninstalling the
>>>>> current drivers thus putting me in this goofy neverland. Any
>>>>> suggestions? I am on the verge of reformatting the hard drive for
>>>>> want of any other inspiration and basically starting over. That's
>>>>> a ton of work and since I have no idea why this error appears, I
>>>>> have no real confidence that it will make a difference. (There
>>>>> may well be other reasons to reformat, like I have so much stuff
>>>>> running andno idea what the heck it is...) What is an INF? How
>>>>> would I recognize one? How can I tell if I have all the "sections"
>>>>> in "the INF?" And if a section is missing--as the error tells
>>>>> me--which section would that be and can I get a new section to add
>>>>> to the INF? Do I just get a new INF? If so, where?
>>>>>
>>>
>>>
>>
>
>

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