What happened to my balance column?
in [Quicken]
|
From: Art McClinton on 20 Feb 2010 11:58 I agree Tom. I carefully described an issue to them with step by step procedure to generate the error. Since I knew that the result would be questioned I even entered a brand new quicken file with only 3 entries and repeated the process with that. And finally since I had a machine that did not have quicken installed, I installed quicken on that machine and recreated the error. Their response was that I must have had an error in the download of Quicken 10 and they wanted me to un-install and re-install with a fresh download. Fortunately they do survey after the fact where I questioned if they read the problem prior to submitting their broken English responses. I do not know how one can get a bug reported to the developers when the support desk does not report it. I actually have in writing from a member of the support desk group that it is not their responsibility to report problems but to find what the user is doing wrong. The only responses I have received are: bad quicken executable, error in user file, and it is the banks fault. Art McClinton "TomYoung" <sombodee(a)gmail.com> wrote in message news:065c0770-d60e-4fd4-9a71-5803d99f7f9c(a)t17g2000prg.googlegroups.com... On Feb 20, 5:52 am, dieHard� <dieH...(a)msn.com> wrote: > On Fri, 19 Feb 2010 18:34:27 -0800 (PST), jslcr1 <jsl1...(a)hotmail.com> > wrote: > > > > >Quicken is working on a fix for this problem. > > seems that with each new update (up to patch 7 already in only a few > months since release) they end up introducing new problems, removing > old features and breaking ones that used to work... > > maybe they should try working on a fix for their $1 a day offshore > development staff. And, while they are at it, perhaps make sure that their email support staff have a basic mastery of written English. Here's a reply I received today from Quicken Customer Care: "I would like to suggest you that If after trying all the steps if you are unable to get the exact amount. you even tried it test file but result is same so, I would request you to Uninstall Quicken and reinstall it." Tom Young
From: jslcr1 on 20 Feb 2010 12:30 On Feb 20, 10:58 am, "Art McClinton" <Art.McClin...(a)cox.net> wrote: > I agree Tom. I carefully described an issue to them with step by step > procedure to generate the error. Since I knew that the result would be > questioned I even entered a brand new quicken file with only 3 entries and > repeated the process with that. And finally since I had a machine that did > not have quicken installed, I installed quicken on that machine and > recreated the error. Their response was that I must have had an error in the > download of Quicken 10 and they wanted me to un-install and re-install with > a fresh download. > > Fortunately they do survey after the fact where I questioned if they read > the problem prior to submitting their broken English responses. I do not > know how one can get a bug reported to the developers when the support desk > does not report it. I actually have in writing from a member of the support > desk group that it is not their responsibility to report problems but to > find what the user is doing wrong. The only responses I have received are: > bad quicken executable, error in user file, and it is the banks fault. > > Art McClinton > > "TomYoung" <sombo...(a)gmail.com> wrote in message > > news:065c0770-d60e-4fd4-9a71-5803d99f7f9c(a)t17g2000prg.googlegroups.com... > On Feb 20, 5:52 am, dieHard® <dieH...(a)msn.com> wrote: > > > On Fri, 19 Feb 2010 18:34:27 -0800 (PST), jslcr1 <jsl1...(a)hotmail.com> > > wrote: > > > >Quicken is working on a fix for this problem. > > > seems that with each new update (up to patch 7 already in only a few > > months since release) they end up introducing new problems, removing > > old features and breaking ones that used to work... > > > maybe they should try working on a fix for their $1 a day offshore > > development staff. > > And, while they are at it, perhaps make sure that their email support > staff have a basic mastery of written English. Here's a reply I > received today from Quicken Customer Care: "I would like to suggest > you that If after trying all the steps if you are unable to get the > exact amount. you even tried it test file but result is same so, I > would request you to Uninstall Quicken and reinstall it." > > Tom Young I have heard that if you ask to have your problem moved to a higher person and demand to talk to someone in the states they have done so. Especially easier done on phone call follow up. Never had the opportunity to try yet but the next time I will see if I can get someone here in the states to help.
