Can't delete corrupt file
in [Help and Support]
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From: racerl1 on 4 Mar 2005 10:19 Yes, I have uninstalled TurboTax. Unfortunately, it didn't make any difference in letting me delete the file. I will try the Hijack. Thanks. "Galen" wrote: > In news:uYDqe$1HFHA.2784(a)TK2MSFTNGP09.phx.gbl, > Galen <galennews(a)gmail.com> had this to say: > > Okay... > > From Robear: > > Has he tried uninstalling Turbo Tax and then trying the delete? That makes a > good deal of sense and is worth trying out to see if it will enable you to > delete the file. > > And: > > HijackThis (HT) http://forum.aumha.org/downloads/hijackthis.exe has a tool > to delete a file on reboot. Might be worth a try. > > HT: Config > Misc Tools > Delete a file on reboot. > > Both are worth a shot. > > From R. C. White: > > Reworded by me. Boot to safe mode and, using the CMD prompt again, try to > delete it with the remove directory command like you had before but try it > in safe mode if you didn't try it in safe mode before. It's worth trying and > might be the key you need. > > Let's see... That's all that I've had posted so far but there's likely to be > more added as more of the MVPs see it and read this thread. They're from > across the globe so there's no telling what time zone they're in and when > they'll see the email. Please, when you do get this deleted, let me/us know > what it was that you did to get rid of it. You're not the only one to post a > problem after using Turbo Tax software. > > I don't usually recommend specific software or sites by name and this is > heading into an off topic type of conversation when I post this but, in the > past, I've used a website for my taxes and have found that they got all of > the deductions right and that they were pretty well organized. The fee is > less than buying software and any forms can be printed out from right there > on the server. It's also, of course, a secure site. I'm not recommending any > particular site for you but I've had great luck with using web-based tax > filing solutions in the past. You can, of course, use any site you'd like > but it means that you won't have to install additional software. At first I > had a link in there but I've gone back and edited it out. I try to avoid > recommending specific solutions/sites for this type of thing, mostly because > should you have a bad experience at a site that I'd recommended I'd not want > to be held accountable in your eyes. > > Once again, don't worry about taking too much of anyone's time. > > Galen > -- > > "My mind rebels at stagnation. Give me problems, give me work, give me > the most abstruse cryptogram or the most intricate analysis, and I am > in my own proper atmosphere. I can dispense then with artificial > stimulants. But I abhor the dull routine of existence. I crave for > mental exaltation." -- Sherlock Holmes > > >
From: racerl1 on 4 Mar 2005 10:27 Thanks for joining in. Here are the answers to your questions: > (Just for the record, you ARE an administrator of this computer, right? And > logged on as an administrator? A short basic description of your computer > might assure us that we do, in fact, have a correct mental picture of your > situation: make and model, how much RAM, number and type of HDs and how > they are partitioned and formatted, whether the Pro or Home edition of WinXP > and whether SP2 is installed. I don't see any of that information in the > thread so far. Sometimes we are very deep into a thread before we learn > that some of our basic assumptions were wrong and we've been headed down a > blind alley all along. And trying to lead the user down that wrong path. > But he doesn't see what we think he sees and both he and we just get more > lost. So let's make sure we know where we are starting from.) Yes, I am the administrator, and I am logged in as the administrator. I have a custom built PC, 480 MB RAM, Pentium 4 2.40 GHz, 1 HD with 74.5 GB, I don't know how it is partitioned or how to find out. I run Windows XP Professional and SP2 is installed. > ID-011.DPC is a valid file from Microsoft, a part of Office 2003. It should > be only 575 bytes and be dated 07/28/2003. It should be in \Program > Files\Microsoft Office\OFFICE11\1033. It should not have any attributes > set; that is, it should NOT be Hidden, System or Read-only. It should not > have any readable text in it; the DOS command "type id_011.dpc" should > produce nothing but apparent gibberish on your screen with, perhaps, a few > audible beeps. If you open it in Notepad, you should similarly see only > "garbage". This does not mean the file is corrupt; it just means that it is > in binary code, not a human language. The file looks just like you describe. I moved the 1033 folder to a new folder and reinstalled Office in its original location. The corrupt file is now at c:\1033\ID_011.DPC. When I try to copy the good file over the corrupt file, I get the error message that I cannot replace the file because it is corrupt and unreadable. > You should not need a boot diskette or a Win98 disk. You haven't said, but > I assume you are using NTFS. WinXP is happy with either FAT or NTFS, but > neither MS-DOS nor Win9x/ME can read, write, boot from or even SEE an NTFS > volume. There are third-party programs that allow MS-DOS to work with NTFS, > but you should not need any of those. WinXP has a Command Prompt, which we > often refer to as the "DOS" window, but with "DOS" in quotes to remind us > that it is only an emulation, not true MS-DOS. When in this "DOS" window, > we can use DOS-like commands to work with both FAT and NTFS volumes. Maybe > that's why many users say that the WinXP Command Prompt is "a better DOS > than DOS". There are several ways to get to this "DOS" window; one is to > click Start | Run and enter: cmd.exe The command prompt gives the same error that the file is corrupt and unreadable. > Boot into WinXP and open a "DOS" window. You said you've isolated your > problem file in a folder by itself, but you haven't told us the name or > location of that folder, so I'll use C:\OldOffice\id_011.dpc as an example. > From any prompt in the "DOS" window, type: I get "The file or directory is corrupted and unreadable" Robin
From: racerl1 on 4 Mar 2005 10:57 The Hijacker didn't work either. "Galen" wrote: > In news:uuhvhp3HFHA.2784(a)TK2MSFTNGP09.phx.gbl, > Galen <galennews(a)gmail.com> had this to say: > > > > In news:uYDqe$1HFHA.2784(a)TK2MSFTNGP09.phx.gbl, > > Galen <galennews(a)gmail.com> had this to say: > > > > Okay... > > From Robear: > > "Oops! Forgot the most important part: After selecting the file to be > deleted, leave HijackThis open while rebooting. (Sorry)" > > LOL That's about all the additional ideas we've had crop up in there. Let us > know if it's worked or not so that should we face this again we'll be able > to solve it more rapidly. > > Galen > > -- > > "My mind rebels at stagnation. Give me problems, give me work, give me > the most abstruse cryptogram or the most intricate analysis, and I am > in my own proper atmosphere. I can dispense then with artificial > stimulants. But I abhor the dull routine of existence. I crave for > mental exaltation." -- Sherlock Holmes > > >
From: Galen on 6 Mar 2005 16:31 In news:05ACDBA6-90C7-4584-90E6-57A03DF38162(a)microsoft.com, racerl1 <racerl1(a)discussions.microsoft.com> had this to say: > I get "The file or directory is corrupted and unreadable" > > Robin Okay then... This is actually a bit of an odd situation it seems but no worries, we'll hopefully figure out what we're doing here and get this figured out. Have you checked your system for malware? I mean all of it? Trojans, spyware, viruses, or just plan junkware? That might be an issue at this point in time and is something that we should probably look at. Another issue that has been asked, though no definative answers yet, is could this be a hardware issue? Once again, just humor me, open up the "My Computer" icon, right-click on the drive in question, select properties, click on tools, and under error checking click check now and put a tick in BOTH of the boxes. When you click OK it will give you a message about it not being able to do the check at this time and ask you if you want to schedule it for the next reboot. Tell it yes and then reboot. When it runs through the scan watch it, if you will. Does it report any errors? If yes (and if it doesn't say that it fixed them) post back here with the results. If not then go ahead and follow basically the same path but this time try to defrag the system. I'm just winging it here but we've tried everything else and all you can do now is await the arrival of the software and try it with that. (Hopefully that will do the trick for you by the way.) After the defrag could you give it a shot and try to delete it again? Err... If it's not too