From: dieHard� on 21 Feb 2010 09:01 On 20 Feb 2010 15:31:31 GMT, Han <nobody(a)nospam.not> wrote: >TomYoung <sombodee(a)gmail.com> wrote in news:065c0770-d60e-4fd4-9a71- >5803d99f7f9c(a)t17g2000prg.googlegroups.com: > >> On Feb 20, 5:52�am, dieHard� <dieH...(a)msn.com> wrote: >>> On Fri, 19 Feb 2010 18:34:27 -0800 (PST), jslcr1 <jsl1...(a)hotmail.com> >>> wrote: >>> >>> >>> >>> >Quicken is working on a fix for this problem. >>> >>> seems that with each new update (up to patch 7 already in only a few >>> months since release) they end up introducing new problems, removing >>> old features and breaking ones that used to work... >>> >>> maybe they should try working on a fix for their $1 a day offshore >>> development staff. >> >> And, while they are at it, perhaps make sure that their email support >> staff have a basic mastery of written English. Here's a reply I >> received today from Quicken Customer Care: "I would like to suggest >> you that If after trying all the steps if you are unable to get the >> exact amount. you even tried it test file but result is same so, I >> would request you to Uninstall Quicken and reinstall it." >> >> Tom Young > >What's wrong with that set of statements? Seem perfectly understandable >to me. It's just that uninstalling and reinstalling is too much trouble >for me. "Uninstall - Reinstall" That's also the title of Chapter One in the Customer Support Training Manual... to be used in any and all situations where the "tech" does'nt have a clue. Just like most commercial stores these days when faced with any kind of customer confrontaions, they whip out the old "but That's Our Policy" statement. That's about the most pointless, stupid and meaningless statement I've ever heard.
From: Han on 21 Feb 2010 09:34 dieHard� <dieHard(a)msn.com> wrote in news:bse2o5t7hqhrei6rlr040iaem8dpr78ls0 @4ax.com: > "Uninstall - Reinstall" Just like reboot. It takes a lot of time, the victim has a chance to consider his crimes and maybe figure out what he/she did wrong. As a victim, I have had to go this route (reboot, and/or uninstall- reinstall) several (ahem) times. Sometimes it worked, sometimes not so well. -- Best regards Han email address is invalid
From: R. C. White on 22 Feb 2010 16:50
HI, Don. Seems to me that the time sequence is the only one that would produce a balance that means anything. I may choose to sort by Payee, for example, but why would I want to see my "balance" after all my checks to AAA but before all my checks to USAA? Any interim "balance" would be pure arithmetic trivia, not meaningful in any way that I can see. Similarly, sorting by Memo or Category or Tab would produce meaningless numbers in the "balance" column. There IS an "Ending Balance" below the final line of the Register. That should always be correct, no matter which sorting sequence is used. There are valid reasons to sort transactions in other orders, of course; that is what we do in Reports, not in Registers. The only Register sequence that seems meaningful to me is one based on chronology. Even the Date column shows a temporarily "wrong" balance when a deposit gets credited before or after a check that clears on the same day. The "Num" column would approximate - or supplement - the Date sequence IF all transactions were numbered. If all checks were numbered and written in order. BUT...what about deposits? What about credit and debit memos and monthly interest credits or bank charges? Those are not numbered. They would impact the "balance" in some sequence that would be hard to predict - and the "balance" produced would still be meaningless. I don't recall any different behavior pre-Q2010. What am I missing here? RC -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) rc(a)grandecom.net Microsoft Windows MVP (Using Quicken Deluxe 2010 and Windows Live Mail in Win7 x64) "Don" <burnettedclothes(a)hotmail.com> wrote in message news:KdmdnUCaz9AlB-PWnZ2dnUVZ_qqdnZ2d(a)giganews.com... > Hey gang, > > This morning I get notified there is an update to Quicken Deluxe 2010, R7, > so I went ahead and let it download and install the update. > > Now, in my two checking accounts , I no longer have a balance field at the > far right, showing my balance after each transaction. > I have an online and ending balance listed at the bottom right as usual, > just no balance column any longer just to the right of payment and deposit > columns. > > I have looked under preferences, can't seem to find where and how to get > this back? > > Any suggestions would be appreciated, I am sure it is something simple I > am overlooking... > > > > > > -- > Don |