much of a bother could you try it in safe mode? *chuckles* I'm quite sorry about this but, well, I personally haven't ever seen this happen before in my life. After a chkdsk the file's delete just fine here. I was quite alarmed when they didn't do so on your computer. I'd like to see this through because it's just unique enough to be interesting. Please, if you do find another method of ridding yourself from this file (an alternative is to just live with it but we don't like that alternative now do we? :)) then let us know the method you used. Galen -- "My mind rebels at stagnation. Give me problems, give me work, give me the most abstruse cryptogram or the most intricate analysis, and I am in my own proper atmosphere. I can dispense then with artificial stimulants. But I abhor the dull routine of existence. I crave for mental exaltation." -- Sherlock Holmes
From: racerl1 on 8 Mar 2005 15:15
OK. Here it goes... As far as malware, I run Norton Antivirus constantly. I also run Ad Aware S.E. and Spybot daily. I delete everything they find. I do a full system scan with Ad Aware at least once a month and the smart scan daily. I ran the chkdsk following your instructions. It found the following errors while verifying file data (stage 4 of 5), but all were fixed: Windows replaced a bad cluster file 674 of name \SYSTEM~1\FS\_RESTO~1\RP3\SNAPSHOT\RESPOSI~1\FS\OBJECTS.DATA <SAME ERROR> file 8159 \SYSTEM~1\FS\_RESTO~1\RP9\SNAPSHOT\_R017D~1 <SAME ERROR> file 20916 \SYSTEM~1\FS\_RESTO~1\RP6\SNAPSHOT\_R017D~1 I ran defrag through My Computer with no issues. I then went into safe mode and tried to delete the file and received a cmd.exe error: The file or directory c:\1033\ID_011.DPC is corrupt and unreadable. Please run the chkdsk utility. I restarted. Chkdsk ran and found nothing. Let me know if you can think of anything else. Thanks. Robin "Galen" wrote: > In news:05ACDBA6-90C7-4584-90E6-57A03DF38162(a)microsoft.com, > racerl1 <racerl1(a)discussions.microsoft.com> had this to say: > > > I get "The file or directory is corrupted and unreadable" > > > > Robin > > Okay then... This is actually a bit of an odd situation it seems but no > worries, we'll hopefully figure out what we're doing here and get this > figured out. Have you checked your system for malware? I mean all of it? > Trojans, spyware, viruses, or just plan junkware? That might be an issue at > this point in time and is something that we should probably look at. Another > issue that has been asked, though no definative answers yet, is could this > be a hardware issue? Once again, just humor me, open up the "My Computer" > icon, right-click on the drive in question, select properties, click on > tools, and under error checking click check now and put a tick in BOTH of > the boxes. When you click OK it will give you a message about it not being > able to do the check at this time and ask you if you want to schedule it for > the next reboot. Tell it yes and then reboot. > > When it runs through the scan watch it, if you will. Does it report any > errors? If yes (and if it doesn't say that it fixed them) post back here > with the results. If not then go ahead and follow basically the same path > but this time try to defrag the system. I'm just winging it here but we've > tried everything else and all you can do now is await the arrival of the > software and try it with that. (Hopefully that will do the trick for you by > the way.) After the defrag could you give it a shot and try to delete it > again? Err... If it's not too much of a bother could you try it in safe > mode? *chuckles* > > I'm quite sorry about this but, well, I personally haven't ever seen this > happen before in my life. After a chkdsk the file's delete just fine here. I > was quite alarmed when they didn't do so on your computer. I'd like to see > this through because it's just unique enough to be interesting. Please, if > you do find another method of ridding yourself from this file (an > alternative is to just live with it but we don't like that alternative now > do we? :)) then let us know the method you used. > > Galen > -- > "My mind rebels at stagnation. Give me problems, give me work, give me > the most abstruse cryptogram or the most intricate analysis, and I am > in my own proper atmosphere. I can dispense then with artificial > stimulants. But I abhor the dull routine of existence. I crave for > mental exaltation." -- Sherlock Holmes > > > |